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Trying to update payment method, no Credit Card option

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Trying to update payment method, no Credit Card option

Ettery
Regular

Plan

Premium Family

 

Country

South Africa

 

Device

iPhone 11, Android, Windows 10

 

Operating System

iOS, Android, Windows 10

 

My Question or Issue

I had to cancel my Credit Card and I want to update my payment method with the new card details.  But when I click "Update payment method" I'm taken to a screen where the only option is to pay through a Mobile Phone provider, and my mobile phone account is not with that provider (nor do I want to pay that way, I'm on Pay as You Go).  I can't find anywhere else that allows me to update payment details.

Screenshot 2020-10-12 184501.png

 

How do I get help?

 

Thanks,

Peter

 

 

 

 

14 Replies

Re: Trying to update payment method, no Credit Card option

VictoriaStlm
Newbie

Do you have a computer you can access your account from? I’ve encountered this issue with other apps from tablets and smartphones, but computers are usually not as App Store exclusive, or so desperate to get their little cut of your subscription payments. 

Re: Trying to update payment method, no Credit Card option

Ettery
Regular
I am working on a Windows 10 computer.

Re: Trying to update payment method, no Credit Card option

Xenia
Moderator
Moderator

Hey there @Ettery,


Thanks for reaching out about this here in the Community! Apologies for the delayed response, we just came across this thread. 
 

If you're still having difficulties updating your payment details, we recommend clearing cache and cookies in your browser, then try again using this link.

 

Let us know how it goes! We’ll be right here if you still need help 🙂

XeniaModerator
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Re: Trying to update payment method, no Credit Card option

PGrash
Casual Listener

Hi, Same happened to me. It only allows me to "Pay by Mobile" and I don't want to use that. i'm trying to use my Debit Card to pay. Please help. 

Screen Shot 2021-04-05 at 5.14.47 PM.png

Re: Trying to update payment method, no Credit Card option

Alex
Moderator
Moderator

Hey @PGrash,


Thanks for reaching out about this in the Community!

 

Can you try to open this Link in an incognito window or another device, where you haven't logged in previously?

 

Let us know if that helped.

AlexModerator
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Re: Trying to update payment method, no Credit Card option

PGrash
Casual Listener

Hi, it brought me to a Premium Duo Checkout page with Credit Card and PayPal. 
However, I'm currently already subsribed to Family Premium. I'm trying to enter a new card to continue my payments. 

Re: Trying to update payment method, no Credit Card option

Ettery
Regular
I still can only pay by Spotify collecting from my cellphone account, no
other option. This is a major problem for me (and I would have thought
Spotify) because payments regularly fail when there is insufficient balance
on my cellphone.

Re: Trying to update payment method, no Credit Card option

Ettery
Regular
Thanks Alex, this doesn't help. I've tried different computers, different browsers, all in incognito mode.

Re: Trying to update payment method, no Credit Card option

Ettery
Regular
Hi there - Did you find a solution/get help with this?
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