Trouble with logging in

[oneymendoza]

I had to create a new account using a secondary email in order to post this.

Something is wrong with my original account: *snip*

When I tried logging in, it said the user does not have an active account.  I tried resetting the password multiple times and once I get the link in my email and click on it, it says INVALID LINK.

I tried creating a new profile using my same email address and it said 'This username/email is already in use'.  I tried linking or logging in through FB and nothing.  Can someone help?  I've logged into my account many times throughout the week(s) and no problems but now, I can't get in.

Oney Mendoza

original account: *snip* / USA / Browser: Chrome, Spotify App.

Thank you,

*Community Rock Star edit - Removed personal info*

[Billy-J]

Hey @oneymendoza, and welcome to the community.

Hope you're doing great! 

I understand your concern. Could you try resetting your password here: https://www.spotify.com/password-reset/ using a different browser or incognito mode?

Also, if possible, please send me a screenshot of the error message being shown (make sure to hide sensitive info when posting to the community).

Let me know how this goes 🙂