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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422570 Views
  • 965 replies
  • 108 likes
  • Account
  • 422570 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187190 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187190 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

ȣȣȣ ךȣך ¶ƧךЧ :: Yahoo~Customer~Service~Number

Dial Toll~Free24 X 7 Available..!! Some of the common issues faced by users in Yahoo email are as follows:Unable to access Yahoo mail accountTemporary error codesForgot or lost Yahoo mail passwordUnable to send and receive emails from/in Yahoo mail a...

  • Newbie
  • Dial Toll~Free 24 X 7 Available..!!   Some of the common issues faced by users in Yahoo email are as follows: Unable to access Yahoo mail account Temporary error codes Forgot or lost Yah...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Payment via paypal failed

I've been using spotify premium for over 2 years and now I get a message that my payment failed. So I asked paypal service if they got a request from spotify but they didn't. How can a payment fail if there is no request. So what's the problem here?

  • Newbie
  • I've been using spotify premium for over 2 years and now I get a message that my payment failed. So I asked paypal service if they got a request from spotify but they didn't. How can a payment fail i...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Intive

Hi, I want to invite my partner to my Family Premium- problem being we share rhe same e-mail account. She is unable to accept the e-mail automatically sent her. She doesn't use social media and has no other e-mail accounts.Any ideas please? Shon

  • Newbie
  • Hi, I want to invite my partner to my Family Premium- problem being we share rhe same e-mail account. She is unable to accept the e-mail automatically sent her. She doesn't use social media and has n...
  • jsannn
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

my family can not use Primium account.

On september 2017, I Invited my family to used spotify Account already .Now 25 October My Primium account for family all account reject to system then All of them can't to use Spotify account . Please check Solve and Problem

  • Newbie
  • On september 2017, I Invited my family to used spotify Account already . Now 25 October My Primium account for family all account reject to system then All of them can't to use Spotify account .&nbs...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Hacked

Hi,My account has been hacked. Some guy from France has changed my email log in and password. I can get into my account using my Facebook log in but cant change any of the details once in there.It's quite annoying trying to play music when he is play...

  • Newbie
  • Hi, My account has been hacked. Some guy from France has changed my email log in and password. I can get into my account using my Facebook log in but cant change any of the details once in there. ...
  • kimkellerman
  • Newbie
  • 500 Views
  • 4 replies
  • 1 likes
  • Account
  • 500 Views
  • 4 replies
  • 1 likes

Superuser Contribution Logging in issue

I have been trying to link spotify to my Google home, but when prompted at the login screen in order to complete the link at the following address https://accounts.spotify.com/en/loginI cannot login due to "incorrect password", I have logged out of t...

  • Newbie
  • I have been trying to link spotify to my Google home, but when prompted at the login screen in order to complete the link at the following address   https://accounts.spotify.com/en/login I ca...
  • magnusholmqvist
  • Spotify
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 257 Views
  • 1 replies
  • 0 likes

Annulation debit compte gratuit

bonjour J'ai souscrit pour une offre decouverte de 3mois a 0.99€, arrivée aujourd'hui a echeance, je suis donc debitė de 9,99€ mais mon compte est en FREE, et l'etait depuis quelque temps. Suite a plusieurs connexions deconnexions du compte rien n'y ...

  • Newbie
  • bonjour   J'ai souscrit pour une offre decouverte de 3mois a 0.99€, arrivée aujourd'hui a echeance, je suis donc debitė de 9,99€ mais mon compte est en FREE, et l'etait depuis quelque temps. S...
  • user-removed
  • Not applicable
  • 488 Views
  • 3 replies
  • 2 likes
  • Account
  • 488 Views
  • 3 replies
  • 2 likes

Annulation debit compte gratuit

Bonjour ! J'ai fait l'essai premium pour 30jours et maintenant je paye 9,99€ par mois. J'aimerais annuler cet abonnement premium. Dans la rubrique Abonnement, Spotify me note comme Spotify Free or le mois dernier il y a eu un débit de 10€.On ne me pr...

  • Visitor
  • Bonjour ! J'ai fait l'essai premium pour 30jours et maintenant je paye 9,99€ par mois. J'aimerais annuler cet abonnement premium. Dans la rubrique Abonnement, Spotify me note comme Spotify Free ...
  • 279 Views
  • 0 replies
  • 0 likes
  • Account
  • 279 Views
  • 0 replies
  • 0 likes

Problemas para familiares fazerem login

Pessoal,Convidei minha irmã para o plano familiar. Em seguida, ela aceita o convite via email e e redirecionada para um pag! Contudo, após preencher os dados, aparece uma mensagem( 4 - tente novamente)alguém pode me ajudar?

  • Newbie
  •   Pessoal, Convidei minha irmã para o plano familiar. Em seguida, ela aceita o convite via email e e redirecionada para um pag! Contudo, após preencher os dados, aparece uma mensagem( 4 - tent...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

how to delete albums

does anybody know how to delete all of the albums ive downloaded here in spotify? if ill try to delete it after a second it will appear again.

  • Newbie
  • does anybody know how to delete all of the albums ive downloaded here in spotify? if ill try to delete it after a second it will appear again.
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Link to Facebook

My account will not allow me to link to my Facebook account. I use the same e-mail address for my spotify account and Facebook. When I click on connect to Facebook, I get a "Temporary error" message. I've been getting this messge for months. Any idea...

  • Newbie
  • My account will not allow me to link to my Facebook account. I use the same e-mail address for my spotify account and Facebook. When I click on connect to Facebook, I get a "Temporary error" message....
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Username Problem

I synced my account to facebook then unsynced it and now it still is showing my facebook name everywhere on spotify instead of my username - I even removed the permission on facebook. Is there anyway I can revert it to my username instead of my faceb...

  • Newbie
  • I synced my account to facebook then unsynced it and now it still is showing my facebook name everywhere on spotify instead of my username - I even removed the permission on facebook. Is there anyway...
  • 127 Views
  • 0 replies
  • 0 likes
  • Account
  • 127 Views
  • 0 replies
  • 0 likes

Not a happy customer

I can not find anywhere were there is a e-mail address which I can contact someone that my user name changes depending on what page I am on and I can not log in with any other devices. It would be super helpful if the contact us form to you to an e-m...

  • Newbie
  • I can not find anywhere were there is a e-mail address which I can contact someone that my user name changes depending on what page I am on and I can not log in with any other devices.  It would...
  • osornios
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Spotify Premium Student Account

so from what I've gathered, you have to be enrolled in an eligible college to have access to this. My question is; since I am a full scholarship student enrolled in a university, yet I am only 17, am I able to take advantage of this offer?Thanks in a...

  • Newbie
  •  so from what I've gathered, you have to be enrolled in an eligible college to have access to this. My question is; since I am a full scholarship student enrolled in a university, yet I am only ...
  • 148 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 148 Views
  • 0 replies
  • 0 likes

Spotify and Hulu

My Spotify Student account won't authorize me to use Hulu, however my account is on student settings. Any help ideas?Thank you.

  • Newbie
  • My Spotify Student account won't authorize me to use Hulu, however my account is on student settings. Any help ideas? Thank you.
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

i cannot edit the "country" in by account from france to usa.

I cannot edit the "country" in my account profile. I orginally set up my profile in France when living there but now live in USA. I no longer want Spotify selecting French songs etc. for me. I want the US version. What should i do? thanks

  • Newbie
  • I cannot edit the "country" in my account profile. I orginally set up my profile in France when living there but now live in USA. I no longer want Spotify selecting French songs etc. for me. I want t...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

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  • Regular
  • hrthrthtrh
  • 89 Views
  • 0 replies
  • 0 likes
  • Account
  • 89 Views
  • 0 replies
  • 0 likes

My Music is on Spotify, but under another account.

So I uploaded my music to Spotify (through RouteNote) about 4 weeks ago and it just took effect, however when I went to view my album, it was listed under a different account(we both have the same name).I can not create an artist profile as well, but...

  • Newbie
  • So I uploaded my music to Spotify (through RouteNote) about 4 weeks ago and it just took effect, however when I went to view my album, it was listed under a different account(we both have the same na...
  • 112 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 112 Views
  • 0 replies
  • 0 likes

Username

Hello, When I signed up I wasn't given the option to choose a username. Now my username is showing as ' 8h2qbn5eeya8k50cxvdhey5a1 ' How can I fix this? Thanks

  • Newbie
  • Hello,   When I signed up I wasn't given the option to choose a username. Now my username is showing as ' 8h2qbn5eeya8k50cxvdhey5a1 '    How can I fix this?   ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Unable to get promised Premium after buying Samsung Gear Sport

It was promised that when buying the new Samsung Gear Sport Smartwatch, we should get Spotify Premium. I tried for at least an hour, my old and a new account, from the PC and my Phone (Galaxy S7).

  • Newbie
  • It was promised that when buying the new Samsung Gear Sport Smartwatch, we should get Spotify Premium. I tried for at least an hour, my old and a new account, from the PC and my Phone (Galaxy S7).
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes