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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398301 Views
  • 948 replies
  • 107 likes
  • Account
  • 398301 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171410 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171410 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99086 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99086 Views
  • 68 replies
  • 10 likes

Ugrade but Accidently clicked Trial

Hello, i have upgraded my account to premium but the status is still free. While i checked the status, accidently i clicked the 7 days trial, how it will ginna be ? Does premium still work after the trial ended ?

  • Newbie
  • Hello, i have upgraded my account to premium but the status is still free. While i checked the status, accidently i clicked the 7 days trial, how it will ginna be ? Does premium still work after the ...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

My premium account has been hacked - help me

Someone is logging to my Spotify Premium account:I cannot play anymore the music since, every time I press play, it pulls me out (another unwknow device plays on my behalf)He's preventing me to play songs on my devicesSometimes the icon/image of my p...

  • Newbie
  • Someone is logging to my Spotify Premium account: I cannot play anymore the music since, every time I press play, it pulls me out (another unwknow device plays on my behalf) He's preventing me to ...
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Account hacked— playlists deleted etc

Please assist! I can log into my account through my Facebook, and it will recognize my username but my password is incorrect. When I asked it to reset my password via email, the email never comes. Once I logged in through fb, I saw playlists made tha...

  • Newbie
  • Please assist! I can log into my account through my Facebook, and it will recognize my username but my password is incorrect. When I asked it to reset my password via email, the email never comes.&nb...
  • Luke
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Problemas para ingresar

Hola estoy pagando la cuenta, cerré sesión, quiero volver a ingresar y me dice que no puedo porque puedo usar Spotify solo por 14 días en el extranjero, me sale US como pais y estoy en Argentina, voy a editar perfil, cambio a Argentina pero medice qu...

  • Newbie
  • Hola estoy pagando la cuenta, cerré sesión, quiero volver a ingresar  y me dice que no puedo porque puedo usar Spotify solo por 14 días en el extranjero, me sale US como pais y estoy en Argentin...
  • 200 Views
  • 0 replies
  • 1 likes
  • Premium
  • 200 Views
  • 0 replies
  • 1 likes

add family members to premium.

hi. I have family subsription. I do not find the menu for adding family members. someone able to help ? BR Staale

  • Newbie
  • hi. I have family subsription. I do not find the menu for adding family members. someone able to help ?   BR   Staale      
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Canadian postal code not accepted for Premium subscription signup

I am not able to sign up for premium service in Canada as the sign up form keeps asking me to enter a valid postal code. I have tried a number of VALID postal codes and all of them raise this issue. https://www.spotify.com/ca-en/purchase/panel/?check...

  • Newbie
  • I am not able to sign up for premium service in Canada as the sign up form keeps asking me to enter a valid postal code.  I have tried a number of VALID postal codes and all of them raise this i...
  • 517 Views
  • 0 replies
  • 0 likes
  • 517 Views
  • 0 replies
  • 0 likes

Account Hacked

Random devices keep showing up on my account and taking over listening from my phone or computer. Account was changed from premium to premium family (not by me). I since changed it back. I use login through facebook. have changed facebook password. P...

  • Newbie
  • Random devices keep showing up on my account and taking over listening from my phone or computer. Account was changed from premium to premium family (not by me). I since changed it back. I use login ...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Recuperar Conta

Acabou acontecendo um bug e eu coloquei minha conta pra ser encerradaeu recebi um e-mail dizendo que iria ser encerrada e eu tinha até 7 dias pra cancelarMas como eu faço isso?me ajudem pf

  • Newbie
  • Acabou acontecendo um bug e eu coloquei minha conta pra ser encerrada eu recebi um e-mail dizendo que iria ser encerrada e eu tinha até 7 dias pra cancelar Mas como eu faço isso? me ajudem pf
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

MI PLAN FAMILIAR NO SE PUDO CARGAR A MI TARJETA Y COMPRE UNA TARJETA DE PREPAGO Y NO ME LO RECIBE

HOLA ME APARECIO UN MENSAJE DONDE ME DICE QUE NO SE PUDO REALIZAR LA RENOVACION EN MI TARJETA QUE CAMBIE LOS DATOS O EL METODO DE PAGO, Y POR FACILIDAD DECIDI COMPRAR UNA TARJETA DE PREPAGO EN UN AUTOSERVICIO, DE 600 PESOS MEXICANOS PERO AL MOENTO DE...

  • Newbie
  • HOLA ME APARECIO UN MENSAJE DONDE ME DICE QUE NO SE PUDO REALIZAR LA RENOVACION EN MI TARJETA QUE CAMBIE LOS DATOS O EL METODO DE PAGO, Y POR FACILIDAD DECIDI COMPRAR UNA TARJETA DE PREPAGO EN UN AUT...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Facebook sign up-sing in problem

Okay so the problem goes as: Everytime I sign up or link ANY facebook account to ANY of my spotify accounts, it doesn't work, either a 404 on mobile, "oops.." on web or "sorry there has been a temporary error.." I can't login, or signup to facebook. ...

