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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232161 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232161 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12487 Views
  • 6 replies
  • 11 likes
  • Security
  • 12487 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526710 Views
  • 987 replies
  • 113 likes
  • Account
  • 526710 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127614 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127614 Views
  • 74 replies
  • 12 likes

Superuser Contribution unable to upgrade to family account

i´ve started a family account and one of the members i invited didnt get the invitation linkshe was on the 1 month premium free trial but she cancelled it.what can we do?

  • Newbie
  • i´ve started a family account and one of the members i invited didnt get the invitation link she was on the 1 month premium free trial but she cancelled it. what can we do?
  • Maria_B
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify says my password is compromised on another service

I got an e-mail from spotify saying "Please update your Spotify password". In the body of the e-mail it says "To protect you Spotify account, we've reset your password. This is because we believe it may have been compromised during a leak on another ...

  • Newbie
  • I got an e-mail from spotify saying "Please update your Spotify password". In the body of the e-mail it says "To protect you Spotify account, we've reset your password. This is because we believe it ...
  • Maria_B
  • Moderator
  • 1785 Views
  • 1 replies
  • 0 likes
  • 1785 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Twice

I have 2 pending charges for Spotify on my account after upgrading to premium last night. What can be done to get this cleared up??

  • Newbie
  • I have 2 pending charges for Spotify on my account after upgrading to premium last night. What can be done to get this cleared up??
  • Maria_B
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja entrar a mi cuenta

Cambie de celular, y cuando cargué el email y contraseña me abrió en una cuenta gratis, yo estoy pagando Premium, No Se si me estoy confundiendo de email por q con el otro celular nunca cargaba los datos por que ya estaba todo guardado. Hay alguna ma...

  • Casual Listener
  • Cambie de celular, y cuando cargué el email y contraseña me abrió en una cuenta gratis, yo estoy pagando Premium, No Se si me estoy confundiendo de email por q con el otro celular nunca cargaba los d...
  • Maria_B
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Temporarily revert to "free" to alter fee date. Will I loose downloads and playlists?

I need to temporarily alter my subscription status in order to be charged the subscription fee on a different day of the month. In doing so, will I loose my downloads and playlists?

  • Newbie
  • I need to temporarily alter my subscription status in order to be charged the subscription fee on a different day of the month. In doing so, will I loose my downloads and playlists?
  • Maria_B
  • Moderator
  • 185 Views
  • 1 replies
  • 1 likes
  • 185 Views
  • 1 replies
  • 1 likes

Need to take my credit card number off someone else's account

My friend signed up for the 3 month free premium using my debit account. After only 1 month, I was charged $10. I need to take my payment information off of her account, but do not have her account information. I would like to speak with someone at S...

  • Visitor
  • My friend signed up for the 3 month free premium using my debit account.   After only 1 month, I was charged $10.   I need to take my payment information off of her account, but do ...
  • Snowqueen7396
  • Casual Listener
  • 2543 Views
  • 3 replies
  • 1 likes
  • 2543 Views
  • 3 replies
  • 1 likes

Superuser Contribution You're currently offline: trying to login

Hi, all of a sudden i am logged out of my Spotify on my android phone. When i try to login it says that i need to go online even thought i have wifi or 3g connection. I changed my password but that did not do anything. Please help me, i dont want to ...

  • Casual Listener
  • Hi, all of a sudden i am logged out of my Spotify on my android phone. When i try to login it says that i need to go online even thought i have wifi or 3g connection. I changed my password but that d...
  • Maria_B
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo vincular las cuentas de facebook y spotify

Hace un tiempo cree una cuenta de facebook sin querer después de haber desvinculado mi cuenta de spotify con la de facebook. Más tarde la borré para poder volver a fusionar mi cuenta con facebook, pero no me deja diciendome que hay un error por el qu...

  • Casual Listener
  • Hace un tiempo cree una cuenta de facebook sin querer después de haber desvinculado mi cuenta de spotify con la de facebook. Más tarde la borré para poder volver a fusionar mi cuenta con facebook, pe...
  • Maria_B
  • Moderator
  • 809 Views
  • 1 replies
  • 0 likes
  • Account
  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't acces my account on any device.

Hey guys, I'm quite disappointed today because after almost 3 years of being a premium user I've lost all my playlist and songs. When I try to log in the process stops and a signs that says "enjoying your trip? Tell us more abroad apotify.com" appear...

  • Newbie
  • Hey guys, I'm quite disappointed today because after almost 3 years of being a premium user I've lost all my playlist and songs. When I try to log in the process stops and a signs that says "enjoying...
  • Maria_B
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random device taking over my Spotify

Today my Spotify has been hijacked. A random device (that is most definently not one of mine) started playing music on my account. When I hit "Play on this Device" to switch it back to my phone (or my computer, I've tried both) this mystery person ke...

