Why change the price and opt you in without choosing

[Dyla33]

• Why change the current plan and opt me in and charge me an extra £1 please? Can I get Refunded my £1, thanks

Plan

Basic one

Country

England

Device

iPhone 13

Operating System

iOS

My Question or Issue

[Luan]

Hi, @Dyla33 
Welcome to the Spotify Community, and thanks for reaching out to us!

To make sure we are on the same page, you switched your Premium plan to the Basic Premium plan and even after that, you were charged an extra £1, right? Was it a separate charge of £1 or the full price of the Premium plan, instead of the Basic Premium price?

Keep me posted. I would love to help!

Regards,

Luan 🙂

[Dyla33]

Hi, I have always been on this basic plan or the plan that charges £10 a month not £10.99 a month but this month I was charged the extra £1 without changing any plans.

[Luan]

Hi again!

Recently, Spotify changed the price for its Premium plans in the UK and some other countries around the world. The Spotify Premium plan now costs £11.99, and you can enjoy music without ads, podcasts and 15 hours of audiobooks included, beyond all other Premium features.

Spotify is currently offering a possibility of downgrading the Premium to the Basic Premium, which is a plan that includes all Premium features, except for the included audiobooks time.

On Basic Premium, the current price is £10.99, which is the price you said you’re paying, right? So it seems to be the correct price for the plan.

You can take a look at your plan management page for more information.

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan 🙂