WARNING DON`T BUY PREMIUM

[juzk]

I don´t get it, payed 9,99 eur every month for over 2 years now, last time they took the money from my account was on 5th of may, now this  [Snip-Language] stupid piece of crap asks me to pay again ?

[Snip-Language], u take loads of money for basically NOTHIN, oooooh u got servers which are streamin music, y right [Snip-Language] this isnt`worth 10 Euro a month, millions of people pay it and u get NO [Snip-Language] SERVICE AT ALL, the support system is ridicoulus and builded to avoid conversation with customers.

I already wrote 2 support tickets, one is older than 48 hours, the other one older than 24 hours, and what a fckin surprise : NO [Snip-Language] ANSWER AT ALL....

WARNING : IF U WANT UR MONEY BACK, U CANT DO IT VIA ONLINE-BANKING, U HAVE TO WASTE UR TIME IN A BANK.

So thank u spotify  for nothin at all, i`m never going 2 recommend this crappy service to anyone else, im goin for NETFLIX now, same as all people i know, so u lose at least twenty customers, but hey, who cares there are enough stupid people left to pay for ur crap, so have fun rippin them off....
 u can delete this message from the board if u want, i already copy pasted and u will read this every day from now on, gettin my money back from the bank tomorrow.....

[scopsey-gb]

I wouldn't worry. Can't get premium if you want it currently. I constantly get nginx errors saying 'bad gateway' or 'gateway timeout'.

They do seem to be having some serious issues.

[juzk]

Problem i see here : I already had Premium and there was no missing payment, so i think it has nothin to do with this "bug"

[Peter__]

@juzk - Are you a German customer paying by direct debit from your bank account?

There is also no need for the language (which I have removed), I appreciate you are annoyed but there is no need to swear on the community.

[juzk]

U appreciate me being annoyed ? Cool. I don`t appreciate that at all. Cause I hate being annoyed, annoyed by things that are supposed to make things easier and not wastin my precious time .......so let`s suppose im a german user payin by direct debit, does that change anything at all ? btw im appreciating ur help(?), even if it may not sound like that....

[Peter__]

The German customer thing does change things, Spotify are aware of some payment issues with SofortDauerautfrag payments over the past month, from what I understand the subscription fees debited from your account where not paid to Spotify, and when that happens the payment system effectively pauses your subsciption. 

Could you let us know your 8-digit case number from when you got in touch with support previously? I can ask someone to make sure it gets to the right team asap for you. 

[juzk]

01436685 should be the case number, accidentially sent 2 messages, this was the second case, i already got multiple answers

from support, but they are all just sayin "sorry that we cant reply questions in the estimated time","if u still have the problem, reply to this message", already did that twice since three days ago, nothin happened at all........ if multiple customers have the same problem, can`t get their money back, it basically counts as a big fraud lawwise in germany, and there is no official statement from spotify to this problem.....

and even if i won`t sue for ten bucks, theres a thing backed up by our state called : Office of Fair Trading........ i heard they really love to sue companys in the name of german customers  😃

so spotify should at least file some statement on this,(if there already is, link plz) otherwise people will get  REALLY pissed........sry for mi bad inglando, plz no copy pasterino

[juzk]

ahhh and btw i still can`t lock in on the community-page, just gettin "gateway-error", i have to open my spotify and use the link from there to log in properly........very annoying too........

[Peter__ · Accepted solution]

I've passed that case number over to the Spotify guys to make sure it gets into the right hands for you.

I think the issue here is from what I understand anyways, the payment issue is actually with the payment provider not Spotify themselves, so any action would have to be taken against them.

[juzk]

i seriously doubt that this will change anything, but thanks for ur efford.....

[juzk]

thx peter, got a free month now, it`s a little bit annoying that u have to went to a shop now to get ur next month of  premium, i hope they will find a better partner than "sofort"  for it in the future, to bring that service back up, i already know that i will forget 2buy it sometimes, so i have a question: can i buy more than a month as a "spotify-card", for example a whole year, or are they only available for one month?

and which store sells them in germany? the big ones like Media Markt and Saturn ? or do i have to go to gas stations for this ?

[Peter__ · Accepted solution]

You should be able to buy 1 month, 3 month and 6 month gift cards in stores as far as I know. The stores that sell them are shown on this page:
https://www.spotify.com/gift-card/

[juzk]

and helpful again, thx