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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 256026 Views
  • 782 replies
  • 81 likes
  • Account
  • 256026 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126589 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126589 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69829 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69829 Views
  • 63 replies
  • 8 likes

Solved!! unable to add email address

My Question or IssueHello Everyone,I made a spotify account years back with my email address and 13 days ago, I deleted my account and made a new account with my contact number but now i cannot add my email address which I used for the previous accou...

  • Newbie
  •   My Question or Issue Hello Everyone, I made a spotify account years back with my email address and 13 days ago, I deleted my account and made a new account with my contact number but now i ...
  • MauriceMV
  • Spotify Star
  • 569 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 569 Views
  • 1 replies
  • 0 likes

Cant log into my account

I have been booted out of my spotify account on both my ipad and my computer. I've put in my account email and password, and have tried various other ones incase I used something different but all don't work. I tried to get on with the link without a...

  • Visitor
  • I have been booted out of my spotify account on both my ipad and my computer. I've put in my account email and password, and have tried various other ones incase I used something different but all do...
  • MauriceMV
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Account: Jondie50

I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I was not duly notified. I have no way to recover this ...

  • Visitor
  • I have been kicked out of my account and have no way to recover it. This is a potential breach of contract, I am not receiving the service I have paid for. If this service has been disconnected, I wa...
  • EthanS1
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Strange Songs show up in recently played

PlanPremiumCountryUSADevice(Windows)Operating System(Windows 10) My Question or IssueI have changed my password 3 times and every time about a week or so later I see strange activity in my recently played songs. I log out of all accounts then change ...

  • Newbie
  •   Plan Premium Country USA Device (Windows) Operating System (Windows 10)   My Question or Issue I have changed my password 3 times and every time about a week or so later I see ...
  • TreyAnastasio
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! using an email from a deleted account

PlanFreeCountryUKDevice(Hp laptop, Huawei p20 pro)Operating System(Android 10, Windows 10)My Question or IssueI had an account which has now been deleted as i was wanting to use the email tied to that account through Facebook as i want an account not...

  • Newbie
  • Plan Free Country UK Device (Hp laptop, Huawei p20 pro) Operating System (Android 10, Windows 10) My Question or Issue I had an account which has now been deleted as i was wanting to use the...
  • Billy-J
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

Merged Accounts ???

Okai So, I need help immediately.I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email address is someone else's email address.Today i noticed my...

  • Casual Listener
  • Okai So, I need help immediately. I had to make a new account in order to be able to make this topic because if i try to make it ask me to verify email address, but inside my account the email addre...
  • Ricsiii
  • Casual Listener
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why did my usarname change to random characters?

My Question or Issue Hello my account name has suddenly changed, and i see a random string of characters on the top right corner Can you please fix this ? Thank youDavid

  • Visitor
  •   My Question or Issue   Hello my account name has suddenly changed, and i see a random string of characters on the top right corner   Can you please fix this ?   Thank you...
  • Ivan
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

I can't login, I have to constantly reset my password, your chat help is broken

I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat for help, but their service is broken, you can't type...

  • Casual Listener
  • I am going insane - every time I login to the desktop version, my credentials are refused I'm forced to repeat this over and over again, no matter what device I sign into.I went to the online chat fo...
  • Lylio
  • Casual Listener
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in on Android

PlanPremium (just cancelled)CountryUKDeviceSamsung Galaxy S6Operating SystemAndroidMy Question or Issue Android has suddenly stopped letting me log in. It won't use Google Smart Lock anymore and just keeps saying the email address/password is wrong, ...

  • Casual Listener
  • Plan Premium (just cancelled) Country UK Device Samsung Galaxy S6 Operating System Android My Question or Issue   Android has suddenly stopped letting me log in. It won't use Google Sm...
  • PhilOakeysFring
  • Casual Listener
  • 531 Views
  • 5 replies
  • 0 likes
  • 531 Views
  • 5 replies
  • 0 likes

Can't remember login details

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I switched to a new phone after my previous one stopped working and i cant remember the em...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • TreyAnastasio
  • Spotify Star
  • 367 Views
  • 5 replies
  • 0 likes
  • 367 Views
  • 5 replies
  • 0 likes

Overseas Users logging into my account!

I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.....I pay for a premium account and expect better secu...

  • Casual Listener
  • I have a premium family account in Australia. Over the past few months, I have had to reset my password so many times as overseas users are logging into my account and hijacking my music! Spotify.......
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Please help I got Hacked

Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I checked my emails and it said someone in the US logged i...

  • Visitor
  • Hi, so I have a family plan my dad pays for. Today when I wanted to use Spotify I was logged out. I tried logging in with my user but I couldn’t. Seems like someone deleted the account I had. I check...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account getting hacked AGAIN

My spotify keeps getting hacked and I am sick and tired of these bots using my account to give these artist views! How to log out those devices from my account permanently? Because the "Sign out Everywhere" option with changing my password is not wor...

  • Visitor
  • My spotify keeps getting hacked and I am sick and tired of these bots using my account to give these artist views!    How to log out those devices from my account permanently? Because the...
  • Jclemm
  • Newbie
  • 562 Views
  • 2 replies
  • 0 likes
  • Account
  • 562 Views
  • 2 replies
  • 0 likes

Solved!! Scrobbling to last.fm not working

Dear Spotify Community, Since yesterday I have no new scrobbles from Spotify recorded in my last.fm profile. Please, let me know what can I do to fix this problem. Thank you very much.

  • Regular
  • Dear Spotify Community, Since yesterday I have no new scrobbles from Spotify recorded in my last.fm profile. Please, let me know what can I do to fix this problem. Thank you very much.
  • hans-jürgen
  • Roadie
  • 15070 Views
  • 3 replies
  • 0 likes
  • Other
  • 15070 Views
  • 3 replies
  • 0 likes

New Password Not Working

PlanPremium CountryUnited States DeviceiPhone 7, Macbook Pro (late 2013) Operating SystemiOS 13.6.1, MacOS Catalina 10.15.6 My Question or IssueThis morning I got an email saying someone unauthorized logged into my account, so I changed my password a...

  • Visitor
  • Plan Premium   Country United States   Device iPhone 7, Macbook Pro (late 2013)   Operating System iOS 13.6.1, MacOS Catalina 10.15.6   My Question or Issue This morn...
  • Joel-M
  • Composer
  • 222 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 222 Views
  • 1 replies
  • 0 likes

Cannot use my email again

Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account. First of all, I had a previous account which I deleted and if I try to log in obviously I can't because the email isn't associated with any accou...

  • Visitor
  • Hi to everyone, I'm asking your help because i've faced some problems while trying to create an account.  First of all, I had a previous account which I deleted and if I try to log in obviously...
  • Joel-M
  • Composer
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Account details lost

PlanPremiumCountryUKDeviceMultipleOperating SystemMulitble My Question or IssueI've got myself in a right mix up with my long held account, which is family premium/ the password is now not working and the email the reset is sent to I think in long go...

  • Visitor
  • Plan Premium Country UK Device Multiple Operating System Mulitble   My Question or Issue I've got myself in a right mix up with my long held account, which is family premium/ the passw...
  • Joel-M
  • Composer
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Can’t link my facebook account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso a few years ago i created my facebook account and my spotify linked with it, i decided to ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so a fe...
  • Joel-M
  • Composer
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 257 Views
  • 1 replies
  • 0 likes

How to connect my Facebook account to my new Spotify account ?

PlanFreeCountry DeviceDell PC and Android smartphone Hello all,I would like to pair my Facebook account with my new Spotify account. However my FB account is already paired with another account.The user ID for the Spotify entry in Facebook's list of ...

  • Visitor
  • Plan Free Country   Device Dell PC and Android smartphone   Hello all, I would like to pair my Facebook account with my new Spotify account. However my FB account is already paired ...
  • Joel-M
  • Composer
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Help unlink student account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got hacked by someone in Brazil. I am trying to get spotify premium. I have gone back to my...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got h...
  • Joel-M
  • Composer
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 402 Views
  • 1 replies
  • 0 likes