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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75555 Views

26 replies

0 likes

  • 75555 Views
  • 26 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

92965 Views

9 replies

2 likes

Account
Login
  • 92965 Views
  • 9 replies
  • 2 likes

Account Hacked

My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address password that are now associated with this account are not mine. The credit card showing however is mi...

Newbie

My account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address password that are now associated with this account ...

275 Views

0 replies

0 likes

Account
Security
  • 275 Views
  • 0 replies
  • 0 likes

I cant use my premium

I bought premium for students yesterday and sheerID approved my application. They sent me a mail saying your application is approved please hit the button and for finishing your membership. When I pressed it It got transfered me into a spotify page b...

Newbie

I bought premium for students yesterday and sheerID approved my application. They sent me a mail saying your application is approved please hit the button and for finishing your membership. When I pr...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Email on Facebook is not the same as on Spotify?

I created my spotify account years ago from Facebook. It still shows a VERY old email account (that is closed and I can NO LONGER ACCESS!) even though I've updated my new email in Facebook and it has been updated for months. Is there anyway to close ...

Newbie

I created my spotify account years ago from Facebook. It still shows a VERY old email account (that is closed and I can NO LONGER ACCESS!) even though I've updated my new email in Facebook and it has...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Account hacked!

Hi! Could you please help me with a problem I've got? Some month ago the password on my account changed and logged me out from all devices. I managed to log into Spotify via Facebook to change password but I cannot since the Email I am using on this ...

Casual Listener

Hi! Could you please help me with a problem I've got? Some month ago the password on my account changed and logged me out from all devices. I managed to log into Spotify via Facebook to change passwo...

Maxim

Spotify Star

367 Views

3 replies

0 likes

Security
  • 367 Views
  • 3 replies
  • 0 likes

Turned my app option offline

How do I get back online with spotify app ?. Keeps telling me to switch it back online on my spotty profile. Really frustrated

Newbie

How do I get back online with spotify app ?. Keeps telling me to switch it back online on my spotty profile. Really frustrated

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Problemi pagamento

Io avrei un problema piuttosto urgente, mi sono accorto solo dopo due mesi che sono passato dall’account premium standard a quello per studenti, che ogni mese mi fa pagare 4,99€ per quello studenti piu’ 9,99€ che non mi spiego, mi potreste aiutare pe...

Newbie

Io avrei un problema piuttosto urgente, mi sono accorto solo dopo due mesi che sono passato dall’account premium standard a quello per studenti, che ogni mese mi fa pagare 4,99€ per quello studenti p...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

"You are currently set to offline"

Hi all, I am traveling internationally for a few weeks currently at my destination, I have downloaded thousands of songs for the trip, somehow Spotify has logged me out and I cannot log back in as I receive "You are currently set to offline" - is the...

Casual Listener

Hi all, I am traveling internationally for a few weeks currently at my destination, I have downloaded thousands of songs for the trip, somehow Spotify has logged me out and I cannot log back in as I ...

Tom

Community Legend

3228 Views

8 replies

0 likes

Account
Premium
  • 3228 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can not login abroad, what can I do?

It shows I can only use 14 days abroad. What can I do next? Thanks!

Newbie

It shows I can only use 14 days abroad. What can I do next? Thanks!

SergioDavid

Roadie

326 Views

1 replies

0 likes

Account
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant log in

hello spotify i have my premium account locked to my facebook but if i want to login it says it dont have connection with facebook and error 1003 how is this possible greetingdennis sarton

Newbie

hello spotify i have my premium account locked to my facebook but if i want to login it says it dont have connection with facebook and error 1003 how is this possible greeting dennis sarton

SergioDavid

Roadie

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

No members in my family

When I look i my settings i can see no members of my family. I no i have 4 members and i whant to edit the list. ?? Regards Stig

Newbie

When I look i my settings i can see no members of my family. I no i have 4 members and i whant to edit the list.  ??   Regards Stig  

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

acount pay date

how to change when spotify takes the money out of my account I need it taken out on the first

Newbie

how to change when spotify takes the money out of my account I need it taken out on the first

218 Views

0 replies

1 likes

  • 218 Views
  • 0 replies
  • 1 likes

Song uploaded to Spotify is under the wrong artist

My band has uploaded our first single to spotify but for some reason it has been listed under the wrong band with the same name. Would it be possible for a new artist page to be created with our song on it so we are not easily confused. I've noticed ...

Newbie

My band has uploaded our first single to spotify but for some reason it has been listed under the wrong band with the same name. Would it be possible for a new artist page to be created with our song...

Worship

Casual Listener

820 Views

3 replies

0 likes

  • 820 Views
  • 3 replies
  • 0 likes

Charged for premium

Hi, I was just charged for premium when I should have been charged the student rate as I have been a full-time student for the past few years. I am trying to determine why this changed as I have been charged $5.40 on Nov 3. Then this month I was char...

Casual Listener

Hi, I was just charged for premium when I should have been charged the student rate as I have been a full-time student for the past few years. I am trying to determine why this changed as I have...

hellrazoromega

Casual Listener

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Can't log in in foreign country

I am in South Korea and got logged out of my account after two weeks of being here, when I try to log in I keep getting a message saying that Ican only use Spotify for 14 days if I am out of my country. What can I do?

Newbie

I am in South Korea and got logged out of my account after two weeks of being here, when I try to log in I keep getting a message saying that I can only use Spotify for 14 days if I am out of my cou...

jmonty777

Newbie

333 Views

1 replies

0 likes

Login
  • 333 Views
  • 1 replies
  • 0 likes

No puedo pagar premium con PAYPAL

Llevo dos semanas intentando hacer pago por medio de paypal para adquirir spotify premiun

Newbie

Llevo dos semanas intentando hacer pago por medio de paypal para adquirir spotify premiun 

782 Views

0 replies

1 likes

Premium
  • 782 Views
  • 0 replies
  • 1 likes

Solved!! Wrong artists' page

Hello, My music I uploaded via Distrokid is showing on another artists' page.I can even see all his stats related to his songs. I already started a separation request some time ago but this problem is still ongoing. can you please help me out? thanks...

Casual Listener

Hello,    My music I uploaded via Distrokid is showing on another artists' page. I can even see all his stats related to his songs.   I already started a separation request some t...

Maxim

Spotify Star

751 Views

3 replies

0 likes

Account
  • 751 Views
  • 3 replies
  • 0 likes

Pay once listen all year

Hi guys I just changed my subscription from monthly to pay once listen all year option. But I just realised that I already for December I paid the monthly already how des this goes will I get a refund of the yearly option will start from next year Ja...

Newbie

Hi guys I just changed my subscription from monthly to pay once listen all year option. But I just realised that I already for December I paid the monthly already how des this goes will I get a refun...

704 Views

0 replies

0 likes

  • 704 Views
  • 0 replies
  • 0 likes

Premium to Family

Hello I have been wodering what happens when you upgrade premuim account to family member account. Is he/she still get charged for the premium account or spotify automatically cancel the subscription ? And also what will happen if that person is no l...

Newbie

Hello I have been wodering what happens when you upgrade premuim account to family member account. Is he/she still get charged for the premium account or spotify automatically cancel the subscri...

199 Views

0 replies

0 likes

Account
  • 199 Views
  • 0 replies
  • 0 likes