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Trouble logging into account on android

Trouble logging into account on android

Hi there,

 

Ive been using Spotify for quite a while on my google pixel, and it's been working great, but this morning I tried to start Spotify, and my account was logged out.  I didn't think much of it, and tried to log in again, and it says my account and username aren't registered.  I go to reset my password, and it says the email isn't registered, but if I click the send email button, it eventually sends me an email.  When I click the reset password button from the email, it says that I need to request a new link.  If I open the app through a browser, it works fine, and my account looks fine.  I tried logging into my friends account on my phone, and her account logged in fine, it was just my account that doesn't seem to work.  Any help is appreciated, thanks for your time 

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3 Replies

Hey @Brayden18, welcome to the Community!

 

Do you have the same issues if you copy and paste the link into your browser instead of clicking it from the email?

 

If so, try doing the process using an incognito window to see if it makes a difference.

 

If not, try changing your account's email address from your Account Overview. Then, reset your password to see if the issue persists.

 

Let us know how it goes.

I figured it out! I didn't realize that if I was out of the country for
longer than two weeks that it'd stop my account unless I changed my
country. So I changed my accounts country to the one I'm in, and it worked
🙂 sorry for the hassle, and thanks for the reply 🙂

Hey there, @Brayden18

 

Thanks for letting us know, we're happy to hear you're rocking again now!

Any questions in the future, we'll be here...

spotify:track:1RKC2uxumxltHadexLSXYP:small

 

Thanks 🙂

/M

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