Random song keeps interrupting my music

[karmaarose]

Plan—> Premium

Country—> Canada

Device

iPhone 7PLUS, Samsung SmartTV, MacBook Air

Operating System

(Idk what systems)

My Question or Issue

Hi! I have a problem that I desperately need fixed. 

I’ll be playing songs/playlist/artist, whatever it may be, and then midway through the song, a random song will start playing. When it first happened, I thought it was Alexa’s fault (I have Alexa hooked up to my Spotify account as my speakers, sometimes it will skip a song thinking it heard my voice command to do so) but that is not the case, since it keeps happening even when I’m not playing music through my Echos. I’ve played music via my cellphone, my TV, and my laptop, and all three have skipped playing a song midway and started playing a song called ak (artist aa), or another called Moment Up (artist Niccox). 

This has been happening for a while. I’ve browsed through “solved” similar problems and done what each suggests but nothing has helped. I’ve changed my password numerous times and logged out of everywhere. It’s still happening. It happened again just now. Can anyone help me fix this?

[Rene01]

Hi,

The most obvious reason would be that somebody else is using your account.

By changing the password, they shouldn't be able to log on anymore and you should be ok. But that doesn't work for you?

Regards,

René

[karmaarose]

I’ve changed my password maybe 3-4 times now. It keeps happening. Just happened again prior to me replying. 

[Rene01 · Accepted solution]

Hi,

please  try this.

Remove access to any third party apps you don't recognize - there's more info on how to do that here.

Also remove any devices you see listed here.

Regards,

René

[karmaarose]

This worked!!

I’ve been listening to my premium Spotify account interruption free since trying this! There were numerous things listed which I had no clue what they were, so I’ll have to keep an eye on this list to see if random things are added from here on out. 

Thank you you so much! 

[lorikelli]

I did both suggested fixes, didn't work 😞 Premium , Galaxy S9-- I have a screenshot of 1 song that interrupts my playlist music several times a day. I can't find artist or song on Spotify or the internet. I've tried all the fixes I could find to no avail. Help! I think it's a bug I got from a Spotify recommended playlists! a.k. is listed as group, song is fabrik. See screenshot attached. No words just super annoying beat over & over.

[Katerina]

Hey there @lorikelli,

Thanks for posting about this here in the Community!

Just to clarify, have you tried the steps provided in this post as well as resetting your password?

If so, we'd recommend also trying all the steps listed in this support site article.

On another note, it'd be helpful if you could let us know if this happens only on that specific device. If this doesn't occur when accessing your account from a different device, we'd suggest performing a quick reinstallation of the app with these steps.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂

[lorikelli]

Yes, I've tried ALL suggestions. I've changed my password tonight due to new issue I posted

[lorikelli]

Adding: it happens on both mobile devices I use. I don't use Spotify on my PC so not sure about that device? You seem really helpful, can you check out my issue I posted today? It's SUPER frustrating. Let me add to you regarding my today post. Every single song listed on homescreen in 'recently played' are not a song I listened to. Also, I tried doing a fix suggested back in 2016 but when I play a song the Recently played list doesn't show my songs played? Thank you

[lorikelli]

Tried this no help