Unable to login from windows 10 (without Facebook)

[ryantxu]

Device:

Windows

Operating System Version:

Windows 10

Spotify Version:

1.0.2.94

Description:

When I try to login on a new install on windows 10, I am told i can not login because I have opted ut of Face platform.  I don't have, and do not want, a facebook account.

To reproduce:

1. Download latest windows
2. try to login from an account without facebook

Workaround:

 N/A

Additional information:

 I can login succesfully from mac and android

[ryantxu]

Also, note that it says "You can opt-in at by adjusting your privacy settings"

1. Clickign the "SETTINGS" button does nothing

2. typo with 'opt-in at by'

thanks

ryan

[Dreadlord]

Hey @ryantxu,

Welcome to Spotify Community.

I moved your topic to Help - Accounts & Subscriptions as it is not a live issue.

Can you try adjusting your Facebook privacy settings and give full access to Spotify application?

You can do so by following this guide:

1. In Facebook, click the down arrow that appears at the top-right.

2. In the menu that appears, click Privacy Settings.

   The Choose Your Privacy Settings page appears.

3. In the Apps and Websites section, click Edit Your Settings.

   You’re taken to your privacy settings for Apps, Games, and Websites.

4. In the Apps You Use section, click the Edit Settings button.

   You’re taken to the App Settings page.

5. Next to Spotify, click the Edit link.

   The window expands to display a range of information and activity that Spotify is allowed to access.

[ryantxu]

Thanks for the reply.

I do not have a facebook account, and I do not want one.

I am not trying to login with facebook, so I would not expect that I need to

thanks

ryan

[Dreadlord]

Hey @ryantxu,

Just for testing purposes, can you uncheck the remember me option?

Let me know the outcome 🙂

[ryantxu]

Nothing changes when I uncheck the 'remember me' button 

thanks

ryan

[ryantxu]

any updates?  I still get the same error... is there anything i can do to help debug?

thanks

[ryantxu · Accepted solution]

I found the problem -- I was logging in with my email, not my username.  When logging in with just the username it worked OK