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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14855 Views

7 replies

11 likes

Security
  • 14855 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554380 Views

991 replies

116 likes

Account
  • 554380 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Does Spotify ever fix ANYTHING?

I tried to sign up for the family plan. So far only one of the four family members was able to get their "free" membership from me. I can't even find the other three accounts when searching in spotify to follow them, let alone try to troubleshoot why...

Music Fan

I tried to sign up for the family plan. So far only one of the four family members was able to get their "free" membership from me.  I can't even find the other three accounts when searching in...

copperpond

Casual Listener

429 Views

2 replies

0 likes

Other
  • 429 Views
  • 2 replies
  • 0 likes

Facebook email change hasn't carried over to Spotify

My Spotify account is linked to my facebook. I changed my email address recently, and like Spotify said to, I updated my facebook account with the new email address. It's been a few months and it still hasn't carried over to Spotify... what do I do? ...

Newbie

My Spotify account is linked to my facebook. I changed my email address recently, and like Spotify said to, I updated my facebook account with the new email address. It's been a few months and it sti...

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

Trying to login. Had premium service. keep getting CSRF token is invalid...

I was somehow logged-off my premium account which i never do. Now i can't log back in even with the right password. Tried resetting password and keep receiving message "CSRF token is invalid"...no matter what password i use. Thank you for your help!

Newbie

I was somehow logged-off my premium account which i never do. Now i can't log back in even with the right password.  Tried resetting password and keep receiving message "CSRF token is invalid"....

268 Views

0 replies

0 likes

Login
  • 268 Views
  • 0 replies
  • 0 likes

Completely random playlists start in the middle of my songs. FURIOUS

I've had spotify premium for over a year, and for the last few months, on my iPhone, spotify will literally stop in the middle of a song, and start playing some random BS playlist out of nowhere. I don't want to hear Gucci or some other crappy music....

Newbie

I've had spotify premium for over a year, and for the last few months, on my iPhone, spotify will literally stop in the middle of a song, and start playing some random BS playlist out of nowhere. I d...

TwistedMind

Regular

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Won't let me log in

Whenever I try to log in to spotify on either my PC or phone (android) it just boots me out unless I turn the internet connections off for either. I know it's the correct log in info because it will let me log in when the wifi is off. I had to make a...

Casual Listener

Whenever I try to log in to spotify on either my PC or phone (android) it just boots me out unless I turn the internet connections off for either. I know it's the correct log in info because it will ...

slothbrah1

Casual Listener

415 Views

2 replies

0 likes

  • 415 Views
  • 2 replies
  • 0 likes

Subject is premium

I want to stop my premium please tell me how do I do that because I no longer need it

Newbie

I want to stop my premium please tell me how do I do that because I no longer need it

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Solved!! What's the difference between "Private Session" and unchecking "Share my activity on Spotify Social"

What's the difference between "Private Session" and unchecking "Share my activity on Spotify Social"

Casual Listener

What's the difference between "Private Session" and unchecking "Share my activity on Spotify Social"

Uhh_Gusto

Newbie

123705 Views

5 replies

0 likes

  • 123705 Views
  • 5 replies
  • 0 likes

Can’t log in as I keep getting told I can only use Spotify abroad for 14 days but I’m not abroad At

I’m trying to log into my account but Keep being told I can only use Spotify abroad for 14 days but I’m at home on the Gold Coast in Queensland Australia please sort out the stupid problem

Newbie

I’m trying to log into my account but Keep being told I can only use Spotify abroad for 14 days but I’m at home on the Gold Coast in Queensland Australia please sort out the stupid problem 

290 Views

0 replies

0 likes

Account
  • 290 Views
  • 0 replies
  • 0 likes

**bleep** Can't I change the Country I Currently Live to Profile????

Why doesn't spotify let you change your country in your profile? **bleep** is up with that? I haven't been able to log into this **bleep**ing site since I moved to Afghanistan because my profile doesn't match with what shows up on **bleep**ing Facebo...

Casual Listener

Why doesn't spotify let you change your country in your profile? **bleep** is up with that? I haven't been able to log into this **bleep**ing site since I moved to Afghanistan because my profile does...

216 Views

0 replies

0 likes

Login
  • 216 Views
  • 0 replies
  • 0 likes

When should we expect "Year in Review"

I was just wondering because it's coming close to the ending of the year and I've been listening to a ton of music this year, tons of new artists.

Casual Listener

I was just wondering because it's coming close to the ending of the year and I've been listening to a ton of music this year, tons of new artists.

