Random song keeps interrupting my music

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Random song keeps interrupting my music

karmaarose
Casual Listener

Plan—> Premium

Country—> Canada

 

Device

iPhone 7PLUS, Samsung SmartTV, MacBook Air

Operating System

(Idk what systems)

 

My Question or Issue

Hi! I have a problem that I desperately need fixed. 

I’ll be playing songs/playlist/artist, whatever it may be, and then midway through the song, a random song will start playing. When it first happened, I thought it was Alexa’s fault (I have Alexa hooked up to my Spotify account as my speakers, sometimes it will skip a song thinking it heard my voice command to do so) but that is not the case, since it keeps happening even when I’m not playing music through my Echos. I’ve played music via my cellphone, my TV, and my laptop, and all three have skipped playing a song midway and started playing a song called ak (artist aa), or another called Moment Up (artist Niccox). 

 

This has been happening for a while. I’ve browsed through “solved” similar problems and done what each suggests but nothing has helped. I’ve changed my password numerous times and logged out of everywhere. It’s still happening. It happened again just now. Can anyone help me fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Random song keeps interrupting my music

Rising Star 19 Rene01
Rising Star 19

Hi,

please  try this.

Remove access to any third party apps you don't recognize - there's more info on how to do that here.

Also remove any devices you see listed here.

 

Regards,

René

Rene01Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
4 Replies

Re: Random song keeps interrupting my music

Rising Star 19 Rene01
Rising Star 19

Hi,

The most obvious reason would be that somebody else is using your account.

By changing the password, they shouldn't be able to log on anymore and you should be ok. But that doesn't work for you?

Regards,

René

Rene01Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Random song keeps interrupting my music

karmaarose
Casual Listener

I’ve changed my password maybe 3-4 times now. It keeps happening. Just happened again prior to me replying. 

Solution!

Re: Random song keeps interrupting my music

Rising Star 19 Rene01
Rising Star 19

Hi,

please  try this.

Remove access to any third party apps you don't recognize - there's more info on how to do that here.

Also remove any devices you see listed here.

 

Regards,

René

Rene01Rising Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Random song keeps interrupting my music

karmaarose
Casual Listener

This worked!!

I’ve been listening to my premium Spotify account interruption free since trying this! There were numerous things listed which I had no clue what they were, so I’ll have to keep an eye on this list to see if random things are added from here on out. 

 

Thank you you so much! 

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