Unlink Facebook Help!

[jglover42]

My Problem

I signed up for Spotify back a few years via my facebook credentials (which I will always regret). I deactivated my Facebook account about 3 years ago, which was associated with my primary and desired email address. Now, when I try to log in to spotify using that email address it turns my Facebook back on (Very Annoying). 

Hopeful Solution

Basically, I would like to create a new user account with the email that was used on my Facebook, or somehow separate them so that it stops reactivating my Facebook account every time I log in. 

What I've Tried

I have researched this, and I have tried the following:

• I don't have an "unlink from Facebook" option in my Spotify settings
• I have tried completely changing and removing my primary email from the Facebook account, but Spotify still won't let me use that email address to sign up for a new account. 
• Tried contacting Spotify support and got little to no responses. 

Conclusion

I do NOT accept the "there is no solution for this problem" answer. I work in IT, and I know that this has to be possible, and I imagine that I will just have to turn over enough stones. 

[EthanS1]

Hey @jglover42

Spotify are the only ones who can separate facebook! Sorry to hear of the trouble you've faced so far!

You going to need to create a new Spotify account (New Email Address) ready for Customer Service to transfer over your stuff i.e. playlists

Contact Customer Service again using this You'll need to speak to Support!

 https://support.spotify.com/contact-spotify-support/.

These guys will take 24-48hrs to return your email.

If you still not get far - Pop a reply on this discussion and I will be then able to start a escalation! 

Let me know how it goes! 😄

[jglover42]

Thanks EthanIsAmazing, 

I actually don't have anything that I would want to transer, and I have now contacted them. Hopefully, they can seperate it for me. I will let you know what I hear.