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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422551 Views
  • 965 replies
  • 108 likes
  • Account
  • 422551 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187174 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187174 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103775 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103775 Views
  • 70 replies
  • 10 likes

Unable to log in

Hello, I just signed up for a student account and now I cannot sign into my Spotify app. I can sign in online, and have reset my password twice now, and am still getting the prompt, “Login Failed: Unable to login, either username or password is incor...

  • Casual Listener
  • Hello,   I just signed up for a student account and now I cannot sign into my Spotify app. I can sign in online, and have reset my password twice now, and am still getting the prompt, “Login F...
  • alyssanw
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • Login
  • 296 Views
  • 2 replies
  • 0 likes

hrejt

hrw

  • Casual Listener
  • hrw
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
  • 133 Views
  • 0 replies
  • 0 likes

Account Log In Not Working

Hello Spotify Community, I am currently dealing with a frustrating problem with Spotify. Recently I got premium and everything seemed to be working fine but now I can no longer log into my account. My username and password combination do not work and...

  • Visitor
  • Hello Spotify Community,   I am currently dealing with a frustrating problem with Spotify. Recently I got premium and everything seemed to be working fine but now I can no longer log into my a...
  • user-removed
  • Not applicable
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 194 Views
  • 1 replies
  • 0 likes

areytruytuiti

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  • Regular
  • aswew3resdfdsfgdgdfghf
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Can not log into my account on Roku

I’ve been trying to figure this out literally for months. i have a spotify premium account. I have a Roku. I have done everything...it doesn’t recognize my spotify credentials. It doesn’t recognize my Facebook login. I finally set up a device usernam...

  • Newbie
  • I’ve been trying to figure this out literally for months.   i have a spotify premium account. I have a Roku. I have done everything...it doesn’t recognize my spotify credentials. It doesn’t re...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Related Artists and Artist radio missing from Artist Profile

Hello, Spotify Artists here.For some reason, my related artist page is missing from my profile. Also, I can no longer start an artist radio from this profile. Why is this? Link to page: https://open.spotify.com/artist/7lR3ym4BnX9zf1UwO2EzpD

  • Newbie
  • Hello, Spotify Artists here. For some reason, my related artist page is missing from my profile. Also, I can no longer start an artist radio from this profile. Why is this?   Link to page:&...
  • 321 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 321 Views
  • 0 replies
  • 0 likes

"About" section on artist profile is blank

I am currently using Spotify Webplayer and the "about" section for all artists remain blank. This goes for all artists, popular or not. I have attached an example of the problem I've been having below.

  • Newbie
  • I am currently using Spotify Webplayer and the "about" section for all artists remain blank. This goes for all artists, popular or not. I have attached an example of the problem I've been having belo...
  • BCBozeman
  • Roadie
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error code 408

Recently, I change my location due to travel to another country. Now I can not log in my account due to I unable to change country settings (Error code 408).PleasePlease, is there anyone can help me?Thank you

  • Casual Listener
  • Recently, I change my location due to travel to another country. Now I  can not log in my account due to I unable to change country settings (Error code 408).Please Please, is there anyone can ...
  • qusay_75
  • Casual Listener
  • 368 Views
  • 4 replies
  • 0 likes
  • Login
  • 368 Views
  • 4 replies
  • 0 likes

Spillelister legges automatisk til

Spillelister legges til på min konto automatisk. Jeg sletter dem, men kommer nye stadig. Hvordan fikser man dette problemet?

  • Newbie
  • Spillelister legges til på min konto automatisk. Jeg sletter dem, men kommer nye stadig. Hvordan fikser man dette problemet? 
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Took money out of a non premium account

I no longer use premium for Spotify and I had $15 taken out of my account. I want my money back that y’all took on October 10th.

  • Newbie
  • I no longer use premium for Spotify and I had $15 taken out of my account. I want my money back that y’all took on October 10th. 
  • 102 Views
  • 0 replies
  • 0 likes
  • Account
  • 102 Views
  • 0 replies
  • 0 likes

erhj

e4hu

  • Casual Listener
  • e4hu
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
  • 165 Views
  • 0 replies
  • 0 likes

gdfhfgjh

dfhsdfh

  • Casual Listener
  • dfhsdfh
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Please Help!

Version:1.0 StartHTML:000000226 EndHTML:000018629 StartFragment:000018116 EndFragment:000018410 StartSelection:000018116 EndSelection:000018410 SourceURL:https://community.spotify.com/t5/Subscriptions/HELP/m-p/2746791HELP! - The Spotify CommunityWill...

  • Casual Listener
  • Version:1.0 StartHTML:000000226 EndHTML:000018629 StartFragment:000018116 EndFragment:000018410 StartSelection:000018116 EndSelection:000018410 SourceURL:https://community.spotify.com/t5/Subscription...
  • 95 Views
  • 0 replies
  • 0 likes
  • Account
  • 95 Views
  • 0 replies
  • 0 likes

I can't create a new account with my email

Around 30 minutes ago, I tried to register a new account with my main email. It said it was already in use, so I looked up my info and logged in. I proceeded to change the email in my account details so that I could make a new account (with the email...

  • Newbie
  • Around 30 minutes ago, I tried to register a new account with my main email.  It said it was already in use, so I looked up my info and logged in.  I proceeded to change the email in my acc...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Overpaid want a refund

I am a student and I put that my graduation date was May 2017. however, this past month I was charged $10.99 as opposed to they normal $4.99 for students. I want a refund and to know why I am not being charged the student rate!

  • Newbie
  • I am a student and I put that my graduation date was May 2017. however, this past month I was charged $10.99 as opposed to they normal $4.99 for students. I want a refund and to know why I am not bei...
  • KittyKat0929
  • Newbie
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Need 10 string digits

Hi,I need my 10 digits 'username' to logg inn on my onkyo devices!I can not fine any good solution anywhere.. Please give me a step by step tutorial, so i dont need to struggle with this anymore. Been reading a lot of posts, and all Peter is saying i...

  • Newbie
  • Hi, I need my 10 digits 'username' to logg inn on my onkyo devices! I can not fine any good solution anywhere..   Please give me a step by step tutorial, so i dont need to struggle...
  • 92 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 92 Views
  • 0 replies
  • 0 likes

Solved!! Spotify account hijacked

Earlier today my Spotify account was hijacked and the password and linked email was changed. I pay for premium and have many playlists I do not want lost. I had sent an email to support hours ago and have not yet gotten a response. I would like to ge...

  • Casual Listener
  • Earlier today my Spotify account was hijacked and the password and linked email was changed. I pay for premium and have many playlists I do not want lost. I had sent an email to support hours ago and...
  • SporceXL
  • Newbie
  • 751 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 751 Views
  • 3 replies
  • 1 likes

Conta Premium Venceu na data errada

'Eu paguei minha spotify entre os dias 01/10 e 05/10 e mesmp assim venceu hoje, 23/10. Qual é a de vocês ? Devolvam minha spotify premium, eu paguei por isso e quero de volta.

  • Newbie
  • 'Eu paguei minha spotify entre os dias 01/10 e 05/10 e mesmp assim venceu hoje, 23/10. Qual é a de vocês ? Devolvam minha spotify premium, eu paguei por isso e quero de volta.
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

After last update i've lost all songs of my library

Yesterday 22/10/2017 spotify ran last update and when i went checking my library all songs disappeared: i have two just added right now. were not just a pair of songs, i had a quite large library! how can i recover them?

  • Newbie
  • Yesterday 22/10/2017 spotify ran last update and when i went checking my library all songs disappeared: i have two just added right now. were not just a pair of songs, i had a quite large library! ho...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes