Unlimited, apparently a thing of the past.

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Unlimited, apparently a thing of the past.

fisque
Casual Listener

Today after the press conference the website got updated and Unlimited is now no longer an option for new users. You have Free and you have Premium as your choices for a subscription. I myself am currently a Spotify Unlimited user since I use Spotify on my computer exclusively.

 

First things first, what will happen to my current Unlimited subscription?

 

Secondly, out of curiosity I tried to log on to Spotify on my cell phone (Android) and try the new Shuffle feature available for Free users. What happened was that, even if I could log in, I couldn't actually play anything. The "Shuffle Play" button wasn't even present and when I tried to press Radio I was confronted with a message saying I need to upgrade to Premium to use that feature.

 

Shouldn't Unlimited users at least be able to use the mobile version in the same manner as Free users?

 

I'm confused...

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Re: Unlimited, apparently a thing of the past.

Rorey
Spotify Legend

@tofmin @ukmikep @silbaco @Kakai @fisque @djknucklez1 @dearlaserworks  @romankovic @daniel165

 @Matze 


Good questions!

 

Don't worry. If you have Unlimited you should still be able to keep your subscription without any problems. Should you unsubscribe for any reason, you can sign up for Unlimited from your subscription page on our website. 

 

The reason we do not offer Unlimited in our new markets is because we’re seeing a huge global mobile shift, resulting in less people paying to use Spotify solely on their desktop and making Spotify Premium more popular than ever. On top of that, Spotify is now free across all platforms, so it made sense to simplify our product offering. 

 

To be clear, we have no plans to automatically upgrade any of our Unlimited users to Premium. 

 

In the spirit of keeping this thread on topic, please direct your questions about Spotify for free on your mobile to us in this thread. We'll happily answer you in a jiffy over there.

 

http://community.spotify.com/t5/Social-Off-Topic/Spotify-will-introduce-FREE-mobile-streaming-soon/m...

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Re: Unlimited, apparently a thing of the past.

Peter__
Community Legend

Trying to find out some more information about this. 

 

In the mean time, the best people to get in touch with are the customer services team directly using the online contact form and they will be able to answer any questions you have.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Unlimited, apparently a thing of the past.

Kakai
Casual Listener

If they remove Unlimited I won't pay anymore. 3,5€ was a decent price, 7€ is too much. I won't even use the tablet streaming that much.

 

Please don't remove that option.

Re: Unlimited, apparently a thing of the past.

tofmin
Casual Listener

Same here, same here!

Re: Unlimited, apparently a thing of the past.

ukmikep
Music Fan

I am also an Unlimited user and agree on the plan confusion.  I am assuming that current unlimited users will keep their plan which provides unlimited ad free playback of anything in the library on a PC/Mac.  I have been able to create playlists of anything in the library on my pc and can now stream it on my iPad.  The mobile still only allows radio shuffle, so I can create a station based on an artist or genre.  One area I need to explore is the ability to create a station and only play that artist's songs, this is a new feature that I like.

 

Re: Unlimited, apparently a thing of the past.

silbaco
Roadie

So the service I had actually considered signing up for has been eliminated? Figures.

 

Kind of bad timing though. Considering it is the holiday season and gift cards are being sold for both services and their website even says "Our Gift Cards are currently available in three handy amounts - $10, $30 and $60. The cards can be redeemed for a Spotify Premium or Unlimited subscription." I'd be pretty angry if I bought a giftcard for someone for a service that no longer exists.

 

Re: Unlimited, apparently a thing of the past.

Peter__
Community Legend

Spotify would honor the gift cards I would imagine.

 

They did the same thing of honoring download gift cards after the download store was discontinued. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Unlimited, apparently a thing of the past.

djknucklez1
Casual Listener

I agree.

 

I have a premium subscription but quite honeslty I can live with the ads in between songs.  I'm just not sold that I should continue paying 9.99 for being able to listen offline only.

 

Sadly I will have to cancel my  subscription.  There are not enough perks anymore for me to continue paying 9.99 with this new announcement.

Re: Unlimited, apparently a thing of the past.

dearlaserworks
Music Fan

As a free user, if I go to my account, it still allows me to upgrade to Unlimited or Premium. That may not last, but it's still there currently as an option.

Re: Unlimited, apparently a thing of the past.

domenicaccio
Music Fan

...am I the only one who seemed to understand that "Free" will now allow ONLY shuffle mode?

 

Free users will only have an option for picking one artist or band, and listen to random songs (which also presumably mean, no more playlists). OTOH the 10-hours limit will be removed. The result is that Spotify Free will essentially work like a radio station, except that you choose what band to keep listening to.

 

That means that only Premium will allow to pick songs one by one to listen to, and make your own playlists.

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