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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422587 Views
  • 965 replies
  • 108 likes
  • Account
  • 422587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187209 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187209 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103795 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103795 Views
  • 70 replies
  • 10 likes

Solved!! Not able to unfollow/unsubscribe artist

Hello together, last year I subscribed to an artist via an Instagram-Link, because I really liked his songs. Whenever he uploads a new song, his songs appear in my "Songs". Since a few months I'm trying now to get rid of this subscription, but it doe...

  • Regular
  • Hello together,   last year I subscribed to an artist via an Instagram-Link, because I really liked his songs. Whenever he uploads a new song, his songs appear in my "Songs". Since a few month...
  • velvetrose
  • Casual Listener
  • 5561 Views
  • 7 replies
  • 3 likes
  • Other
    Subscription
  • 5561 Views
  • 7 replies
  • 3 likes

Superuser Contribution [Other] Loging In

I can't log in to spotify on anything. I tied to log in to spotify on my desk top computer but it wouldn't work. So I looked at my phone's spotify. But it loged me out for some reason. When I tried to log in with the same info it would not let me in....

  • Visitor
  • I can't log in to spotify on anything. I tied to log in to spotify on my desk top computer but it wouldn't work. So I looked at my phone's spotify. But it loged me out for some reason. When I tried t...
  • Yordan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • Other
  • 180 Views
  • 1 replies
  • 0 likes

Merge accounts/Playlists?

Hi, on my free plan I have a couple of private playlists created (we call it A) I want to transfer them to my other account where I used "Free 3 month premium" (we call it B) and delete "A" completely afterward. How to do it?

  • Visitor
  • Hi, on my free plan I have a couple of private playlists created (we call it A) I want to transfer them to my other account where I used "Free 3 month premium" (we call it B) and delete "A" completel...
  • Maxim
  • Spotify Star
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Superuser Contribution I dont get all of my pre payd card in the account

I have used pre payd card and can se that the price say 297 NOK i recept but the price on the pre payd card i 330 NOK. The same is for prepayd cact with value 110 NOK but recept is 99 NOKWhy is 33 NOK transmitted to my account

  • Visitor
  • I have used pre payd card and can se that the price say 297 NOK i recept but the price on the pre payd card i 330 NOK. The same is for prepayd cact with value 110 NOK but recept is 99 NOK Why is 33 ...
  • Lyubka
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Profile and Artist Page with same name may be confusing

My Question or Issue Hi, i have a profile and an artist page with same name "Nitya & Ninad"artist page is verified via tunecorenow since i think that may be confusing i would like to change my profile name but i dont know if that can have some effect...

  • Visitor
  •     My Question or Issue   Hi,   i have a profile and an artist page with same name "Nitya & Ninad" artist page is verified via tunecore now since i think that may be ...
  • Luan
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution When registering an account, I mixed up the mail and wrote the mail of a st

When registering an account, I mixed up the mail and wrote the mail of a stranger whom I don’t even know. And I don't remember the password. But I have access to the account through a computer. Perhaps this can serve as evidence. I would not like to ...

  • Newbie
  • When registering an account, I mixed up the mail and wrote the mail of a stranger whom I don’t even know. And I don't remember the password. But I have access to the account through a computer. Perha...
  • MihailY
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify change of direct debit instructions (UK) does not work.

The belowmentioned "update" button is not available.To update or change your payment details:Log in to your account page.Under Your plan, click UPDATE next to your payment method.Enter a new payment method.

  • Visitor
  • The belowmentioned "update" button is not available. To update or change your payment details: Log in to your account page. Under Your plan, click UPDATE next to your payment method. Enter a ne...
  • MihailY
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

como conectar minha conta em outro dispositivo

minha conta esta no notebook gostaria de conectar no celular a mesma conta tem como fazer esta açao

  • Visitor
  • minha conta esta no notebook gostaria de conectar no celular a mesma conta tem como fazer esta açao
  • Bittencourt
  • Spotify Star
  • 1061 Views
  • 1 replies
  • 0 likes
  • 1061 Views
  • 1 replies
  • 0 likes

Ao atualizar dados de pagamento solicita a senha emitida pelo banco

O site solicita a senha emitida ao cartão do banco para atualizar os dados de pagamento. Nunca me deparei com tal solicitação em outros sites que tenho assinatura.

  • Visitor
  • O site solicita a senha emitida ao cartão do banco para atualizar os dados de pagamento. Nunca me deparei com tal solicitação em outros sites que tenho assinatura.
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Why am I getting ads when I’m paying $14.99 per month.. was told ad free !

I dislike ads that’s why I signed up … seems a waste of money as so many ads, 3 in a row at times!! I’m considering cancelling my subscription as it’s not what is advertised on Spotify ads!! I’m paying for Premium.. ad free listening!!

  • Visitor
  • I dislike ads that’s why I signed up … seems a waste of money as so many ads, 3 in a row at times!! I’m considering cancelling my subscription as it’s not what is advertised on Spotify ads!! I’m p...
  • Bittencourt
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Can I transfer two profiles from a Family Premium to a Duo Premium?

We currently have a Family Premium subscription with only two users and would like to downgrade to a Duo Premium subscription. Is it possible to transfer these two profiles to the Duo Premium without losing anything?

  • Visitor
  • We currently have a Family Premium subscription with only two users and would like to downgrade to a Duo Premium subscription. Is it possible to transfer these two profiles to the Duo Premium without...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Hello! Want to change email to old account email

Hello! I had two accounts-- let's call them A and B. I deleted account A, and now I want to change the email associated with account B to the email I had previously used for account A. But, when I try to do this, I get a message saying the email is a...

  • Newbie
  • Hello! I had two accounts-- let's call them A and B. I deleted account A, and now I want to change the email associated with account B to the email I had previously used for account A. But, when I tr...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Familie abonnement problemen

Hoi, telkens als mijn dochter spotify gebruikt wordt ik er uitgegooid.hoe los ik dit op

  • Visitor
  • Hoi,   telkens als mijn dochter spotify gebruikt wordt ik er uitgegooid. hoe los ik dit op  
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan unable to add someone

I have joined the Duo plan but unable to add my partner. I originally joined Spotify in Ireland which is my billing address. I have now moved to Belgium living with my boyfriend. I have tried to add him but when I verify the address and invite him , ...

  • Casual Listener
  • I have joined the Duo plan but unable to add my partner. I originally joined Spotify in Ireland which is my billing address. I have now moved to Belgium living with my boyfriend. I have tried to a...
  • Maxim
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution i can’t log in because my email has expired and i don’t know my password

my old email address has expired, and i am unable to change it on the web player because i don’t know the password the the account. This is very upsetting as i can’t log into spotify on my phone as i can only use it through my laptop and i am paying ...

  • Visitor
  • my old email address has expired, and i am unable to change it on the web player because i don’t know the password the the account. This is very upsetting as i can’t log into spotify on my phone as i...
  • Yordan
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes