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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76423 Views

28 replies

0 likes

  • 76423 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94248 Views

9 replies

2 likes

Account
Login
  • 94248 Views
  • 9 replies
  • 2 likes

Solved!! I moved to another country and I can't cancel my account

I moved from Brazil to Portugal. I can't reach my Brazilian account to cancel the registration (which I am still paying) and I can't use it here either.

Newbie

I moved from Brazil to Portugal. I can't reach my Brazilian account to cancel the registration (which I am still paying) and I can't use it here either.  

Bittencourt

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

yanlış e-posta

Spotify hesabıma mobil uygulamadan girerken "asli_kamali_2010@hotmail.com" e-postamı kullanarak giriyorum. Fakat hesap görünümünde "aslimamali.9924@gmail.com" e-postası görünüyor ve bu geçerli bir e-poste değil. Bunu değiştirmek için mobilden girdiği...

Newbie

Spotify hesabıma mobil uygulamadan girerken "asli_kamali_2010@hotmail.com" e-postamı kullanarak giriyorum. Fakat hesap görünümünde "aslimamali.9924@gmail.com" e-postası görünüyor ve bu geçerli bir e-...

thetalhacu

Casual Listener

1099 Views

1 replies

0 likes

  • 1099 Views
  • 1 replies
  • 0 likes

Impossible de se connecter à l'étranger même après avoir changer le pays dans mon profil

Bonjour,Utilisatrice de spotify depuis quelques mois en métropole avec un immense plaisir, je n'arrive plus à me connecter sur mon compte depuis 3 jours.Je suis actuellement à Panama et j'ai utilisé spotify avec succès pendant plusieurs semaines. mai...

Newbie

Bonjour, Utilisatrice de spotify depuis quelques mois en métropole avec un immense plaisir, je n'arrive plus à me connecter sur mon compte depuis 3 jours. Je suis actuellement à Panama et j'ai util...

leahv01

Newbie

2214 Views

4 replies

0 likes

  • 2214 Views
  • 4 replies
  • 0 likes

Esqueci meu usuario / e-mail do spotyfi e ja tentei de tudo, porem nao lembro!

Criei um novo no spotify, com a finalidade de usar o 1 mes gratis, porem acabei esquecendo o mesmo, quando vencer o mes gratis, como irei fazer para cancelar?

Newbie

Criei um novo no spotify, com a finalidade de usar o 1 mes gratis, porem acabei esquecendo o mesmo, quando vencer o mes gratis, como irei fazer para cancelar?

Bittencourt

Spotify Star

14213 Views

1 replies

0 likes

  • 14213 Views
  • 1 replies
  • 0 likes

Account messed up!

Hi guys, so Spotify has changed my username from Esme to a random selection of numbers, I can no longer login with my assigned email address and it cancelled my subscription, then sent me here when I asked for help?? So confused/annoyed! Any help? Re...

Newbie

Hi guys, so Spotify has changed my username from Esme to a random selection of numbers, I can no longer login with my assigned email address and it cancelled my subscription, then sent me here when I...

jsannn

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Unrequested upgrade to Spotify Family and lost music

On Nov 21st I suddenly got an email: "Welkom bij Premium for Family" without me having requested an upgrade. The next day I downgraded back to Premium and it seems I won't be charged for the Family subscription (as far as I can tell currently). Howev...

Casual Listener

On Nov 21st I suddenly got an email: "Welkom bij Premium for Family" without me having requested an upgrade. The next day I downgraded back to Premium and it seems I won't be charged for the Family s...

cvanweelden

Casual Listener

463 Views

1 replies

0 likes

Account
  • 463 Views
  • 1 replies
  • 0 likes

Premium Paused - Your last payment didn't work

I am a paying customer for some time now, I suddenly the payment didn't work.I tried to reenter card numbers, but did not work.Date OK, cardnumber OK and there is money on tha card.Im throwing a party tomorow and do not know what to do.Piratebay work...

Regular

I am a paying customer for some time now, I suddenly the payment didn't work. I tried to reenter card numbers, but did not work. Date OK, cardnumber OK and there is money on tha card. Im throwing ...

mervsss

Newbie

5653 Views

8 replies

1 likes

Premium
  • 5653 Views
  • 8 replies
  • 1 likes

Spotify in a coutry where spotify not is availible

I am on may way on a long vacation in Thailand and Vietnam. Will i be able to use spotify in those countrys? As I understand that Vietnam not offers spotify.

Newbie

I am on may way on a long vacation in Thailand and Vietnam. Will i be able to use spotify in those countrys? As I understand that Vietnam not offers spotify.

IguanaSetup

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Danish student account

Hi. I changed my subscription to the student option, but I was still charged 99kr. (the danish fee for standard premium). I was already approved a month ago, so I don't know why am I charged the standard fee instead of the student fee of 49kr.?Best r...

Newbie

Hi. I changed my subscription to the student option, but I was still charged 99kr. (the danish fee for standard premium). I was already approved a month ago, so I don't know why am I charged the stan...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Spotify for Albanian community?!!

Well the title is pretty self-explenatory...Why isn't Spotify available for Albanian people?There is no need for you to translate the app in our languge or to upload Albanian songs to Spotify we merly ask you to enable the app for the Albanian Commun...

