Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Why was my password reset without my permission?

Why was my password reset without my permission?

Why was my password just reset on my account without my knowledge or permission? I got this email a few days ago:

"Hi

To protect your Spotify account, we've reset your password due to detected suspicious activity.

You need to create a new password to log back in. Just click the big green button."

 

Why on earth was this just done? Why not warn me about, or at least give me a notice to change my password? Why did Spotify take it upon themselves to just reset my password out of nowhere?

 

This is NOT alright.

Reply
1 Reply

Hey @serkee, and welcome to the community.

I'll be more than happy to help you out! 

 

To make sure this is legitimate email, can you let me know the sender email address? 

 

Keep me posted 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts