account hacked, can't change password or email

[jackmass12]

my account has been hacked.  I believe I originally and continue to sign in via facebook.  the culprit changed my password and email on my spotify account.  so i can still log in via facebook, but whoever gained access to my account can override me and play whatever music they want and it comes out of my computer.  I have messaged Spotify numerous times, but they say they will contact me at the email address on my account, which is not mine because somebody co-opted my account.  

If anybody has advice, please advise.  The fact that a company this large with this many users does not have a direct way to contact technical support is beyond me.  

Thank you

[IFlyEm]

I have the same issue. Very frustrating.

[dmohrman]

Same problem!!!

[MaryS]

Hi IFlyEm,

Sorry to learn this has happened to you. Please contact our team here. We'll investigate this backstage. 

Hey dmohrman, I've replied to your message. Please check your inbox. Thank you!

[rbussieres]

Same is happening to me and I can't even log in my spotifiy anymore!! please help!

rachellebussieres@gmail.com

[dmohr78]

Sorry this happened to you, it really does suck.  If you click the link for help above Mary posted they can likely help you.  Its been quite a while so I dont recall specifics of what we had to do but they were able to get it sorted for me thankfully.  It ultimately was caused by me having my spotify account linked with Facebook.  My Facebook account was compromised and thats how they got to my spotify account