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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398775 Views
  • 950 replies
  • 107 likes
  • Account
  • 398775 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171614 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171614 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Can't log in

I can't log in to my Spotify on my iPhone but I can on my iPad 

  • Newbie
  • I can't log in to my Spotify on my iPhone but I can on my iPad 
  • 152 Views
  • 0 replies
  • 0 likes
  • Premium
  • 152 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cancel premium

Hi, my sister forgot her username, password and email to her spotify account. Right now she just want to cancel her premium subscription but she can not access her account. What should she do?

  • Newbie
  • Hi, my sister forgot her username, password and email to her spotify account. Right now she just want to cancel her premium subscription but she can not access her account. What should she do?
  • FabianS_Bogota
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution my accunt change to free

hi o travel to turkey and i have priemeum accunt , but i when change the country i will see in my sporify is free, why ? plz help me , i cant download anything from my phone

  • Newbie
  • hi o travel to turkey and i have priemeum accunt , but i when change the country i will see in my sporify is free, why ? plz help me , i cant download anything from my phone
  • FabianS_Bogota
  • Roadie
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help logging in on my Mac for first time

Hello There, I signed up to Spotify yesterday and am struggling to sign into it on my Mac. It's fine online but I can't log on using the app I downloaded. I've tried clicking the "Log in with Facebook" button which takes me through to a screen that s...

  • Newbie
  • Hello There,   I signed up to Spotify yesterday and am struggling to sign into it on my Mac. It's fine online but I can't log on using the app I downloaded. I've tried clicking the "Log in wit...
  • FabianS_Bogota
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Changing the Username / new account?

Hello,i really would like to change my username. I read that the only possibility would be to create a new account with a suiting name. On my actual account, I have the studentsdisount activated. Is there any possibilty to transfer the studentsdiscou...

  • Casual Listener
  • Hello, i really would like to change my username. I read that the only possibility would be to create a new account with a suiting name. On my actual account, I have the studentsdisount activated. I...
  • imattolo
  • Community Legend
  • 697 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 697 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changed to family membership

Just upgraded my daughters premium account to a family membership but cannot see how to add family members - keeps taking me to a blank screen?!

  • Newbie
  • Just upgraded my daughters premium account to a family membership but cannot see how to add family members - keeps taking me to a blank screen?!   
  • FabianS_Bogota
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address not accepted

I have a Spotify Premium account which is working on my laptop and iPhone. When I tried to login on a new home omputer my email address is not accepted. I put in my username for an email to be sent but have not received it. It is not in Spam/Junk mai...

  • Newbie
  • I have a Spotify Premium account which is working on my laptop and iPhone. When I tried to login on a new home omputer my email address is not accepted. I put in my username  for an email to be ...
  • FabianS_Bogota
  • Roadie
  • 404 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 404 Views
  • 1 replies
  • 0 likes

Deleting my hacked spotify account

Hi. My old spotify account has been hacked and someone changed the e-mail for it.I would like to get my account deleted but it seems to be impossible since I cannot change my email to what it was, or click on the link you sent to the email after requ...

  • Casual Listener
  • Hi. My old spotify account has been hacked and someone changed the e-mail for it. I would like to get my account deleted but it seems to be impossible since I cannot change my email to what it was, ...
  • Sebasty
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium nao ativado

Eu fui premium por um tempo, cancelei, e agora ao tentar adquiri-lo de novo, coloquei os dados do cartão e ele ficou muito tempo pra confirmar, então eu fechei e coloquei os dados do outro cartão e deu o mesmo problema PORÉM nesse segundo cartão eu c...

  • Newbie
  • Eu fui premium por um tempo, cancelei, e agora ao tentar adquiri-lo de novo, coloquei os dados do cartão e ele ficou muito tempo pra confirmar, então eu fechei e coloquei os dados do outro cartão e d...
  • estherzinha30
  • Casual Listener
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

opzeggen account

Geachte heer/mevrouw, Ik heb bij jullie een account lopen onder een e-mail adres en facebook account en dit wil ik graag opheffen.Zou iemand van Sportify mij een bericht willen sturen hoe ik dit kan doen of mij een telefoonnummer willen geven, want d...

  • Newbie
  • Geachte heer/mevrouw,   Ik heb bij jullie een account lopen onder een e-mail adres en facebook account en dit wil ik graag opheffen. Zou iemand van Sportify mij een bericht willen sturen hoe ...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Cant add members through website for family premium

On website, premium for family page ... place to add family members does not show up. Cant add new members

  • Newbie
  • On website, premium for family page ... place to add family members does not show up.  Cant add new members
  • NSH65
  • Newbie
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

Can't login on facebook

hello, i am having problem to login with facebook.I have a normal spotify account and now i want to use it with facebook, but attempting the login it reports an unknow error with a popup: something went wrong, please try again later. The app has alre...

  • Newbie
  • hello, i am having problem to login with facebook. I have a normal spotify account and now i want to use it with facebook, but attempting the login it reports an unknow error with a popup: somethi...
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 152 Views
  • 0 replies
  • 0 likes

Trying to create account

Ok basically i've been trying to help someone create an account for spotify i type their email and password then when i go to choose a username and fill the rest in, go to sign up it won't do it and yes im aware that it could be a taken username but ...

  • Newbie
  • Ok basically i've been trying to help someone create an account for spotify i type their email and password then when i go to choose a username and fill the rest in, go to sign up it won't do it and ...
  • 160 Views
  • 0 replies
  • 0 likes
  • Account
  • 160 Views
  • 0 replies
  • 0 likes

Problema para editar a conta

Sou cliente Spotify Premium e migrei para o plano Familiar. O membro de minha familia tentou criar um usuário para que eu mandasse o convite, porém disse que o e-mail já estava sendo utilizado. Então solicitou a redefinição de senha, que é enviado no...

  • Newbie
  • Sou cliente Spotify Premium e migrei para o plano Familiar.   O membro de minha familia tentou criar um usuário para que eu mandasse o convite, porém disse que o e-mail já estava sendo utiliza...
  • Bittencourt
  • Spotify Star
  • 1428 Views
  • 1 replies
  • 0 likes
  • Account
  • 1428 Views
  • 1 replies
  • 0 likes

account hacked

My account appears to have been hacked and changed to a premium family account with 4 extra people added. I've now removed them and changed my password, but lost all of my playlists - can they be restored?

  • Newbie
  • My account appears to have been hacked and changed to a premium family account with 4 extra people added. I've now removed them and changed my password, but lost all of my playlists - can they be res...
  • wartist
  • Gig Goer
  • 243 Views
  • 2 replies
  • 0 likes
  • Account
  • 243 Views
  • 2 replies
  • 0 likes

Randomly degraded to spotify free

Thanks a lot for randomly degrading my account from premium to free, this happened just before my 12-hour flight, so lost all my offline music and podcasts.

  • Newbie
  • Thanks a lot for randomly degrading my account from premium to free, this happened just before my 12-hour flight, so lost all my offline music and podcasts. 😞   
  • user-removed
  • Not applicable
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Re: Search for Public Playlists that Contain Song/Artist

I can't find my playlist when I search for playlist name?How can I make this possible?

  • Newbie
  • I can't find my playlist when I search for playlist name? How can I make this possible?
  • user-removed
  • Not applicable
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

log in & money

Since the morning i cant log in to my spotify account. I thought it was my premium so i decided to pay it and overwrite on your bank account. But still i can not log in to my spotify account, i want my money back!

  • Newbie
  • Since the morning i cant log in to my spotify account. I thought it was my premium so i decided to pay it and overwrite on your bank account. But still i can not log in to my spotify account, i ...
  • 186 Views
  • 0 replies
  • 0 likes
  • Account
  • 186 Views
  • 0 replies
  • 0 likes

help music lover

help music loverhelp music loverhelp music loverhelp music loverhelp music loverhelp music lover

  • Casual Listener
  • help music loverhelp music loverhelp music loverhelp music loverhelp music loverhelp music lover
  • user-removed
  • Not applicable
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

I repeatedly get logged out of my account

So this morning I woke up to find the devices I use my premium account on to be logged out with the error message that the password is wrong. It isn't wrong because I use it a lot I sent a password reset link to my username and not a single email add...

  • Visitor
  • So this morning I woke up to find the devices I use my premium account on to be logged out with the error message that the password is wrong. It isn't wrong because I use it a lot   I sent a p...
  • user-removed
  • Not applicable
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 182 Views
  • 1 replies
  • 0 likes