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Trying to update payment method, no Credit Card option

Trying to update payment method, no Credit Card option

Plan

Premium Family

 

Country

South Africa

 

Device

iPhone 11, Android, Windows 10

 

Operating System

iOS, Android, Windows 10

 

My Question or Issue

I had to cancel my Credit Card and I want to update my payment method with the new card details.  But when I click "Update payment method" I'm taken to a screen where the only option is to pay through a Mobile Phone provider, and my mobile phone account is not with that provider (nor do I want to pay that way, I'm on Pay as You Go).  I can't find anywhere else that allows me to update payment details.

Screenshot 2020-10-12 184501.png

 

How do I get help?

 

Thanks,

Peter

 

 

 

 

Reply
20 Replies

My solution was to move to youtube music.

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