Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280488 Views
  • 822 replies
  • 84 likes
  • Account
  • 280488 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133429 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133429 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75718 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75718 Views
  • 63 replies
  • 8 likes

Account issues

I created a regular account. I went through a distributor to release my song "Best Days". An artist account was created for my release. There is now a regular account as well as an artist account. How do I gain access to my artist account?

  • Newbie
  • I created a regular account.  I went through a distributor to release my song "Best Days". An artist account was created for my release. There is now a regular account as well as an artist accou...
  • Maxim
  • Spotify Star
  • 748 Views
  • 1 replies
  • 0 likes
  • Account
  • 748 Views
  • 1 replies
  • 0 likes

Lost my playlists

Plan premium I have a premium package and I have lost my playlists. Not sure if one of my family members has deleted by accident. My Question or Issue

  • Newbie
  •   Plan premium   I have a premium package and I have lost my playlists.  Not sure if one of my family members has deleted by accident.  My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1772 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1772 Views
  • 1 replies
  • 0 likes

Hacked Account

PlanPremium My Question or Issue My account has been hacked by someone or multiple people who have deleted all of my 6 years of playlists and saved music. I can't listen to music on my devices because they will calibrate my account to play on their c...

  • Newbie
  •     Plan Premium   My Question or Issue  My account has been hacked by someone or multiple people who have deleted all of my 6 years of playlists and saved music. I can't li...
  • Billy-J
  • Spotify Star
  • 1150 Views
  • 1 replies
  • 1 likes
  • Account
  • 1150 Views
  • 1 replies
  • 1 likes

Solved!! Change my name on Premium for Family

I thought I was inviting my sister to join the Premium for Family subscription I just purchased but the site was actually just asking for my name and address. How do I edit this?

  • Newbie
  • I thought I was inviting my sister to join the Premium for Family subscription I just purchased but the site was actually just asking for my name and address. How do I edit this?
  • amatovino
  • Casual Listener
  • 21099 Views
  • 50 replies
  • 8 likes
  • 21099 Views
  • 50 replies
  • 8 likes

no longer a student

PlanStudent PremiumCountryGermany My Question or IssueAs of 01.01.2019 I will be no longer a student, can I manually change my suscription to Premium? Or how does this work if my university status changes before my suscription runs out?

  • Casual Listener
  •   Plan Student Premium Country Germany     My Question or Issue As of 01.01.2019 I will be no longer a student, can I manually change my suscription to Premium? Or how does thi...
  • Jose_M
  • Spotify Star
  • 2009 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2009 Views
  • 3 replies
  • 1 likes

Solved!! Device Password

PlanPaidOperating SystemS+9 My Question or Issue Hi..I managed to send myself a device password, didn't mean to and now everytime I open my it keeps asking for this password. How do I cancel this?

  • Newbie
  • Plan Paid Operating System S+9   My Question or Issue  Hi..I managed to send myself a device password, didn't mean to and now everytime I open my it keeps asking for this password. ...
  • Loxer
  • Spotify Star
  • 1731 Views
  • 1 replies
  • 0 likes
  • Account
  • 1731 Views
  • 1 replies
  • 0 likes

Random skipping of songs

Device(iPhoneX, Macbook Pro) My Question or Issue Spotify has been randomly skipping me out of my playlists and defaulting to random tracks from "Indie Chill" or "chill as folk" Spotify albums. I dont know why it is happening, but I will select a son...

  • Casual Listener
  •     Device (iPhoneX, Macbook Pro)     My Question or Issue  Spotify has been randomly skipping me out of my playlists and defaulting to random tracks from "Indie ...
  • Billy-J
  • Spotify Star
  • 15313 Views
  • 3 replies
  • 0 likes
  • Account
  • 15313 Views
  • 3 replies
  • 0 likes

Como cambiar el pais de residencia

Acabo de adquirir una cuenta premium familiar desde Nueva Zelanda, donde voy a estar un par de semanas más, con una tarjeta emitida acá, pero en breve me vuelvo a mi país (Argentina) y quiero continuar pagando con la misma tarjeta porqueno tengo banc...

  • Newbie
  • Acabo de adquirir una cuenta premium familiar desde Nueva Zelanda, donde voy a estar un par de semanas más, con una tarjeta emitida acá, pero en breve me vuelvo a mi país (Argentina) y quiero continu...
  • Jose_M
  • Spotify Star
  • 2229 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 2229 Views
  • 1 replies
  • 1 likes

Superuser Contribution Username all alpha numeric characters

A few days ago, I signed up for the family premium plan and invited my daughter to connect. To accept the invite, you have to login to the web interface but when I checked her account name, it's all alpha numeric characters. I remember reading this c...

  • Casual Listener
  •   A few days ago, I signed up for the family premium plan and invited my daughter to connect.  To accept the invite, you have to login to the web interface but when I checked her account n...
  • Guido
  • Spotify Legend
  • 1620 Views
  • 1 replies
  • 0 likes
  • Account
  • 1620 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile name?

So it appears that you are not able to chance youre profile name and yet i find many topics about this so i am not the only one whom wants this? Create new account is bull! This feels like a moneygrab attempt,"hey lets charge double for the month you...

  • Regular
  • So it appears that you are not able to chance youre profile name and yet i find many topics about this so i am not the only one whom wants this?   Create new account is bull!   This fee...
  • Guido
  • Spotify Legend
  • 1660 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1660 Views
  • 1 replies
  • 0 likes

Can’t access account

My Question or Issuei opened my Spotify app this morning to listen to music and it’s asking me to log in... I’ve done that and it’s telling me my username/email or password are incorrect. I tried to reset the password, clicked on the link from the em...

