Vodafone server error + Spotify

[frewstonburger]

Hi there, 

I'm having trouble adding Spotify Premium via Vodafone. I had Premium before (though Vodafone) and they have given me another 12 months, but when I get to the final stage on their website and try to link to my Spotify account I get the message 'Server error, we will have to log you in again'. 

Its really frustrating as it won't work. 

I've been speaking to Vodafone all day, who claim the issue is with Spotify. They say I need to cancel my Premium account with Spotify first, but I don't have a premium account  as it expired (as I was on Vodafone!). Just going round in circles...

I've noticed people have had this issue in the past, is their a soloution out there? 

Don't want to set up a new account as I have been using this one for years!!

[Maxim]

Hey @frewstonburger,

I'd recommend getting in touch with Spotify Support so that they can check out your account, and also Vodafone to ensure everything’s up and running smoothly from their end.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/SpotifyCares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Redalert]

@frewstonburger, did you get your issues resolved in the end?

I am facing a similar issue when I try to sign-up to Spotify Premium through Vodafone. When I contact Vodafone they keep saying the issue is with my Spotify account being restricted.

[frewstonburger]

Yes, it finally got sorted but it took a while. Apparently, my Spotify
subscription that had expired before I had taken out my vodafone contract
was causing the problem - or least that's the reason I was given by the
tech team - it might have cached somewhere in the system and was preventing
the server from adding a new Spotify subscription to my account.

I had to contact the team constantly until they sorted it out. In the end a
member of the Vodafone technical support team had to reset the subscription
and this allowed me to add the Spotify Premium subscription to my account
again.

It was very frustrating! But they did eventually sort it out.

[Redalert]

@frewstonburger, was it spotify who has to sort out the caching issue? Or was it Vodafone?

I'm just trying to reach out to the correct team at the moment to get this sorted.

[frewstonburger · Accepted solution]

Vodafone sorted it out. However, initially Vodafone claimed the problem was
with Spotify - so I emailed Spotify to confirm if this was the case or not
- then went back to Vodafone after I got the answer that the problem not as
they claimed, that's when the tech team got involved. It took about 15
attempts on the live chat at Vodafone trying to get it fixed, hours and
hours of time wasted but eventually they fixed it.

[Redalert]

@frewstonburger, thanks for the tip.

I eventually got it sorted, over the live chat to speak with the super-admins in Vodafone.

Before then I was speaking with a technical advisor at Vodafone over the phone to do a password reset of my Spotify account to see if that worked, and he advised if that did not work to speak with them again to escalate my issue to the super-admins who manages the Entertainment Packs. So my final call was on the live chat with the super-admins at Vodafone, who proceeded to refresh my account, and believe it or not, it actually worked.

So I am now back on Spotify Premium without recreating a new account and I would like to confirm that it was not an issue on Spotify's side.

[frewstonburger]

Well done! Glad it's sorted