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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 401631 Views
  • 958 replies
  • 107 likes
  • Account
  • 401631 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172714 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172714 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99378 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99378 Views
  • 68 replies
  • 10 likes

Superuser Contribution Changed email and password

So the account im currently on, logged in with facebook.I have access to creditcard information, mobile phone number connected, old email and old password.Still there is no way for me to recover the account from a hacker who just changed email and pa...

  • Newbie
  • So the account im currently on, logged in with facebook. I have access to creditcard information, mobile phone number connected, old email and old password. Still there is no way for me to recover ...
  • Melody
  • Spotify
  • 169 Views
  • 1 replies
  • 0 likes
  • Login
  • 169 Views
  • 1 replies
  • 0 likes

SOS IK KAN NIET OP SPOTIFY

Mijn betaling is afgelopen maand niet gelukt en teruggestord door mijn bank, nu is uiteraard mijn account geblokkeerd. Helaas heb ik totaal geen informatie gekregen over hoe ik mijn account weer terug kan krijgen. Kan iemand mij helpen? Hoe moet ik m...

  • Newbie
  • Mijn betaling is afgelopen maand niet gelukt en teruggestord door mijn bank, nu is uiteraard mijn account geblokkeerd. Helaas heb ik totaal geen informatie gekregen over hoe ik mijn account weer teru...
  • Hubo
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skips and Premium

I recently purchased premium.. billing name is same as name on app/account, app shows premium and online shows premium and payment has been processed but every time I am listening to a playlist and want to skip so many songs it tells me to purchase p...

  • Casual Listener
  • I recently purchased premium.. billing name is same as name on app/account, app shows premium and online shows premium and payment has been processed but every time I am listening to a playlist and w...
  • vdocktor
  • Casual Listener
  • 188 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 188 Views
  • 3 replies
  • 0 likes

Solved!! Opeens geen premium meer en heb genoeg banksaldo.

Mijn premium account is zomaar omgezet naar een free account, zonder enige kennisgeving van deze actie. Dit vind ik een beetje raar, aangezien ik al enige tijd een trouwe klant ben van Spotify. Moet ik nu zelf weer een premium subscription aan gaan v...

  • Casual Listener
  • Mijn premium account is zomaar omgezet naar een free account, zonder enige kennisgeving van deze actie. Dit vind ik een beetje raar, aangezien ik al enige tijd een trouwe klant ben van Spotify. Moet ...
  • Hubo
  • Community Legend
  • 534 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 534 Views
  • 4 replies
  • 0 likes

Globe Spotify - Missing account

Hi,Im subscribed to Spotify Premium w/ globe gosurf 499.Recently factory reconfigured my phone. now all my login credentials was gone.If i just cant know my USERname w/ the spotify account i can access my emails for recovery. But to no avail, I cant ...

  • Visitor
  • Hi, Im subscribed to Spotify Premium w/ globe gosurf 499. Recently factory reconfigured my phone. now all my login credentials was gone. If i just cant know  my USERname w/ the spotify accoun...
  • user-removed
  • Not applicable
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

One of my family account is in another country

Hi i created my Premium for Family account in Australia.Now were back in France, i made all the changes on my master account but one of my family account is always in Australia.. What do i do to resolve this problem? Thxs

  • Casual Listener
  • Hi i created my Premium for Family account in Australia. Now were back in France, i made all the changes on my master account but one of my family account is always in Australia..   What...
  • pinotibe
  • Casual Listener
  • 317 Views
  • 6 replies
  • 0 likes
  • Account
  • 317 Views
  • 6 replies
  • 0 likes

Account

How can i end my premium when i don´t know my passwort or username ?I don´t have access to my email anymore, the only thing i have is the booking number on my bank acc.