1190 Views

0 replies

3 likes

  • 1190 Views
  • 0 replies
  • 3 likes

Cannot get into any account! HELP

I recently got a new google home and wanted to connect my spotify premium account. I did not remember my log in user or email so I thought I would log off hoping it would be saved to the app. I was wrong and now I have no way of getting back into my ...

Newbie

I recently got a new google home and wanted to connect my spotify premium account. I did not remember my log in user or email so I thought I would log off hoping it would be saved to the app. I was w...

219 Views

0 replies

0 likes

Account
  • 219 Views
  • 0 replies
  • 0 likes

Logging in for added family members.

When my husband logs in he is being logged in under my facebook account. We can't get him logged in by his facebook information. He's on my family plan.

Newbie

When my husband logs in he is being logged in under my facebook account. We can't get him logged in by his facebook information. He's on my family plan.

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Bought Premium and now all my music is gone

I recently purchased Spotify Premium on a computer and when I logged into my account on my phone it doesn't register that I have a Premium account and asks me to sign up and pay again. I tried logging in with my username rather than my email and that...

Newbie

I recently purchased Spotify Premium on a computer and when I logged into my account on my phone it doesn't register that I have a Premium account and asks me to sign up and pay again. I tried loggin...

205 Views

0 replies

0 likes

Account
Login
Premium
  • 205 Views
  • 0 replies
  • 0 likes

Spotify Charged for Student

So I tried to get premium for student because I'm in highschool but found out I needed proof of a University or College student however spotify still charged my bank account and I'm not subscribed.

Newbie

So I tried to get premium for student because I'm in highschool but found out I needed proof of a University or College student however spotify still charged my bank account and I'm not subscribed.

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

I want to delete my spotify account

Im trying to delete my spotify account linked to my facebook. I put my email in the contact form but my account is still active. It' reall yfrustrating trying to delete my account!

Newbie

Im trying to delete my spotify account linked to my facebook. I put my email in the contact form but my account is still active. It' reall yfrustrating trying to delete my account!

253 Views

0 replies

0 likes

Account
  • 253 Views
  • 0 replies
  • 0 likes

Can only log in to web player

I'm trying to log into my spotify desktop app on my PC, my Mac Pro, as well as my iPhone and I'm getting the same error each time, which I've attached. I've done a clean reinstall of the app both times, and have no issue logging in to the web player ...

Newbie

I'm trying to log into my spotify desktop app on my PC, my Mac Pro, as well as my iPhone and I'm getting the same error each time, which I've attached. I've done a clean reinstall of the app both tim...

218 Views

0 replies

0 likes

  • 218 Views
  • 0 replies
  • 0 likes

spotify web player blocked in "play" mode

Hello everybody,Since this afternoon, my webplayer is blocked in "Play mode", and I can't stop it(see attachment)I tried to disconnect, then reconnect, reload the page, but problem persists.Browser : Firefox 57.0System : Ubuntu 16.04 LTS

Regular

Hello everybody, Since this afternoon, my webplayer is blocked in "Play mode", and I can't stop it (see attachment) I tried to disconnect, then reconnect, reload the page, but problem persists. B...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Solved!! When I tap Login nothing happens

I dowloaded Spotify on my new Laptop windows 10.Went to sign in and tap login button but absolutely nothing happens. Will not even progress to next page or give me a message etc. I have uninstalled and reinstalled the program to no avail. It works on...

Casual Listener

I dowloaded Spotify on my new Laptop windows 10.Went to sign in and tap login button but absolutely nothing happens. Will not even progress to next page or give me a message etc. I have uninstalled a...

microwaveninja

Newbie

3019 Views

3 replies

0 likes

Premium
  • 3019 Views
  • 3 replies
  • 0 likes

Suddenly Can't Log In or Reset Password

Hello, I opened my app today and was suddenly logged out. I know my credentials are correct but it won't let me log in. When I try to reset my passoword it says CSRF token invalid. I'm a premium member, but I can't log in to get premium support. I ha...

Newbie

Hello,    I opened my app today and was suddenly logged out. I know my credentials are correct but it won't let me log in.    When I try to reset my passoword it says CSRF tok...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

PROBLEME AVEC SPOTIFY FAMILLE

Bonjour, Je dispose d'un abonnement spotify famille. Lorsque je passe les chansons, au bout de 5, un message apparait comme quoi le fait de passer les musiques est un avantage premium. Je ne comprends pas pourquoi je ne peux pas changer les musiques ...

Newbie

Bonjour,   Je dispose d'un abonnement spotify famille. Lorsque je passe les chansons, au bout de 5, un message apparait comme quoi le fait de passer les musiques est un avantage premium. Je ne...

260 Views

0 replies

0 likes

Premium
  • 260 Views
  • 0 replies
  • 0 likes