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Why did I get an "update your password" email when I login with FB?

Why did I get an "update your password" email when I login with FB?

Plan

Premium Family

Country

USA

Device

Acer Chromebook (plus others)

 

My Question or Issue

I got an email (below). It didn't look very legit, but research says the mouseover links (wl.spotify) are legit, so I assume it is too. But... I don't log directly in to Spotify! I never have. I log in with Facebook, which hasn't notified me of any issues. What activity is it talking about? How am I supposed to reset a password that doesn't exist? (Does this have anything to do with why spotify won't let me add to shared playlists, my biggest irritation lately?)

 

Hi

To protect your Spotify account, we've reset your password due to detected suspicious activity.

You need to create a new password to log back in. Just click the big green button.

Reply
1 Reply

Hey, @tkhd 
Welcome to Spotify Community and thanks for reaching out here!

Just to make sure this is an official email, I recommend that you take a look at this support article:

Comsidering you access your account using Facebook, I recommend that you don't reset your Spotify password, but the Facebook one instead. 

Let me know if you are facing any login issues and thanks in advance.

 

Stay awesome!

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

LuanSpotify Star
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