Wrong Password/No Email

[VictorFan]

I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any attempt to get the password reset through my email has not worked. I simply have not received the email.

I was kicked out multiple times over the past two days but was able to log right back in. No such luck now.

Any thoughts here?

[Luan]

Hey, @VictorFan 

Welcome to Spotify Community and thanks for reaching out! 

First of all, please take a look at this article below and follow the steps presented there to see if it works:

• Problems logging in

Let me know if you could solve your issue or if you need more help on it.

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

[VictorFan]

Unfortunately this hasn't helped. I haven't received an email and I do not have a facebook account to log in with.

[Luan]

Hey again!

That's awful... But now I suggest that you be in touch with the Customer Support to get more info about what you need to do in this case.

Let me know if you could solve your issue!

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

[VictorFan]

I submitted a request through there. Any idea on how quickly I should get a response? I got what seems to be an automated response essentially sending me back here to figure it out myself.

[Luan]

Hey, just follow these steps below:

1. Go to the Customer Support page here.
2. Select the option "Logging In".
3. And then, select "I can't log in".
4. Tap "I still need help" button.

They can probably give you an answer through email within 24 hours or less.

Best Regards,
hezorg

[Katerina]

Hey there @VictorFan,

Thanks for posting here in the Community regarding this!

You mention you've received an automated response only. If you're having troubles seeing another email reply so far, we'd recommend replying to that automated email you're seeing to shake things up.

Let us know how you get on! We'll be happy to lend a hand.

Have a lovely day 🙂