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Solved!! Can't log in - it says no account is linked with the given email

I'm trying to log in to an account for my daughter who was previously signed on via the family plan. Her iPhone was restored and therefore needs to start from scratch. I have tried to log in using her email but it says that email is not linked to an ...

Visitor

user-removed

Not applicable

7082 Views

5 replies

0 likes

Account
Login
  • 7082 Views
  • 5 replies
  • 0 likes

Where can I see all devices I'm currently logged in on?

Hey folks, While there is no page that will show you a list of all your logged in devices, you'll see an in-app notification when your account is being used somewhere else. We also send emails about new logins to help keep your account safe. If you s...

Moderator

29843 Views

0 replies

4 likes

Account
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  • 0 replies
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Spotify says I'm abroad; Empty playlists; "Something went wrong" error; Red banner "Update required"

Plan Free Country Philippines Device Poco f6 Operating System Android 14 Issue I got forced logged out and I can't sign in because of the 14 days abroad thing even though Im NOT in abroad and I did not even travel I already updated my location many t...

Casual Listener

derby2

Visitor

54193 Views

79 replies

9 likes

Account
Free
Login
  • 54193 Views
  • 79 replies
  • 9 likes

Solved!! My account got hacked

My account was hacked around a day ago, I hadn’t noticed this since I wasn’t using the app too much today. When I logged in recently I had came across many playlists, artists and albums which I had never listened or known of in my life to be in my re...

Visitor

jamszone

Visitor

56131 Views

9 replies

2 likes

  • 56131 Views
  • 9 replies
  • 2 likes

NON TROVO PIU IL MIO ACCOUNT

Salve a tutti, ho un problema nell'accesso del mio spotify:Sto pagando da mesi la versione premium ma non trovo piu il mio account!ho provato con tutte le mail che ho ma niente, l'account dove ho premium non si trova! C e un modo per risalire al mio ...

Newbie

Salve a tutti, ho un problema nell'accesso del mio spotify: Sto pagando da mesi la versione premium ma non trovo piu il mio account! ho provato con tutte le mail che ho ma niente, l'account dove ho...

685 Views

0 replies

0 likes

Account
  • 685 Views
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Family account

Hello, I made a mistake. I would like to start a premium account at 0,99 per monh during 3 months but I've created a family account hoping that the offer of 0,99 should be apply. It's not the case. Is it possible to delete this account or transfer it...

Newbie

Hello,   I made a mistake. I would like to start a premium account at 0,99 per monh during 3 months but I've created a family account hoping that the offer of 0,99 should be apply.   It...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
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Help

I need help with my accounts I can't get in to my old account which I paid for so I had to make an new account can I get someone to help my recover my music from the old account to the new account

Newbie

I need help with my accounts I can't get in to my old account which I paid for so I had to make an new account can I get someone to help my recover my music from the old account to the new account

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
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Confirmation

I received the invitation to join my premium family account and when I put my information(name,street number,cep) says something went wrong!! But I’m pretty sure that all the informations are correct!

Newbie

I received the invitation to join my premium family account and when I put my information(name,street number,cep) says something went wrong!! But I’m pretty sure that all the informations are correct!

261 Views

0 replies

0 likes

  • 261 Views
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Spotify CD quality

does anyone know when the hi fi version will come out? Thanks!

Newbie

does anyone know when the hi fi version will come out? Thanks!

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
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removing my account from unknown PSN

Not sure if this has been asked but could not find an article on it. Every time I try to link my account to my psn it says my account has already been associated to a playstation network account. I have no idea who's account it is associated too as I...

Newbie

Not sure if this has been asked but could not find an article on it. Every time I try to link my account to my psn it says my account has already been associated to a playstation network account. I h...

421 Views

0 replies

1 likes

  • 421 Views
  • 0 replies
  • 1 likes

still waiting my artist account

I have waited over a month to get my artist account acces but, spotify wont reply to any of my emails and im really in a need for my account to update it. What is going on?!!!

Newbie

I have waited over a month to get my artist account acces but, spotify wont reply to any of my emails and im really in a need for my account to update it. What is going on?!!!

212 Views

0 replies

0 likes

Account
Other
  • 212 Views
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Payed for premium but still only free account

So I payed for December for a premium account but it still says I have a free account and I’m not able to get in contact with Spotify. Is thee any way someone here could fix this? Or am I able to get my money back if it still won’t work the next days...

Regular

So I payed for December for a premium account but it still says I have a free account and I’m not able to get in contact with Spotify. Is thee any way someone here could fix this? Or am I able to get...

Luke

Community Legend

801 Views

7 replies

0 likes

Premium
  • 801 Views
  • 7 replies
  • 0 likes

I need help either logging in to or deleting an account.

So here is what happened, yesterday I created an account with the wrong email on accident. I sign up for 3 months for 99 cents. All is well until this morning i am logged out and i cant log back in. None of my info works. I try to do the "I forgot my...

Newbie

So here is what happened, yesterday I created an account with the wrong email on accident. I sign up for 3 months for 99 cents. All is well until this morning i am logged out and i cant log back in. ...

247 Views

0 replies

0 likes

Account
Login
Subscription
  • 247 Views
  • 0 replies
  • 0 likes

Can't remove a previous family member https://www.spotify.com/us/family/not-found/

I am trying to remove a family member from my account and I keep getting the error message 404 saying the family/not-found. That person continues to show up on my family plan. Anyone have a suggestion or answer?

Newbie

I am trying to remove a family member from my account and I keep getting the error message 404 saying the family/not-found.  That person continues to show up on my family plan.  Anyone have...

310 Views

0 replies

0 likes

Premium
  • 310 Views
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  • 0 likes

Odeme yaptim ama hala premium degilim

0.99 TLye 3 ay premium kampanyasi icin iki kez odeme yaptim ama uyeligim hala aktif olmadi

Newbie

0.99 TLye 3 ay premium kampanyasi icin iki kez odeme yaptim ama uyeligim hala aktif olmadi

415 Views

0 replies

3 likes

  • 415 Views
  • 0 replies
  • 3 likes

LET ME DELETE MY ACCOUNT

Don't like having apotify account anymore, I haven't receive the email to cancel thay will cancel my account.

Visitor

Don't like having apotify account anymore, I haven't receive the email to cancel thay will cancel my account.

264 Views

0 replies

0 likes

  • 264 Views
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All of my playlists are gone!

I went into my spotify and noticed all of my playlists are gone and I never deleted them. Is there any way to retrive them back? Please help

Casual Listener

I went into my spotify and noticed all of my playlists are gone and I never deleted them. Is there any way to retrive them back? Please help

270 Views

0 replies

0 likes

Account
  • 270 Views
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  • 0 likes

Family account member with non working email address

My wife just replaced her iphone. The new phone is requiring her to reenter her login information for spotify. She was a member on my family plan. The email address that we used at the time to create the additional account is no longer available. Is ...

Newbie

My wife just replaced her iphone.  The new phone is requiring her to reenter her login information for spotify.  She was a member on my family plan.  The email address that we used at ...

330 Views

0 replies

0 likes

Account
  • 330 Views
  • 0 replies
  • 0 likes

Won’t let me close account

I have monthly Premium subscription with Spotify and have checked how to Close this. Despite the instructions saying to click on the subscription icon on my account to cancel it, nothing happens when I click on it. So I essentially can’t cancel my su...

Newbie

I have monthly Premium subscription with Spotify and have checked how to Close this. Despite the instructions saying to click on the subscription icon on my account to cancel it, nothing happens when...

329 Views

0 replies

1 likes

  • 329 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Student + Hulu account stuck in pending

Hello,I would LOVE to watch Family Matters on Hulu this evening, like I have been for the last few weeks, but I can no longer sign in. My Hulu account is not recognized and I was acutally charged $9.99 last month instead of $4.99 for Student + Hulu. ...

Casual Listener

Hello, I would LOVE to watch Family Matters on Hulu this evening, like I have been for the last few weeks, but I can no longer sign in. My Hulu account is not recognized and I was acutally charged $...

whitleykeifer

Casual Listener

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
  • 0 likes

Can't link my FB account to Spotify account.

I'm unable to link my fb account: https://www.facebook.com/henri.marek.guran To my Spotify account (emgi2) (skemgi2@gmail.com) The error is on image and there is problem, the FB account was never linked to any Spotify account...

Visitor

I'm unable to link my fb account:  https://www.facebook.com/henri.marek.guran   To my Spotify account (emgi2) (skemgi2@gmail.com)   The error is on image and there is problem, the...

367 Views

0 replies

0 likes

Account
Other
  • 367 Views
  • 0 replies
  • 0 likes

I deleted facebook but it is still attached to my account.

When facebook is attached i can only make the email changes etc. in facebook. So now i cant change my email because i deleted my facebook. help please, thank you.

Newbie

When facebook is attached i can only make the email changes etc. in facebook. So now i cant change my email because i deleted my facebook. help please, thank you.

327 Views

0 replies

0 likes

  • 327 Views
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  • 0 likes