Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
291419 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541254 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129672 Views
74 replies
12 likes
I recently became and student and changed my Facebook email address to my student account in order to get the student Spotify discount, but my Spotify account information won't change to my student email address and I'm having to pay $12.99/month for...
I recently became and student and changed my Facebook email address to my student account in order to get the student Spotify discount, but my Spotify account information won't change to my student e...
381 Views
0 replies
0 likes
I pay for premium but the account says that I´m using Spotify free. What have I done wrong and how do I fix it?
I pay for premium but the account says that I´m using Spotify free. What have I done wrong and how do I fix it?
Newbie
23651 Views
6 replies
7 likes
Como cancelo la domiciliación de mi tarjeta de otra cuenta que no es mía
Como cancelo la domiciliación de mi tarjeta de otra cuenta que no es mía
364 Views
0 replies
0 likes
how can i change my account from my facebook to my email?
how can i change my account from my facebook to my email?
182 Views
0 replies
0 likes
Hi For some reason, Spotify logged out in my cellphone. Now that I'm trying to log in on the app, it says that "You're currently set to offline" and can't log in because of that. The password and the username are correct, I mean, I can log in on the ...
Hi For some reason, Spotify logged out in my cellphone. Now that I'm trying to log in on the app, it says that "You're currently set to offline" and can't log in because of that. The passwor...
Casual Listener
3601 Views
3 replies
1 likes
Dear SpotifyI have been trying to subscribe to Premium since last night, July 28th. I tried to pay with my Visa. I have no problems using this card for other purchases, even in foreign webshops. There is nothing wrong with my bank or card and there a...
Dear Spotify I have been trying to subscribe to Premium since last night, July 28th. I tried to pay with my Visa. I have no problems using this card for other purchases, even in foreign  ...
Casual Listener
26934 Views
39 replies
0 likes
Hi i am Bug-Z and It'Z Ya Boy Bug-Z on Spotify issue is Bug-Z has tons of songs under profile that aren't mine and do not belong to mesome even in other languages It'Z Ya Boy Bug-Z is my secondary account featuring only one song and should be removed...
Hi i am Bug-Z and It'Z Ya Boy Bug-Z on Spotify issue is Bug-Z has tons of songs under profile that aren't mine and do not belong to me some even in other languages It'Z Ya Boy B...
Roadie
253 Views
1 replies
0 likes
I've been trying to renew my student subscription to Premium via Unidays, previously verified with my (still valid) NUS card, but I've hit a roadblock. After much back and forth with Unidays support, they won't verify my account without 'a personal i...
I've been trying to renew my student subscription to Premium via Unidays, previously verified with my (still valid) NUS card, but I've hit a roadblock. After much back and forth with Unidays sup...
Regular
868 Views
6 replies
0 likes
Have tried using visa prepaid card to pay for premium....I have always used this payment method....suddenly the card won’t work and Spotify says the card is having a bad day. I called visa and everything with the card is fine. Why won’t it work? My a...
Have tried using visa prepaid card to pay for premium....I have always used this payment method....suddenly the card won’t work and Spotify says the card is having a bad day. I called visa and ...
305 Views
0 replies
0 likes
Not sure what is going on, but yesterday when I loaded Spotify on my Android device, it prompted me to log in. My acct details are saved & it never does this. I tried to log in but it didn't work. I checked my password vault & the password was the on...
Not sure what is going on, but yesterday when I loaded Spotify on my Android device, it prompted me to log in. My acct details are saved & it never does this. I tried to log in but it didn't work...
196 Views
0 replies
0 likes
Hi going to try to explain what my problem is, i have two accounts one that i use and the other that i haven’t used sins 2011. let’s call the one i use account:1 and the one i don’t use account:2the thing is that i made account:1 long time ago and li...
Hi going to try to explain what my problem is, i have two accounts one that i use and the other that i haven’t used sins 2011. let’s call the one i use account:1 and the one i don’t use account:2 th...
140 Views
0 replies
0 likes
Di de baja mi cuenta premium y me cobraron dos veces $99.00 al mismo tiempo, quisiera saber el porque hacen eso ?
Di de baja mi cuenta premium y me cobraron dos veces $99.00 al mismo tiempo, quisiera saber el porque hacen eso ?
Casual Listener
267 Views
1 replies
0 likes
dlsfhsfbjgsjfvgsjfdvgsjfdvgsjvg
dlsfhsfbjgsjfvgsjfdvgsjfdvgsjvg
145 Views
0 replies
0 likes
please help me????
please help me????
159 Views
0 replies
0 likes
I pay monthly for spotify and every week or so this seems to happen. It is really aggravating.It pops up when I am driving or when I am at home.I have changed the password multiple times and immediately after I use the logout all accounts.What is mig...
I pay monthly for spotify and every week or so this seems to happen. It is really aggravating. It pops up when I am driving or when I am at home. I have changed the password multiple times and imme...
Casual Listener
752 Views
5 replies
0 likes
