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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14892 Views

7 replies

11 likes

Security
  • 14892 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554613 Views

991 replies

116 likes

Account
  • 554613 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131257 Views

74 replies

12 likes

Account
Login
Premium
  • 131257 Views
  • 74 replies
  • 12 likes

Superuser Contribution por que me aparece en la tarjeta de crédito el monto de spofy en u$s

¿por qué me aparece en el resumen de la tarjeta de crédito el monto de spofy en u$s y no en $ argentinos como siempre me llegaba?, ¿ como debo realizar el cambio para que me sigan facturando en $argentinos?

Visitor

¿por qué me aparece en el resumen de la tarjeta de crédito el monto de spofy en u$s y no en $ argentinos como siempre me llegaba?, ¿ como debo realizar el cambio para que me sigan facturando en $arge...

Dian

Spotify Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Cancel Spotify premium associated with Vodafone

PlanPremiumCountryUK DeviceIPHONE Operating SystemWindows My Question or IssueI have a Spotify Premium account associated with Vodafone. It was an Entertainment bundle- by buying a Vodafone mobile contract I got Spotify Premium included.I cancelled m...

Newbie

Plan Premium Country UK   Device IPHONE  Operating System Windows   My Question or Issue I have a Spotify Premium account associated with Vodafone. It was an Entertainment b...

Maxim

Spotify Star

3718 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two accounts, one email?

Plan Premium Country USA Device PC, Samsung Operating System Windows 10 My Question or Issue Ok so I've run into a VERY serious issue, first my Spotify app said I was constantly in offline mode when I wasn't and would randomly stop loading songs and ...

Visitor

Plan Premium Country USA Device PC, Samsung Operating System Windows 10   My Question or Issue Ok so I've run into a VERY serious issue, first my Spotify app said I was const...

Lyubka

Moderator

345 Views

1 replies

0 likes

Account
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics has a large gap between each line

PlanFree/PremiumCountry DeviceIphone 11Operating SystemIOS My Question or IssueWhen I’m listening to songs, in the lyrics there’s always a large gap in between each of the lines. Does anyone know how to fix this?

Newbie

Plan Free/Premium Country   Device Iphone 11 Operating System IOS   My Question or Issue When I’m listening to songs, in the lyrics there’s always a large gap in between each of t...

Alex

Spotify Legend

2927 Views

9 replies

1 likes

Other
  • 2927 Views
  • 9 replies
  • 1 likes

Can't log in DUO account on other device

Me and my wife share a DUO account. We have different devices we use to play music (IPhones, IPads).On my phone and IPads I'm logged in to my account. My wife is logged in on her IPhone.When my wife uses the IPad to listen to music, the music will st...

Visitor

Me and my wife share a DUO account. We have different devices we use to play music (IPhones, IPads). On my phone and IPads I'm logged in to my account. My wife is logged in on her IPhone. When my w...

Maxim

Spotify Star

875 Views

1 replies

0 likes

Premium
  • 875 Views
  • 1 replies
  • 0 likes

My iPhone and MacBook Pro have two different usernames, how do I merge them into one?

PlanFree/PremiumCountryUSADeviceiPhone 14, MacBook Pro (2017)Operating SystemiOS 16.5.1, macOS 12.6 Monterey (21G115) My Question or Issue Somehow, my iPhone has a unique username (a string of numbers) compared to what's on my MacBook Pro (a string o...

Visitor

Plan Free/Premium Country USA Device iPhone 14, MacBook Pro (2017) Operating System iOS 16.5.1, macOS 12.6 Monterey (21G115)   My Question or Issue   Somehow, my iPhone has...

Maxim

Spotify Star

249 Views

1 replies

0 likes

Account
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! cannot sequence playlists

Is it just because my account is free or is there a problem?When clicking edit on any playlist i made, i do not get the list of songs so that I can reorder them. There seems to be no other way to reorder the songs. I tried uninstalling/restarting on ...

Casual Listener

Is it just because my account is free or is there a problem? When clicking edit on any playlist i made, i do not get the list of songs so that I can reorder them. There seems to be no other way to r...

potatoespls

Casual Listener

321 Views

2 replies

0 likes

Account
Free
Other
  • 321 Views
  • 2 replies
  • 0 likes

Spotify Connect doesn't work for different accounts

Hello Everyone,Week ago I posted for help about that my phone coseects via Spotify Connect with our amplituner Pioneer X-HM 82, but phone of my fiance's is not, actually it doesn't see it at all (ow worked fine before we changed router). We thought i...

Casual Listener

Hello Everyone, Week ago I posted for help about that my phone coseects via Spotify Connect with our amplituner Pioneer X-HM 82, but phone of my fiance's is not, actually it doesn't see it at a...

Maciej89

Casual Listener

296 Views

1 replies

0 likes

Account
Other
  • 296 Views
  • 1 replies
  • 0 likes

Cannot Renew Spotify Premium Family using Mobile Network

 PlanPremium FamilyCountryMalaysia My Question or IssueThere is no option to renew Premium Family plan using mobile network. Below I attached the screenshot of the renew plan interface. Only card payment option are available. New Message - The Spotif...

Newbie

    Plan Premium Family Country Malaysia   My Question or Issue There is no option to renew Premium Family plan using mobile network. Below I attached the screenshot of the renew pl...

Maxim

Spotify Star

274 Views

1 replies

0 likes

Account
Premium
Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution if we have blend playlist together but they didnt follow my acc can they.....?

if we have blend playlist together but they didnt follow my acc can they see my activity(what im listening) ?but i follow their acc and it show what are they listeningthank you

Newbie

if we have blend playlist together but they didnt follow my acc can they see my activity(what im listening) ? but i follow their acc and it show what are they listening thank you

Dian

Spotify Legend

447 Views

1 replies

0 likes

Account
  • 447 Views
  • 1 replies
  • 0 likes

Discord displaying a different username

Hello, I am not sure if this would be a problem to be handled by Discord or Spotify, but I need help with the situation nonetheless. When I go to display my Spotify on my discord profile, it is my first and last name for some reason. I do not have th...

Visitor

        Hello, I am not sure if this would be a problem to be handled by Discord or Spotify, but I need help with the situation nonetheless.           W...

Maxim

Spotify Star

760 Views

1 replies

0 likes

Account
Other
  • 760 Views
  • 1 replies
  • 0 likes

I'm unable to change email

PlanPremiumCountryCyprusDevice(Macbook Pro 2020) My Question or IssueI signed up via FB some time ago, and my email field is empty on my profile page. At the same time, I can log in using my email. I'm unable to change it or see it, though. I need a ...

Newbie

Plan Premium Country Cyprus Device (Macbook Pro 2020)   My Question or Issue I signed up via FB some time ago, and my email field is empty on my profile page. At the same time, I can log...

Maxim

Spotify Star

258 Views

1 replies

0 likes

Account
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Plays Same Music: 2 family members can't listen to separate songs

Hi,' When my wife starts to listen to a Podcast on her phone (Spotify family plan) my music stops and I hear her PodCast (and visa versa). If I change my phone to a song, she hears that. Driving me crazy... Thoughts?

Newbie

Hi,'   When my wife starts to listen to a Podcast on her phone (Spotify family plan) my music stops and I hear her PodCast (and visa versa).  If I change my phone to a song, she hears t...

Uams

Visitor

600 Views

2 replies

0 likes

Premium
  • 600 Views
  • 2 replies
  • 0 likes

Superuser Contribution please help me, I tried to pay for a family subscription in Turkey with different Turkish cards, it

PlanPremium Country Turkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemiOS 10, Android My Question or Issueplease help me, I tried to pay for a family subscription in Turkey with different Turkish cards, it doesn’t work, ...

Regular

Plan Premium  Country Turkey   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 10, Android   My Question or Issue please help me, I tried to p...

Maxim

Spotify Star

11856 Views

10 replies

0 likes

Account
Premium
  • 11856 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify family with kids in the family

PlanPremiumCountryNorwayDeviceMisc iPhonesOperating SystemiOS 13 My Question or IssueI signed up for Spotify Family to allow the whole family to listen to music, just to realize that you don't allow kids under the age of 13 to use Spotify. I have rea...

Casual Listener

Plan Premium Country Norway Device Misc iPhones Operating System iOS 13   My Question or Issue I signed up for Spotify Family to allow the whole family to listen to music, just to real...

Stigkl

Visitor

5093 Views

4 replies

5 likes

Account
Premium
  • 5093 Views
  • 4 replies
  • 5 likes

Superuser Contribution Unable to change the language of the premium tab

PlanFreeCountryFinlandDevicePixel 5Operating SystemAndroid 12 My Question or IssueI'm trying to purchase premium for Spotify but the premium tab on the application and also on the website is all in Finnish which I don't speak. The rest of the app is ...

Casual Listener

Plan Free Country Finland Device Pixel 5 Operating System Android 12   My Question or Issue I'm trying to purchase premium for Spotify but the premium tab on the application and also o...

Yordan

Moderator

1879 Views

5 replies

1 likes

Account
  • 1879 Views
  • 5 replies
  • 1 likes

I have spotify duo with my partner. He plays his music at work but it won't

I have a spotify duo account with my partner. He plays his music at work when he does this spotify won't let me listen to my music at home why

Visitor

I have a spotify duo account with my partner. He plays his music at work when he does this spotify won't let me listen to my music at home why

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

My premium won’t play via Sonos as my account was via Apple

I got a message saying as Apple processed my payment I would need to change when I try to the message says I am not able to

Visitor

I got a message saying as Apple processed my payment I would need to change when I try to the message says I am not able to

Maxim

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Is there an alternative to the last 4-digit of your payment card?

My account got disabled and I don't have access to the last 4-digits of the payment card used.

Visitor

My account got disabled and I don't have access to the last 4-digits of the payment card used.

Maxim

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes