Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291419 Views

529 replies

34 likes

Account
Free
  • 291419 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13684 Views

6 replies

11 likes

Security
  • 13684 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541254 Views

990 replies

115 likes

Account
  • 541254 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129672 Views

74 replies

12 likes

Account
Login
Premium
  • 129672 Views
  • 74 replies
  • 12 likes

Facebook and Spotify Account info Don't Match

I recently became and student and changed my Facebook email address to my student account in order to get the student Spotify discount, but my Spotify account information won't change to my student email address and I'm having to pay $12.99/month for...

Newbie

I recently became and student and changed my Facebook email address to my student account in order to get the student Spotify discount, but my Spotify account information won't change to my student e...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Kindly let me know

Kindly Let me know

Newbie

Kindly Let me know

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

account says free but i pay for premium

I pay for premium but the account says that I´m using Spotify free. What have I done wrong and how do I fix it?

Newbie

I pay for premium but the account says that I´m using Spotify free. What have I done wrong and how do I fix it?

lilliliu1202

Newbie

23651 Views

6 replies

7 likes

  • 23651 Views
  • 6 replies
  • 7 likes

Cancelar domiciliacion

Como cancelo la domiciliación de mi tarjeta de otra cuenta que no es mía

Newbie

Como cancelo la domiciliación de mi tarjeta de otra cuenta que no es mía 

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Solved!! "Please go online to connect to Spotify"

Hi For some reason, Spotify logged out in my cellphone. Now that I'm trying to log in on the app, it says that "You're currently set to offline" and can't log in because of that. The password and the username are correct, I mean, I can log in on the ...

Newbie

Hi   For some reason, Spotify logged out in my cellphone. Now that I'm trying to log in on the app, it says that "You're currently set to offline" and can't log in because of that. The passwor...

MaddiMo

Casual Listener

3601 Views

3 replies

1 likes

Account
  • 3601 Views
  • 3 replies
  • 1 likes

Solved!! Paying for Premium: Oops, seems your card or payment provider is having a bad day

Dear SpotifyI have been trying to subscribe to Premium since last night, July 28th. I tried to pay with my Visa. I have no problems using this card for other purchases, even in foreign webshops. There is nothing wrong with my bank or card and there a...

Casual Listener

Dear Spotify I have been trying to subscribe to Premium since last night, July 28th. I tried to pay with my Visa. I have no problems using this card for other purchases, even in foreign   &nbsp...

kaboom08

Casual Listener

26934 Views

39 replies

0 likes

Account
Premium
Subscription
  • 26934 Views
  • 39 replies
  • 0 likes

Wrong songs and not verified

Hi i am Bug-Z and It'Z Ya Boy Bug-Z on Spotify issue is Bug-Z has tons of songs under profile that aren't mine and do not belong to mesome even in other languages It'Z Ya Boy Bug-Z is my secondary account featuring only one song and should be removed...

Newbie

Hi  i am Bug-Z and It'Z Ya Boy Bug-Z on Spotify  issue is Bug-Z has tons of songs under profile that aren't mine and do not belong to me some even in other languages  It'Z Ya Boy B...

jmdesin892

Roadie

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Unidays roadblock

I've been trying to renew my student subscription to Premium via Unidays, previously verified with my (still valid) NUS card, but I've hit a roadblock. After much back and forth with Unidays support, they won't verify my account without 'a personal i...

Regular

I've been trying to renew my student subscription to Premium via Unidays, previously verified with my (still valid) NUS card, but I've hit a roadblock. After much back and forth with Unidays sup...

Matty79

Regular

868 Views

6 replies

0 likes

  • 868 Views
  • 6 replies
  • 0 likes

help gift card doesn’t work

Have tried using visa prepaid card to pay for premium....I have always used this payment method....suddenly the card won’t work and Spotify says the card is having a bad day. I called visa and everything with the card is fine. Why won’t it work? My a...

Newbie

Have tried using visa prepaid card to pay for premium....I have always used this payment method....suddenly the card won’t work and Spotify says the card is having a bad day.  I called visa and ...

305 Views

0 replies

0 likes

Subscription
  • 305 Views
  • 0 replies
  • 0 likes

Very suspicious activities over the past 2 days

Not sure what is going on, but yesterday when I loaded Spotify on my Android device, it prompted me to log in. My acct details are saved & it never does this. I tried to log in but it didn't work. I checked my password vault & the password was the on...

Newbie

Not sure what is going on, but yesterday when I loaded Spotify on my Android device, it prompted me to log in. My acct details are saved & it never does this. I tried to log in but it didn't work...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

2 accounts and one closed email

Hi going to try to explain what my problem is, i have two accounts one that i use and the other that i haven’t used sins 2011. let’s call the one i use account:1 and the one i don’t use account:2the thing is that i made account:1 long time ago and li...

Casual Listener

Hi going to try to explain what my problem is, i have two accounts one that i use and the other that i haven’t used sins 2011. let’s call the one i use account:1 and the one i don’t use account:2 th...

140 Views

0 replies

0 likes

Account
  • 140 Views
  • 0 replies
  • 0 likes

Cobro doble

Di de baja mi cuenta premium y me cobraron dos veces $99.00 al mismo tiempo, quisiera saber el porque hacen eso ?

Newbie

Di de baja mi cuenta premium y me cobraron dos veces $99.00 al mismo tiempo, quisiera saber el porque hacen eso ? 

nohemi3089

Casual Listener

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

reyrtyuytuyt

reyrtytuyryt

Regular

reyrtytuyryt

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

jk,l.

yhjukil

Regular

yhjukil

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

sadfasdfasd

safasfdas

Regular

safasfdas

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes

Spotify has been paused because your account is being used somewhere else.

I pay monthly for spotify and every week or so this seems to happen. It is really aggravating.It pops up when I am driving or when I am at home.I have changed the password multiple times and immediately after I use the logout all accounts.What is mig...

Casual Listener

I pay monthly for spotify and every week or so this seems to happen. It is really aggravating. It pops up when I am driving or when I am at home. I have changed the password multiple times and imme...

o--

Casual Listener

752 Views

5 replies

0 likes

Account
Security
  • 752 Views
  • 5 replies
  • 0 likes