Zip code invalid

[winpo11]

Hello,

i have been using Spotify for few months now, and was using always the same linked credit card to pay my premium, but I forgot that the credit card I was using to Spotify didn't work anymore. So the last payment failed.

Now I'm trying to link my new credit card to my Spotify but I get  Enter a valid zip code error.

I have emailed Spotify about it and none of the solutions worked.

Here everything I tried:

Using paypal

Trying with/without capital letters/space

Using my office zip code

Making sure I was on the Canadien page(I'm form Canada)

Trying to change my zip code in edit my profile and I got the same mistake

Trying on an new account

I'm pretty desparate...

Really hoping someone can help me 

Thank you 🙂

ps sorry for bad english I'm french

[MattSuda]

Sorry for the trouble! There have been multiple reports of this problem recently.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[winpo11]

Like I said in the original post, I already did and those are the solutions they gave me, but they are running out of solutions...I guess I'm gonna start to use back google music, because Spotify Free is really bad on phone. I hope they gonna fix this soon.


And thanks for fast replying

[MattSuda]

Do you have a case number from support? (8 digit number)

I can forward this information on and someone will get back to you by Monday.

[winpo11]

# 02535703

Thank you 🙂

[MattSuda]

Thanks! I'll pass it on and hopefully you'll get a reply by Monday.