Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80428 Views

9 replies

2 likes

Account
Login
  • 80428 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653884 Views

13 replies

4 likes

Account
  • 653884 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734348 Views

18 replies

29 likes

  • 734348 Views
  • 18 replies
  • 29 likes

songs won't play and my Spotify is always offline

songs won't play and my Spotify is always offlineAnd I've also updated and reinstalled, but nothing has changed

Visitor

songs won't play and my Spotify is always offline And I've also updated and reinstalled, but nothing has changed

geovanebento

Roadie

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por tratar de cambiar la forma de cobro se me cambio de plan familiar a plan individual

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9,o Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,o Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

909 Views

1 replies

0 likes

Subscription
  • 909 Views
  • 1 replies
  • 0 likes

Can I have two accounts under the same login? Work vs Personal

I have an account I have to use for my business, and because of that my suggestions are always more catered to my workplace rather than things I actually listen to for leisure. Is there a way to make a work account and a business account under the sa...

Casual Listener

I have an account I have to use for my business, and because of that my suggestions are always more catered to my workplace rather than things I actually listen to for leisure. Is there a way to mak...

Bittencourt

Spotify Star

622 Views

3 replies

0 likes

  • 622 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want to take a premium abo but the app don't see that I change my country

I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work

Visitor

I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work

MihailY

Moderator

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Duo membership one account keeps logging/locked out frequently

Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.

Visitor

Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.

BabyEcho0_YT

Roadie

304 Views

1 replies

1 likes

  • 304 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo iniciar sesion con facebook

Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal". Ya intente en varias computadoras y no puedo ent...

Visitor

Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal...

Alex

Spotify Legend

1137 Views

1 replies

0 likes

  • 1137 Views
  • 1 replies
  • 0 likes

My account get constantly blocked by Spotify

PlanPremiumCountryUkraineDeviceSamsung Galaxy Note20 Ultra, Operating SystemWindows 10 Pro, Android v.13 My Question or IssueDear Spotify team,I am writing to express my concern over my Spotify account being repeatedly blocked for alleged "unauthoriz...

Newbie

Plan Premium Country Ukraine Device Samsung Galaxy Note20 Ultra,  Operating System Windows 10 Pro, Android v.13   My Question or Issue Dear Spotify team, I am writing to express ...

larslengberg

Newbie

1562 Views

3 replies

0 likes

Account
Premium
Security
  • 1562 Views
  • 3 replies
  • 0 likes

Superuser Contribution I purchased Premium via computer, but it doesn’t upgrade on my iPhone

I purchased Premium via my home computer. I have a 30 day trial. I already have Spotify free on my iPhone, but the Premium upgrade doesn’t work

Visitor

I purchased Premium via my home computer. I have a 30 day trial. I already have Spotify free on my iPhone, but the Premium upgrade doesn’t work

Joan

Moderator

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

How do I switch from Spotify Premium to Spotify Free

My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?

Visitor

My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?

kaworu_bloodpaw

Roadie

10032 Views

1 replies

0 likes

  • 10032 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question about my Spotify UK Account

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There,I was looking through my oldest spotify playlist today and a question popped into my he...

Casual Listener

Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There...

abhirabhyankar

Casual Listener

422 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant log in using my facebook - My only way to log in to my account

PlanPremiumCountryAustralia DeviceiPhone, Mac, PCOperating System(iOS, Windows 10) My Question or IssueI was logged out of all my devices and I can no longer use facebook to log in which was the only way I had to log into my accountWhen I try to sign...

Casual Listener

  Plan Premium Country Australia     Device iPhone, Mac, PC Operating System (iOS, Windows 10)   My Question or Issue I was logged out of all my devices and I can no ...

BulletToga_24

Newbie

534 Views

4 replies

0 likes

Login
  • 534 Views
  • 4 replies
  • 0 likes

Superuser Contribution New Spotify duo subscription issues

Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, and his account is working. When I click "update pay...

Newbie

Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, a...

Alex

Spotify Legend

230 Views

1 replies

0 likes

Premium
Subscription
  • 230 Views
  • 1 replies
  • 0 likes

I can't login, something went wrong shows and nothing helps

PlanFamily PremiumCountryUKDeviceHuawei P30Operating System Android My Question or IssueA message "something went wrong" shows when I try to login. I reinstalled the app, it didn't work. I tried from a browser without success as well. Please help, my...

Visitor

Plan Family Premium Country UK Device Huawei P30 Operating System  Android    My Question or Issue A message "something went wrong" shows when I try to login. I reinstalled t...

Akalanka

Visitor

13199 Views

10 replies

0 likes

Account
Login
  • 13199 Views
  • 10 replies
  • 0 likes

Unblock somebody without knowing their username

PlanPremiumCountryUKDeviceIphone 11 pro max / windows pcOperating SystemLatest IOS, Windows 10 My Question or IssueIs there any way i can unblock somebody i don’t know the username of? or find the username of somebody i’ve blocked? I’m trying to unbl...

Newbie

Plan Premium Country UK Device Iphone 11 pro max / windows pc Operating System Latest IOS, Windows 10   My Question or Issue Is there any way i can unblock somebody i don’t know the us...

Not applicable

1561 Views

2 replies

0 likes

Account
Other
Premium
  • 1561 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My account is not working

PlanFreeCountryU.S. (was), South Korea (now)DeviceSamsungOperating SystemAndroid (Samsung) & Windows (spotify website) My Question or Issue Hello, I've been using spotify app for about 9 months, and everything suddenly stopped.Below are what happened...

Visitor

Plan Free Country U.S. (was), South Korea (now) Device Samsung Operating System Android (Samsung) & Windows (spotify website)   My Question or Issue   Hello, I've been using ...

BabyEcho0_YT

Roadie

1765 Views

6 replies

2 likes

Account
  • 1765 Views
  • 6 replies
  • 2 likes