  • Newbie
  • Okay so the problem goes as: Everytime I sign up or link ANY facebook account to ANY of my spotify accounts, it doesn't work, either a 404 on mobile, "oops.." on web or "sorry there has been a tempor...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

premium for family

Hi! My sister just made an account for our family, she sended me a invite but when I click on it, i don't get any results or signs of where to click next. When I click on upgrade it automatically goes to premium, but that's not what I want. So: How d...

  • Casual Listener
  • Hi! My sister just made an account for our family, she sended me a invite but when I click on it, i don't get any results or signs of where to click next. When I click on upgrade it automatically goe...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Deleting an Account I don’t have the sign in info for

I know the password for my Spotify account, but not the username or email. This account has premium that is still charging me so I need to get into this account so I can keep using my premium and not just pay for nothing. Worst case scenario I’ll del...

  • Newbie
  • I know the password for my Spotify account, but not the username or email. This account has premium that is still charging me so I need to get into this account so I can keep using my premium and not...
  • jmdesin892
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Uploaded my music through Distrokid and it merged with another artist

This is one Armies https://open.spotify.com/artist/5fPAOG1lR6UwQkC0rPQFh8This account has one single uploaded by a label that signed me. The label created this separate artist somehow when they uploaded. And this is the other Armies https://open.spot...

  • Casual Listener
  • This is one Armies https://open.spotify.com/artist/5fPAOG1lR6UwQkC0rPQFh8 This account has one single uploaded by a label that signed me. The label created this separate artist somehow when the...
  • olvidiu
  • Casual Listener
  • 3846 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 3846 Views
  • 2 replies
  • 0 likes

I don't have the access to some artists anymore - it's not about licenses

Hello! I have an odd problem with my Spotify acount I believe. Some time ago I wanted listen to a German artist called Alligatoah (or his band Trailerpark) and suddenly couldn't anymore. I got the typical error message that the song isn't available. ...

  • Newbie
  • Hello!   I have an odd problem with my Spotify acount I believe. Some time ago I wanted listen to a German artist called Alligatoah (or his band Trailerpark) and suddenly couldn't anymore. I g...
  • windvof
  • Newbie
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account

I forgot my password for my account and the email I used when I signed up few years back isnt active anymore, therefore I am not able to change my password. What are some soulutions for it? edit:posting this for my girlfriend. My account is still goo...

  • Newbie
  • I forgot my password for my account and the email I used when I signed up few years back isnt active anymore, therefore I am not able to change my password. What are some soulutions for it?   ...
  • Jack
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
  • 231 Views
  • 1 replies
  • 0 likes

Inloggen

Als in op inloggen druk in mijn app en ik mijn gegevens invul en dan op inloggen druk zegt hij dat ik al een account heb met het emailadres en dat weet ik en daar wil ik mee inloggen maar hij blijft deze melding geven en ik weet niet hoe ik nu kan in...

  • Casual Listener
  • Als in op inloggen druk in mijn app en ik mijn gegevens invul en dan op inloggen druk zegt hij dat ik al een account heb met het emailadres en dat weet ik en daar wil ik mee inloggen maar hij blijft ...
  • Danielleb2
  • Newbie
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

Ücret ödedikten sonra hiçbir yere yönlendirme olmadı belge fslan da istenmedi hesabım şu an "free"

  • Newbie
  • Ücret ödedikten sonra hiçbir yere yönlendirme olmadı belge fslan da istenmedi hesabım şu an "free" 
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Want to move an account

Hihi Guys!This is Maurice from Germany. I have a problem:Our company "picfabrik" renamed into Pic Fabrique and I want to move our playlists to a new profile. Besides we will release a song soon, then it should be an artist profile as well. Can you he...

  • Newbie
  • Hihi Guys! This is Maurice from Germany. I have a problem: Our company "picfabrik" renamed into Pic Fabrique and I want to move our playlists to a new profile. Besides we will release a song soon, ...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

Perte des musiques

Bonjour à tous J'ai du changer l'autre jour mes données de paiements.Depuis que je l'ai fait j'ai perdu mes playlists et la plus part de mes musiques.Je n'ai pas de d'autre compte.Cependant je constate que mon adresse mail mi dans mon profil est juan...

  • Newbie
  • Bonjour à tous   J'ai du changer l'autre jour mes données de paiements. Depuis que je l'ai fait j'ai perdu mes playlists et la plus part de mes musiques. Je n'ai pas de d'autre compte. Cepe...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes