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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156300 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156300 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10606 Views
  • 3 replies
  • 10 likes
  • Security
  • 10606 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506663 Views
  • 985 replies
  • 112 likes
  • Account
  • 506663 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124456 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124456 Views
  • 74 replies
  • 12 likes

CANCELLED my subscription months ago, still getting CHARGED for premium.

Can somebody please help me with this?I've searched all over this website and can not find a support email or phone number. I cancelled my subscription to spotify months ago and just realized I'm still being charged for premium membership.I know for ...

  • Newbie
  • Can somebody please help me with this? I've searched all over this website and can not find a support email or phone number.   I cancelled my subscription to spotify months ago and just reali...
  • Pippy
  • Newbie
  • 341 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 341 Views
  • 2 replies
  • 0 likes

Charged twice per month for one account or?!

I am getting charged twice per month but only have one premium account. I have NO idea what account else they are charging me for?!

  • Casual Listener
  • I am getting charged twice per month but only have one premium account. I have NO idea what account else they are charging me for?!
  • Gjoggen
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Account hacked and password resset

hey I really need your help, today I was listening from my computer, and it was ok but suddenly my music was interrupted by someone else using an iphone cause that's what spotify showed to me. Now when I try to access to my account, it says my passwo...

  • Casual Listener
  • hey I really need your help, today I was listening from my computer, and it was ok but suddenly my music was interrupted by someone else using an iphone cause that's what spotify showed to me. Now wh...
  • IguanaSetup
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 345 Views
  • 3 replies
  • 0 likes

failed purchasing premium, but my balance decreased

so today i'm going to purchase premium membership, that got promo 3 month only Rp.50.000,- ( indonesian currency ) i've using my phone carrier provider XL indonesia and i click purchase but the system said failed something went wrong etc and i tired ...

  • Newbie
  • so today i'm going to purchase premium membership, that got promo 3 month only Rp.50.000,- ( indonesian currency ) i've using my phone carrier provider XL indonesia and i click purchase but the syste...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cancelar mi cuenta para entrar a plan familiar

Hola!Yo tengo una cuenta Spotify. Pero ahora quiero pertener a una cuenta familiar. Tengo mi código, pero no puedo cancelar mi cuenta para poder empezar con la otra.Cómo lo puedo hacer??

  • Visitor
  • Hola! Yo tengo una cuenta Spotify.  Pero ahora quiero pertener a una cuenta familiar.  Tengo mi código, pero no puedo cancelar mi cuenta para poder empezar con la otra. Cómo lo puedo hace...
  • Jim04
  • Newbie
  • 772 Views
  • 2 replies
  • 1 likes
  • 772 Views
  • 2 replies
  • 1 likes

something went wrong

please help me, i was invited to family premium, but always something went wrong.

  • Newbie
  • please help me, i was invited to family premium, but always something went wrong.   
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Accidentally signed up for free 7 day trial

I accidentally signed up for free 7 day trial when all I wanted to do was see the cost of premium per month. What do I need to do to get that taken off? I just want to keep free version!! HELP!!

  • Newbie
  • I accidentally signed up for free 7 day trial when all I wanted to do was see the cost of premium per month. What do I need to do to get that taken off?  I just want to keep free version!! &nb...
  • myu8
  • Casual Listener
  • 1928 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1928 Views
  • 4 replies
  • 0 likes

Solved!! Spotify nao consegue reconhecer que familiar mora no mesmo endereco

Boa noite,Tinha o plano familiar, por quase 2 meses funcionou perfeitamente,porem na ultima semana recebi um email dizendo que os membros do meu plano seriam desconectados, por algum erro do spotify ai.entao foram removidos do meu plano!!!!Eles moram...

  • Newbie
  • Boa noite, Tinha o plano familiar, por quase 2 meses funcionou perfeitamente, porem na ultima semana recebi um email dizendo que os membros do meu plano seriam desconectados, por algum erro do spot...
  • Bittencourt
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Cobro doble

Que tal!El día de hoy al pagar mi suscripción me realizó un cargo doble, envío captura de pantalla para que se me pueda dar una solución, gracias.

  • Newbie
  • Que tal! El día de hoy al pagar mi suscripción me realizó un cargo doble, envío captura de pantalla para que se me pueda dar una solución, gracias.
  • BrendaDa
  • Newbie
  • 566 Views
  • 3 replies
  • 1 likes
  • Account
  • 566 Views
  • 3 replies
  • 1 likes

Multiple users at different addresses

Hi there We are wanting to set up a Spotify for Families account for our two offices. However, our two offices are in different towns...does anyone know if this will work, or whether we will need to set up each branch as a standalone separate account...

  • Newbie
  • Hi there   We are wanting to set up a Spotify for Families account for our two offices. However, our two offices are in different towns...does anyone know if this will work, or whether we will...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Solved!! No puedo encontrar playlist de mis amigos

En el buscador de spotify, al buscar playlist de mis amigos públicas, no me aparecen.Alguna solución?

  • Regular
  • En el buscador de spotify, al buscar playlist de mis amigos públicas, no me aparecen. Alguna solución?
  • Tommychurro
  • Newbie
  • 52729 Views
  • 12 replies
  • 2 likes
  • Account
  • 52729 Views
  • 12 replies
  • 2 likes

Resetting password HELP

Please help me, made my account a long time ago and used an email no longer in use so I can use the reset password feature, account is linked to my card and I can't even cancel it if I need to. Would be really nice to be able to talk to someone on th...

  • Visitor
  • Please help me, made my account a long time ago and used an email no longer in use so I can use the reset password feature, account is linked to my card and I can't even cancel it if I need to. Would...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Spotify student and accessing hulu account

I have had a student premium account for a while, and I want to be able to log in to Hulu because that is now part of the plan. However, when I log in on Hulu it says that my username and password is wrong, but it is the same as my Spotify and Facebo...

  • Newbie
  • I have had a student premium account for a while, and I want to be able to log in to Hulu because that is now part of the plan. However, when I log in on Hulu it says that my username and password is...
  • 770 Views
  • 0 replies
  • 5 likes
  • 770 Views
  • 0 replies
  • 5 likes

Spotify on my computer

I am having difficulty playing my account on my computer. I don't have a sign in.... I use Facebook on my mobile app but when I try to do the same on my computer, Spotify connects to my husbands Facebook. Please help me either make a sign up account ...

  • Newbie
  • I am having difficulty playing my account on my computer. I don't have a sign in.... I use Facebook on my mobile app but when I try to do the same on my computer, Spotify connects to my husbands Face...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Set to offline?

When I log on its saying "please go online to connect to Spotify. You are currently set to offline" so u went on the website etc logged in and still won't let me on!!

  • Newbie
  • When I log on its saying "please go online to connect to Spotify. You are currently set to offline" so u went on the website etc logged in and still won't let me on!! 
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Premium

Je suis abonne a Premium sur mon ipod mais quand je me branche sur le PC avec le meme compte, on me dit que je ne peux telecharger car je ne suis pas abonne Premium.

  • Newbie
  • Je suis abonne a Premium sur mon ipod mais quand je me branche sur le PC avec le meme compte, on me dit que je ne peux telecharger car je ne suis pas abonne Premium.
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Account problem

I forgot the mail I used for my spotify premium and now i can't log in because I used the SAME username for two accounts and it always open me the other account how do I fix this

  • Visitor
  • I forgot the mail I used for my spotify premium and now i can't log in because I used the SAME username for two accounts and it always open me the other account how do I fix this
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
  • 162 Views
  • 0 replies
  • 0 likes

Premium account problem

I am using premium account for more than 1 year. This month as usual the premium subscription fee was charged from my debit card on 17 November. I can share the bak receipt. However more than 1 week ago(it could be more, i realized 10 days ago) my ac...

  • Newbie
  • I am using premium account for more than 1 year. This month as usual the premium subscription fee was charged from my debit card on 17 November. I can share the bak receipt. However more than 1 week ...
  • 187 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 187 Views
  • 0 replies
  • 0 likes

Solved!! Moving to Israel

I'm a premium spotify subscriber and will be moving to Israel. Will I be able to use my account there? I'm confused because spotify is only offered in a number of countries and Israel is not listed. However, I'm also allowed to listen to my music in ...

  • Visitor
  • I'm a premium spotify subscriber and will be moving to Israel. Will I be able to use my account there?   I'm confused because spotify is only offered in a number of countries and Israel is n...
  • user-removed
  • Not applicable
  • 29361 Views
  • 4 replies
  • 0 likes
  • 29361 Views
  • 4 replies
  • 0 likes