  • Newbie
  • Today my Spotify has been hijacked.  A random device (that is most definently not one of mine) started playing music on my account.  When I hit "Play on this Device" to switch it back to my...
  • Maria_B
  • Moderator
  • 1152 Views
  • 1 replies
  • 2 likes
  • Login
    Security
  • 1152 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problems logging in

Suddenly i was logged out of my account, and now my password has been changed. I cant log in now, and i have tried to enter my email adress when im trying to reset my password, but i do not recieve an email with the instructions to reset my password....

  • Newbie
  • Suddenly i was logged out of my account, and now my password has been changed. I cant log in now, and i have tried to enter my email adress when im trying to reset my password, but i do not recieve a...
  • Maria_B
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription payment failed

Hello! When spotify starts up on my desktop, it says that my subscription payment failed. My card is working properly and it's the only card I've used to pay for Spotify. My subscription still works even though I've been receiving this message for a ...

  • Regular
  • Hello! When spotify starts up on my desktop, it says that my subscription payment failed. My card is working properly and it's the only card I've used to pay for Spotify. My subscription still works ...
  • Maria_B
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged

I have been overcharged and I cannot find any way to contact Spotify. I am getting very frusterated, so I am looking for what to do to get the extra charges refunded.

  • Newbie
  • I have been overcharged and I cannot find any way to contact Spotify. I am getting very frusterated, so I am looking for what to do to get the extra charges refunded.     
  • Maria_B
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account doest show premium

help need customer support for show my billing and remove ads. Please help how to fix my premium account

  • Newbie
  • help need customer support for show my billing and remove ads. Please help how to fix my premium account
  • Maria_B
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Playlist get deleted, new ones get added and random people use my account

So I heard after logging out of all device and changing the Password, logged in via Facebook Account, it should fix the problem. Unfortunatly this still happens and I have no idea how to adress this topic furthermore. Please help.

  • Newbie
  • So I heard after logging out of all device and changing the Password, logged in via Facebook Account, it should fix the problem. Unfortunatly this still happens and I have no idea how to adress this ...
  • Blackstone30
  • Casual Listener
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 148 Views
  • 1 replies
  • 0 likes

Premium for Family

Hello, First of all how can contact with Spotify ?Is it only way to talk with Spotify via Community Forums ? If they close for communication with users how can i use this APP ? I am a user and i need help. I dont want to use community forums ! Live C...

  • Newbie
  • Hello,   First of all how can contact with Spotify ? Is it only way to talk with Spotify via Community Forums ?   If they close for communication with users how can i use this APP ?&nb...
  • toman95
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Old Facebook account inaccessible because it linked to my new account

I had an old spotify account through facebook and a new one wich is my main one with subscriptions and everything. On my main one i wanted to change the email adress to my current one, but i couldn't because of the facebook account. So i tried linkin...

  • Newbie
  • I had an old spotify account through facebook and a new one wich is my main one with subscriptions and everything.  On my main one i wanted to change the email adress to my current one, but i...
  • toman95
  • Roadie
  • 877 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 877 Views
  • 1 replies
  • 0 likes

MY ACCOUNT DOESN'T EXIST NO MORE?!

I been using spotify for more then a year now . Recently the app logged me off my account and I thought it was just a small bugged. But I tried logging back in & no luck + tried logging in on spotify website / client. So I decided to just make anothe...

  • Newbie
  • I been using spotify for more then a year now . Recently the app logged me off my account and I thought it was just a small bugged. But I tried logging back in & no luck + tried logging in on spo...
  • PinheadsHeir
  • Casual Listener
  • 1426 Views
  • 3 replies
  • 0 likes
  • 1426 Views
  • 3 replies
  • 0 likes

Logging into Spotify reactivated my Facebook account despite never linking them.

Exactly what it says in the title. To make matters even more confusing, I had deleted my account years before ever using Spotify.

  • Casual Listener
  • Exactly what it says in the title. To make matters even more confusing, I had deleted my account years before ever using Spotify.
  • SWTZR
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • Account
  • 206 Views
  • 2 replies
  • 0 likes

Visualizar CEP cadastrado

Preciso atualizar meu endereço mas não estou conseguindo. A conta da minha esposa e meu irmão (família) está desconectada e não lembro o endereço.

  • Newbie
  • Preciso atualizar meu endereço mas não estou conseguindo. A conta da minha esposa e meu irmão (família) está desconectada e não lembro o endereço.
  • 321 Views
  • 0 replies
  • 0 likes
  • Account
  • 321 Views
  • 0 replies
  • 0 likes