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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280563 Views
  • 822 replies
  • 84 likes
  • Account
  • 280563 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133439 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133439 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75728 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75728 Views
  • 63 replies
  • 8 likes

Site under maitnance can't update payment info

Tried this morning and this evening I can log in to account but can't make changes when will this be fixed. Also cannot add a family member to our plan for same reason

  • Newbie
  • Tried this morning and this evening I can log in to account but can't make changes when will this be fixed. Also cannot add a family member to our plan for same reason
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

Cannot log in.. going round in circles with facebook and spotify! Very Annoying!!

Had an old spotify account linked to facebook which I deleted from facebook. Now have premium and cannot sign in as it wants me to sign in through facebook (which is not longer connected to spotify) cannot reset password as it keeps saying I need to ...

  • Newbie
  • Had an old spotify account linked to facebook which I deleted from facebook.  Now have premium and cannot sign in as it wants me to sign in through facebook (which is not longer connected to spo...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Quickbooks sh

Quickbooks sh Quickbooks sh

  • Casual Listener
  • Quickbooks sh Quickbooks sh
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Temporary error linking with Facebook

Trying to link my account to facebook but keeps coming out that there is a temporary error. I already closed the account that was linked to my Facebook so that I could link it to this one. However, it still won't let me link.

  • Newbie
  • Trying to link my account to facebook but keeps coming out that there is a temporary error. I already closed the account that was linked to my Facebook so that I could link it to this one. However, i...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

an unknown error occurred. please try again in a while

Hi:I recently added a friend in my Premium account. When they try to log in into the new account, the "an unknown error occurred. please try again in a while" message appears in any device they've tried to log inI would like to get some adviceThanks ...

  • Regular
  • Hi: I recently added a friend in my Premium account. When they try to log in into the new account, the "an unknown error occurred. please try again in a while" message appears in any device they've ...
  • 1419 Views
  • 0 replies
  • 1 likes
  • Account
  • 1419 Views
  • 0 replies
  • 1 likes

un error desconocido ha ocurrido por favor intente mas tarde

SaludosAgregue a un invitado a mi cuenta Premium y al tratar de abrir su spotify en un ipod y en un iphone le sale ese mensaje al tratar de registrarse.Alquien puede ayudarme?gracias

WhatsApp Image 2017-08-25 at 17.30.27.jpeg
  • Regular
  • Saludos Agregue a un invitado a mi cuenta Premium y al tratar de abrir su spotify en un ipod y en un iphone le sale ese mensaje al tratar de registrarse. Alquien puede ayudarme? gracias
  • 562 Views
  • 0 replies
  • 0 likes
  • Account
  • 562 Views
  • 0 replies
  • 0 likes

De premiun a spotify familiar

Tengo cuenta premiun pero luego me enviaron invitación para spotify familiar y acepte sin haber cancelado mi spotify premiun, y ahora no tengo opción de cancelar la cuenta premiun me sale que pertenesco a la cuenta familiar y q lo maneja el titular, ...

  • Newbie
  • Tengo cuenta premiun pero luego me enviaron invitación para spotify familiar y acepte sin haber cancelado mi spotify premiun, y ahora no tengo opción de cancelar la cuenta premiun me sale que pertene...
  • osornios
  • Spotify Star
  • 479 Views
  • 5 replies
  • 0 likes
  • 479 Views
  • 5 replies
  • 0 likes

No puedo pagar Spotify premium familiar

Hace días me cancelaron el servicio de spotify familiar; ahora que intento volver a contratarlo no puedo porque la página me manda a hacer el pago de spotify premium individual, alguien sabe por qué pasa esto y cómo puedo solucionarlo?

  • Casual Listener
  • Hace días me cancelaron el servicio de spotify familiar; ahora que intento volver a contratarlo no puedo porque la página me manda a hacer el pago de spotify premium individual, alguien sabe por qué ...
  • osornios
  • Spotify Star
  • 1724 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1724 Views
  • 3 replies
  • 0 likes

Help pls

Basically, i havent been on spotify in time and when i logged in (weird i was logged out in the first place, because my laptop had my spotify account saved) the whole thing was in japanese. i think i've been hacked but idk help.

