Unknown user continues to play music on my account

[shaunrasmusen]

Plan

Premium

Country

 United States

Device

All

Operating System

All

My Question or Issue

 Within the past half hour, an unknown user has accessed my account, likely on a device I forgot to log out of, and started to listen to music on it without my approval. In response to this I have logged out of all devices using the option in User Settings and updated my password to a new one that I have never used before, however they continue to play music using my account via Chrome Web Player. Why is this happening despite resetting all security options and what can I do so that this no longer occurs?

[shaunrasmusen]

The music is playing from this playlist (https://open.spotify.com/playlist/7ffJlCODU3zwAenvSxLmke) by this account (https://open.spotify.com/user/1249638353) if this is relevant.

[Jose_M]

Hi @shaunrasmusen!

I'm sorry to hear someone else may have gained access to your Spotify accoount. I'd recommend checking out this Support article for the next steps to take.

Let me know how things go!