Newbie

Well the title is pretty self-explenatory...Why isn't Spotify available for Albanian people? There is no need for you to translate the app in our languge or to upload Albanian songs to Spotify we me...

Maxim

Spotify Star

2414 Views

3 replies

2 likes

Account
Free
Login
Subscription
Unlimited
  • 2414 Views
  • 3 replies
  • 2 likes

Forcefully logged out, can't log into account?

I have a family plan account and found that, today, I was forcefully logged out of my account and cannot log back in. I've attempted to send a password reset to my email, but it never arrived. Is this a common problem? Should I be worried my account ...

Newbie

I have a family plan account and found that, today, I was forcefully logged out of my account and cannot log back in. I've attempted to send a password reset to my email, but it never arrived. Is thi...

360 Views

0 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 360 Views
  • 0 replies
  • 0 likes

Superuser Contribution No me llegan los correos

Según parece tengo que confirmar mi recidencia para el plan familiar, pero no puedo confirmarla porque no me ha llegado el correo, a otros familiares si les llegó y tengo entendido que si no lo confirmo en un determinado tiempo me sacan del plan fami...

Casual Listener

Según parece tengo que confirmar mi recidencia para el plan familiar, pero no puedo confirmarla porque no me ha llegado el correo, a otros familiares si les llegó y tengo entendido que si no lo confi...

garfiasferd3

Newbie

7492 Views

2 replies

0 likes

Account
Premium
Subscription
  • 7492 Views
  • 2 replies
  • 0 likes

Deleted my facebook, now I can't access my spotify

I deleted my facebook a few months back, and my spotify was still working, but had a very long code as the username instead. Today, I noticed that the spotify app was taking up almost 6 gigs of space on my phone, and I deleted the cache, which signed...

Casual Listener

I deleted my facebook a few months back,  and my spotify was still working,  but had a very long code as the username instead. Today, I noticed that the spotify app was taking up almost 6 g...

Mariekeliebe

Casual Listener

618 Views

2 replies

0 likes

  • 618 Views
  • 2 replies
  • 0 likes

Change username

Hello. Not sure where to go for help excatly. Everything is so confusing and all over the place. But I would like to update my username immedietly. I dont have a facebook account, I only use my spotify through my email. My name on my profile is shela...

Newbie

Hello. Not sure where to go for help excatly. Everything is so confusing and all over the place. But I would like to update my username immedietly. I dont have a facebook account, I only use my spoti...

sarahsperos

Newbie

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Pago premium con oferta de 3 meses

No puedo pagar porque me dice que la tarjeta o mi banco están teniendo inconvenientes, lo cual he verificado y no hay problema, en Banamex me dicen que spotify recibe el pago y lo regresan. ¿De qué forma puede solucionarse esto?Desgraciadamente no ex...

Casual Listener

No puedo pagar porque me dice que la tarjeta o mi banco están teniendo inconvenientes, lo cual he verificado y no hay problema, en Banamex me dicen que spotify recibe el pago y lo regresan. ¿De qué f...

osornios

Spotify Star

1757 Views

4 replies

0 likes

Premium
  • 1757 Views
  • 4 replies
  • 0 likes

Cuotas tarjeta de crédito

Pago mi suscripción a premium familia con tarjeta de crédito pero me la difiere automáticamente a 12 cuotas, cómo cambio ésta configuración?

Newbie

Pago mi suscripción a premium familia con tarjeta de crédito pero me la difiere automáticamente a 12 cuotas, cómo cambio ésta configuración?

Die-go21

Casual Listener

2696 Views

4 replies

2 likes

  • 2696 Views
  • 4 replies
  • 2 likes

Can‘t log in

Hello, I lost my phone and when I downloaded Spotify on my new phone, I realised that I forgot my E-Mail Adress/Username and password and cant get into my account but still I am paying 9.99€ every month !! I am begging you to help me ASAP

Newbie

Hello, I lost my phone and when I downloaded Spotify on my new phone, I realised that I forgot my E-Mail Adress/Username and password and cant get into my account but still I am paying 9.99€ every mo...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Logging in with Facebook

I pay premium for the Spotify app, i tried logging in on the app and as I've forgotten my username and password I usually just log in with Facebook like before but I've tried several times and when I press the log in with Facebook button it just come...

Newbie

I pay premium for the Spotify app, i tried logging in on the app and as I've forgotten my username and password I usually just log in with Facebook like before but I've tried several times and when I...

275 Views

0 replies

0 likes

Login
  • 275 Views
  • 0 replies
  • 0 likes

Poor Music Push Algorithm

I am tired of RAP ,Justin Bieber and the new autotuned artists all being pushed on my feeds when my playlists and listening habits show classic rock, new wave, alternative and metal as my listening preference. I hate Rap, it's not music, wish Bieber ...

Casual Listener

I am tired of RAP ,Justin Bieber  and the new autotuned artists all being pushed on my feeds when my playlists and listening habits show classic rock, new wave, alternative and metal as my liste...

232 Views

0 replies

0 likes

Premium
  • 232 Views
  • 0 replies
  • 0 likes

Redeem

I cant redeem my daugherts code on our familyplan?? 

Newbie

I cant redeem my daugherts code on our familyplan??  

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes