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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1079011 Views
  • 118 replies
  • 104 likes
  • Account
  • 1079011 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49742 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49742 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146077 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146077 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Problem logging in to premium

I have a premium account that i pay monthly and a free account that i had before i got the premium. Spotify kicked me out of my premium account with all my Playlists. And i am able to only log into my free account. What am i supposed to do to solve t...

  • Newbie
  • I have a premium account that i pay monthly and a free account that i had before i got the premium. Spotify kicked me out of my premium account with all my Playlists. And i am able to only log into m...
  • Alfredo
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

My current activity no longer is updated for other people

My friends no longer see what I am listening to, all they see is a song a listened to yesterday and along with this on my Last.fm it shows what song im currenty listening to but doesnt log it after it ends anymore

  • Newbie
  • My friends no longer see what I am listening to, all they see is a song a listened to yesterday and along with this on my Last.fm it shows what song im currenty listening to but doesnt log it after i...
  • imogenmryan
  • Newbie
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta universitaria

Fiz o cadastro na conta universitária e enviei o documento, só nao recebi nenhum e-mail nem confirmação e nao acho nada na minha conta q fale sobre isso... gostaria de saber se eh normal?

  • Newbie
  • Fiz o cadastro na conta universitária e enviei o documento, só nao recebi nenhum e-mail nem confirmação e nao acho nada na minha conta q fale sobre isso... gostaria de saber se eh normal?
  • Alfredo
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Cant login

Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account. Can you help me?

  • Newbie
  • Hello everyone, I have a problem with Spotify.. I forgot email and password.. and I have a premium... I cant login to my account.   Can you help me?
  • Luke
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Email Help

I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so I can change the email on my old one and sign up fo...

  • Newbie
  • I cancel my premium subscription and created a new account with my student email to use the student premium pricing. My friend told me I can merge the accounts so I closed the new student account so ...
  • osornios
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen account

I just got an email saying that I changed my email for my paid spotify account to a random one. I went through all the process, which is recommended in help , but it seems to last so long. How long am I gonna wait to get my account back ? Btw.. Spoti...

  • Newbie
  • I just got an email saying that I changed my email for my paid spotify account to a random one.  I went through all the process, which is recommended in help , but it seems to last so long.&nbs...
  • Aimee_T
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T EDIT ACCOUNT INFO

I've been trying to change some of my account details but keep getting the error "your email address was not available".Can someone help me with this?

  • Newbie
  • I've been trying to change some of my account details but keep getting the error " your email address was not available". Can someone help me with this?
  • Aimee_T
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Recibí correo de cobro

Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017

  • Not applicable
  • Buenos días hoy recibí un correo de spotify con un cobro de $45,pero desde el 2017 yo cambie mi cuenta a Free. Tengo dos cuentas y en las dos es Free. Ya revise recibos y solo tengo el del 2017
  • osornios
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Birthday gift given by spotify for the free use of premium services

Hello everyone, When spotify sends you the free gift of use of the premium services for one month. Do we have to contact them to remove it after the month is over or will they just roll it off and my status go back to the non premium services?

  • Newbie
  • Hello everyone,    When spotify sends you the free gift of use of the premium services for one month. Do we have to contact them to remove it after the month is over or will they just rol...
  • Bethany_Dawn
  • Community Legend
  • 1827 Views
  • 1 replies
  • 0 likes
  • 1827 Views
  • 1 replies
  • 0 likes

I want my account back

I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.

  • Newbie
  • I just got an email saying I changed my email for my paid spotify account to a random one. I did not and I want my access back to my account.
  • kace32
  • Newbie
  • 187 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 187 Views
  • 2 replies
  • 0 likes

Android doesnt recognize premiim

Hello. I just got a new phone and on the new one I doesnt get premium when I log on to the spotify app.I use the exact same email and password on the old phone and new and I dont get premium on the new one. I have tried logging in and out. No luck. W...

  • Casual Listener
  • Hello. I just got a new phone and on the new one I doesnt get premium when I log on to the spotify app. I use the exact same email and password on the old phone and new and I dont get premium on the...
  • RobinEriksen
  • Casual Listener
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution To log in the app ask me to remove de offline mode, wich I cannot do unless it let me log in! HELP!

I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it. Please let me log in!!!!!

  • Casual Listener
  • I don´t want to remove the app, and downloadit again in order to be able to log in again, It took a lot of time and data to download all the songs in my mobile, I dont want to lose it.  Please ...
  • Jack
  • Roadie
  • 332 Views
  • 3 replies
  • 1 likes
  • Login
  • 332 Views
  • 3 replies
  • 1 likes

How to do?

My premium is paid by my telephone company. Now I've finished it but want to keep my Spotify premium account. how do I do?

  • Newbie
  • My premium is paid by my telephone company. Now I've finished it but want to keep my Spotify premium account. how do I do? 
  • Bethany_Dawn
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Music producion

Hey!I want to produce a song to spotify so everybody can hear it. But.I dont know how to do it, so can you please help me.

  • Newbie
  • Hey! I want to produce a song to spotify so everybody can hear it.  But. I dont know how to do it, so can you please help me.
  • DerMoriz
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

E-mail

Alguém pode me informar um e-mail para entrar em contato com um responsável e resolver meu problema?

  • Casual Listener
  • Alguém pode me informar um e-mail para entrar em contato com um responsável e resolver meu problema? 
  • Bittencourt
  • Spotify Star
  • 329 Views
  • 7 replies
  • 0 likes
  • 329 Views
  • 7 replies
  • 0 likes

Change from Telia to regular Spotify

We have Spotify via Telia in Sweden, but will now change to another telephone company. We also have Spotify This way. Telia tills us that our Spotify will be terminated when We leave Telia, and We will have to start a New Spotify account. We have a L...

  • Newbie
  • We have Spotify via Telia in Sweden, but will now change to another telephone company. We also have Spotify This way. Telia tills us that our Spotify will be terminated when We leave Telia, and We wi...
  • Sebasty
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Paying for Premium if I do not know my password and profile, cancel it

Hi, I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to cancel Premium subscription in this account, please?

  • Casual Listener
  • Hi,   I have a problem with Spotify. I tried Spotify for free, but I do not have data for this account and I do not know how to get it. Can I please write your bank account, do you want to can...
  • Frajby_
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Playlists not on new phone

Hey, I just got a new phone, a Moto g5+ and I have the Starbucks partner Spotify premium account. I put my log in info, I don't use my Facebook, and none of my saved playlists or music is there. I have already tried clearing the data, uninstalling an...

  • Newbie
  • Hey, I just got a new phone, a Moto g5+ and I have the Starbucks partner Spotify premium account. I put my log in info, I don't use my Facebook, and none of my saved playlists or music is there. I ha...
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Other
  • 170 Views
  • 1 replies
  • 0 likes

Concerts

Hey there, i have a problem with may account.Unfortunately i am not able to see concert dates of artists i am following.The concert "button" just don´t exist in my account..Can anyone help ?CheersAnnika

  • Casual Listener
  • Hey there,   i have a problem with may account. Unfortunately i am not able to see concert dates of artists i am following. The concert "button" just don´t exist in my account.. Can anyone ...
  • Hubo
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

Account hacked, updated and can’t find old playlists

Help- my account was hacked and upgraded to premium for family. Also my playlists are all gone. I was able to reset the password but that’s it.

  • Newbie
  • Help- my account was hacked and upgraded to premium for family.  Also my playlists are all gone.  I was able to reset the password but that’s it.
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes