Account log-in not working

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Account log-in not working

user-removed
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Hello, just recently I discovered that I couldn't log-in to my Spotify account. Yesterday everything was going well, until I was randomly logged out and any attempts to log-in after didn't work. I didn't try to change my password, and any attempts to recover it also didn't work. I couldn't receive any email from Spotify for password reset, nor can I log in on any device. I even made this account just to contact Spotify regarding this issue. I am on a premium plan and it's such a waste if I couldn't even log in to my own account. All troubleshooting attempts were made and none worked. Hoping for a quick and useful response. Thank you very much.

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Re: Account log-in not working

Rock Star 18
Rock Star 18

Hey there @user-removed,

thanks for reaching out !

 

Sorry to hear you're having an issue.

If you've already tried all steps provided on this help page, i'd recommend reaching out to support.

Please contact them using this "About Us" page so they can take a closer look at your account.

Note: Make sure to reply to any automated mail you recieve.

 

Hope this helps 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Solution!

Re: Account log-in not working

Rock Star 18
Rock Star 18

Hey there @user-removed,

thanks for reaching out !

 

Sorry to hear you're having an issue.

If you've already tried all steps provided on this help page, i'd recommend reaching out to support.

Please contact them using this "About Us" page so they can take a closer look at your account.

Note: Make sure to reply to any automated mail you recieve.

 

Hope this helps 😃

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Account log-in not working

user-removed
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This is a test--please ignore
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Re: Account log-in not working

Composer

This has been a known issue ever since. And it is all because of users' negligence

 

Well, all you need to is to contact @SpotifyCares on twitter. They can help you recover or regain access to your account if you can provide some documents.

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Re: Account log-in not working

user-removed
Not applicable

Got in touch with Spotify and they had to change the email linked to my account in order to reset my password. Thanks!

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