  • Newbie
  •     My Question or Issue i opened my Spotify app this morning to listen to music and it’s asking me to log in... I’ve done that and it’s telling me my username/email or password are inco...
  • Loxer
  • Spotify Star
  • 1638 Views
  • 1 replies
  • 0 likes
  • Account
  • 1638 Views
  • 1 replies
  • 0 likes

Hacked

I believe that someone has hacked my spotify account and has been using it a lot. I noticed that my music would suddenly just play off by itself on my mac and it wasn't even the kind of music that i listen to. There is also a bunch of playlists that ...

  • Newbie
  •    I believe that someone has hacked my spotify account and has been using it a lot. I noticed that my music would suddenly just play off by itself on my mac and it wasn't even the kind of...
  • Loxer
  • Spotify Star
  • 1622 Views
  • 1 replies
  • 0 likes
  • Account
  • 1622 Views
  • 1 replies
  • 0 likes

Solved!! Disconnecting Facebook Woes

PlanFree/PremiumCountry UK DeviceAll My Question or Issue Hi, I clicked the option in settings to disconnect my facebook account which led to me not being able to log in. I've reset my password and logged in but I no longer have premium, it's like I ...

  • Visitor
  • Plan Free/Premium Country  UK   Device All   My Question or Issue   Hi,   I clicked the option in settings to disconnect my facebook account which led to me not b...
  • Jose_M
  • Spotify Star
  • 1581 Views
  • 6 replies
  • 2 likes
  • Account
  • 1581 Views
  • 6 replies
  • 2 likes

Profile picture not updating

My profile picture is linked to my Facebook. It updates everywhere except on all of the players. So web player and on my phone's app it is not updating. How do I fix this?

  • Newbie
  • My profile picture is linked to my Facebook. It updates everywhere except on all of the players. So web player and on my phone's app it is not updating. How do I fix this?
  • davidcola
  • Gig Goer
  • 4119 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4119 Views
  • 1 replies
  • 0 likes

Shows facebook activity even though I removed facebook.

Hi, spotify shows me friends activity even though I removed spotify from my facebook account. How is this possible?How do I make it stop, that I dont show my activitiy to my friends and that they do not see my activity anymore? Thank you!

  • Casual Listener
  • Hi,  spotify shows me friends activity even though I removed spotify from my facebook account.  How is this possible? How do I make it stop, that I dont show my activitiy to my...
  • Bittencourt
  • Spotify Star
  • 1239 Views
  • 3 replies
  • 0 likes
  • Account
  • 1239 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help me a solution :D

Hello,I get a lot of **bleep** emails.I'm really disagreeable.How can I prevent this?Please give me a solution Thanks!Quda

  • Newbie
  • Hello, I get a lot of **bleep** emails. I'm really disagreeable. How can I prevent this? Please give me a solution 🙂 Thanks! Quda      
  • Katerina
  • Spotify Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Account] Change Spotify Username or photo

Hello, when I created my spotify account they said that the mail (gmail) was already created. Since I was not sure that I had done this, I just reinitialized the password and I kept my account. Once in I see that i should have belonged to someone els...

  • Casual Listener
  • Hello, when I created my spotify account they said that the mail (gmail) was already created. Since I was not sure that I had done this, I just reinitialized the password and I kept my account. Once ...
  • Guido
  • Spotify Legend
  • 922 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 922 Views
  • 3 replies
  • 0 likes

Solved!! 5-6 ads in a row issue.

PlanFreeCountry U.S.A.DeviceiPhone 6Operating SystemiOS 11 My Question or Issue When using the Spotify iOS App, sometimes I will try to listen to a song and get bombarded with 5 or 6 ads in a row. I know I have a Free subscription, but I’m pretty sur...

  • Gig Goer
  • Plan Free Country  U.S.A. Device iPhone 6 Operating System iOS 11   My Question or Issue  When using the Spotify iOS App, sometimes I will try to listen to a song and get bom...
  • Billy-J
  • Spotify Star
  • 5829 Views
  • 1 replies
  • 0 likes
  • Free
  • 5829 Views
  • 1 replies
  • 0 likes

Superuser Contribution sign out everywhere not working

PremiumCountry CanadaDeviceGoogle PixelOperating SystemAndroid My Question or Issue The 'sign out everywhere' button isn't working, I just get an error message (I'm trying on PC). My account is being accessed by an unrecognized device, I need to sign...

  • Casual Listener
  •   Premium Country  Canada Device Google Pixel Operating System Android   My Question or Issue  The 'sign out everywhere' button isn't working, I just get an error messag...
  • Guido
  • Spotify Legend
  • 4972 Views
  • 6 replies
  • 2 likes
  • Account
    Security
  • 4972 Views
  • 6 replies
  • 2 likes

Superuser Contribution Problem with Facebook Connect

PlanPremiumCountry SpainDeviceComputerOperating SystemWindows 10 My Question or Issue I can't connect Facebook with Spotify, the button inside of configuration, doesn't work, I tried everything, but I do not know what's wrong with this.Thanks for you...

  • Casual Listener
  • Plan Premium Country  Spain Device Computer Operating System Windows 10   My Question or Issue  I can't connect Facebook with Spotify, the button inside of configuration, doe...
  • Guido
  • Spotify Legend
  • 822 Views
  • 3 replies
  • 0 likes
  • Account
  • 822 Views
  • 3 replies
  • 0 likes