  • Newbie
  • Basically, i havent been on spotify in time and when i logged in (weird i was logged out in the first place, because my laptop had my spotify account saved) the whole thing was in japanese. i think i...
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

Music I'm Not Listening to Showing Up in Recently Played

Recently, my app un-downloaded all my saved playlists and deleted half of my playlists. I recovered them from my online account, so that's fine. But a bunch of playlists and artists I definitely didn't listen to (because they were in another language...

  • Newbie
  • Recently, my app un-downloaded all my saved playlists and deleted half of my playlists. I recovered them from my online account, so that's fine. But a bunch of playlists and artists I definitely didn...
  • 303 Views
  • 0 replies
  • 3 likes
  • Account
  • 303 Views
  • 0 replies
  • 3 likes

how to reinstall app on iphone

Help! I just deleted the app on iphone to reduce storage but now when i hit the app button it does nothing. How do I get it to download again?!

  • Casual Listener
  • Help! I just deleted the app on iphone to reduce storage but now when i hit the app button it does nothing. How do I get it to download again?!
  • MegaroniBK
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Not Premium?

I just purchased premium, and it's not giving me any premium features. I tried logging in again, and it didn't work. I also tried to redownload the app and restarted my phone.

  • Casual Listener
  • I just purchased premium, and it's not giving me any premium features. I tried logging in again, and it didn't work. I also tried to redownload the app and restarted my phone.
  • evelyn17
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • 136 Views
  • 2 replies
  • 0 likes

Family invite does not connect to my user account

I have just opened a family premium account for my daughter. I have sent invitation to myself and have received the invite with the invitation code.I did use the link in e-mail, made account and logged in. But I am directed to a basic account, I am n...

  • Newbie
  • I have just opened a family premium account for my daughter. I have sent invitation to myself and have received the invite with the invitation code. I did use the link in e-mail, made account and lo...
  • 73 Views
  • 0 replies
  • 0 likes
  • Account
  • 73 Views
  • 0 replies
  • 0 likes

Quickbooks ko

Quickbooks ko Quickbooks ko

  • Regular
  • Quickbooks ko Quickbooks ko
  • 52 Views
  • 0 replies
  • 0 likes
  • 52 Views
  • 0 replies
  • 0 likes

tgarg

dawisd

  • Casual Listener
  • dawisd
  • 93 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 93 Views
  • 0 replies
  • 0 likes

Quiero subir mi album a Spotify pero no quiero ganar dinero

Hola! Alguno me podria ayudar con esto.. es que quiero subir mi album a spotify, pero en todas las opciones que hay no me da la opcion de no ganar dinero. Gracias x la ayuda!

  • Casual Listener
  • Hola! Alguno me podria ayudar con esto.. es que quiero subir mi album a spotify, pero en todas las opciones que hay no me da la opcion de no ganar dinero. Gracias x la ayuda!
  • 212 Views
  • 0 replies
  • 1 likes
  • Account
  • 212 Views
  • 0 replies
  • 1 likes

Compre una tarjeta de Sportify y no tengo peemium

Compre la tarjeta, ingrese el código y solo lo tuve un día. A la mañana siguiente aparecía que no era premium.

  • Casual Listener
  • Compre la tarjeta, ingrese el código y solo lo tuve un día. A la mañana siguiente aparecía que no era premium.
  • osornios
  • Spotify Star
  • 227 Views
  • 5 replies
  • 0 likes
  • Premium
  • 227 Views
  • 5 replies
  • 0 likes

Quickbooks sh

Quickbooks sh Quickbooks sh

  • Regular
  • Quickbooks sh Quickbooks sh
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

Student Discount

Hey Spotify,I just started school and my school appears on the list but it says it cannot find me, I have a student ID number if that helps, is there any other way to get the discount if the website will not allow me?

  • Newbie
  • Hey Spotify, I just started school and my school appears on the list but it says it cannot find me, I have a student ID number if that helps, is there any other way to get the discount if the websit...
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes