Trouble with payment

[Andreas13]

Hi. Im beeing charged by spotify every month a fee of 99,- NOK. But in march I spent a gift card I got for christmas on 129,- NOK for three months. When that ended, my Spotify shut down telling me that I have to upgrade to premium to be able to listen to music. I still beeing charged 99,- NOK by spotify each month. I need some help, please.

[Maxim]

Hey @Andreas13,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.