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Unknown device connect with Spotify Connect

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Unknown device connect with Spotify Connect

Regular

Plan

premium

 

Operating System

ANDROID sony xperia 

 

A couple of weeks now a device unknown to me is connected to my account and changes my recently played songs and most played songs. 

I have changed my password and used the sign out everywhere option. 

It happens regardless of network wifi etc. 

Please help me its incredibly annoying. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Unknown device connect with Spotify Connect

Rock Star 12
Rock Star 12

Hello @Zommes!

 

Sorry to hear that you noticed other devices connected to your account.

 

I recommend checking out the steps under ‘What do I do if my account has been taken over?’ in this support article for what to do next.

 

Hope this helps! Make sure to ask any other questions, I'll be happy to help.

 

Cheers, Jose 🙂

Jose_MRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

6 Replies
Solution!

Re: Unknown device connect with Spotify Connect

Rock Star 12
Rock Star 12

Hello @Zommes!

 

Sorry to hear that you noticed other devices connected to your account.

 

I recommend checking out the steps under ‘What do I do if my account has been taken over?’ in this support article for what to do next.

 

Hope this helps! Make sure to ask any other questions, I'll be happy to help.

 

Cheers, Jose 🙂

Jose_MRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Unknown device connect with Spotify Connect

Regular

Why is my problem marked as solved? I never did that. People can mark their own answers as solutions? That's a bit odd. 

I followed the steps. They did not help.

Will make a ticket.

Edit: ah ok I see you can indeed mark your own answer as a solution. I will mark it as such if indeed my problem gets solved. 

Re: Unknown device connect with Spotify Connect

Regular

Ok the solution Jose_M suggested actually worked. It just takes some time for the unknown devices to get removed.

Re: Unknown device connect with Spotify Connect

Rock Star 12
Rock Star 12

Sorry for that, haha. I'm glad to hear your problem solved correctly. Actually, I don't think I marked that answer as a solution. Anyways, if you ever have that problem again, you can also check your Facebook account and log it off.

 

Happy listening, Jose 🙂

Jose_MRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Unknown device connect with Spotify Connect

Casual Listener
Maybe it's just a device on the same network as you are.

Re: Unknown device connect with Spotify Connect

Regular
No it's an iPhone from a French person and it's there regardless whether
I'm connected to another network or not.
But this problem has since been resolved by disconnecting and removing
every other client at the account settings and changing my password.
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