  • Newbie
  • How can i end my premium when i don´t know my passwort or username ? I don´t have access to my email anymore, the only thing i have is the booking number on my bank acc.
  • JPShibayama
  • Regular
  • 157 Views
  • 1 replies
  • 1 likes
  • 157 Views
  • 1 replies
  • 1 likes

Downloaded musics are gone, but still the storage is being used.[IOS]

I've downloaded more than 100 musics this month. Because i didnt make the payment our family premium closed. We reopened it yesterday, now all of the musics i downloaded are not downloaded. But spotify storage is 700 mb in my phone. So musics are in ...

  • Casual Listener
  • I've downloaded more than 100 musics this month. Because i didnt make the payment our family premium closed. We reopened it yesterday, now all of the musics i downloaded are not downloaded. But spoti...
  • JPShibayama
  • Regular
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Friend cannot login with email nor facebook

A friend of mine got Spotify Premium with KPN TV. She claims te never have used spotify before. However when she tries to login with her email adres she gets the message that she uses facebook login to log onto spotify. But when she uses facebook log...

  • Music Fan
  • A friend of mine got Spotify Premium with KPN TV. She claims te never have used spotify before. However when she tries to login with her email adres she gets the message that she uses facebook login ...
  • zen80nl
  • Music Fan
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in, tried all advice I can find in forums.

Log in with email on Android device. I have logged in on this device before. It logged me out a couple days ago for some reason then wouldn't let me log back in. I have tried with my email, my email minus @email.com and my username (the same one it g...

  • Casual Listener
  • Log in with email on Android device. I have logged in on this device before. It logged me out a couple days ago for some reason then wouldn't let me log back in.   I have tried with my email, ...
  • MrSquigles
  • Casual Listener
  • 449 Views
  • 3 replies
  • 0 likes
  • Account
  • 449 Views
  • 3 replies
  • 0 likes

Correção de CEP

Faço parte do Plano Família e quando fui verificar minha conta, inseri um número errado no CEP, e agora minha conta mudou para Free. O que posso fazer para concertar o CEP e voltar para o meu plano?

  • Newbie
  • Faço parte do Plano Família e quando fui verificar minha conta, inseri um número errado no CEP, e agora minha conta mudou para Free. O que posso fazer para concertar o CEP e voltar para o meu plano?
  • Tathiana
  • Newbie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Changing Country

I am trying to update my country in Spotify, however the step #4 on How to Change your Country for premium users (click here <...>) does not come up on my page. I have tried entering my new credit card details for the new country but it doesn't accep...

  • Casual Listener
  • I am trying to update my country in Spotify, however the step #4 on How to Change your Country for premium users (click here <...>) does not come up on my page. I have tried entering my new cre...
  • PatienceA
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

My E-Mail does not refresh

I changed my E-Mail in facebook but it dies not changes in spotify

  • Newbie
  • I changed my E-Mail in facebook but it dies not changes in spotify
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't accept my payments

Spotify won't accept any of my cards for premium payment. I tried 4 different cards, none of them works. Any other online or offline transaction works, so this problem is on spotify's end. Please solve this.

  • Casual Listener
  • Spotify won't accept any of my cards for premium payment. I tried 4 different cards, none of them works. Any other online or offline transaction works, so this problem is on spotify's end. Please sol...
  • Onat1
  • Casual Listener
  • 7921 Views
  • 5 replies
  • 0 likes
  • 7921 Views
  • 5 replies
  • 0 likes

Omzetten premium naar family

Ik wil mijn premium account omzetten naar een family account. Hoe moet ik dat doen?

  • Newbie
  • Ik wil mijn premium account omzetten naar een family account. Hoe moet ik dat doen?
  • FEP
  • Newbie
  • 90254 Views
  • 3 replies
  • 5 likes
  • 90254 Views
  • 3 replies
  • 5 likes

Solved!! Downloaded songs GONE after Subscription renewal

My Premium account ended and I renewed it a day later and all the songs I have downloaded are now unreconized and the app is starting to redownload all of the songs even though the app shows using XXGB on my SD card. Is there a way to make the app re...

  • Newbie
  • My Premium account ended and I renewed it a day later and all the songs I have downloaded are now unreconized and the app is starting to redownload all of the songs even though the app shows using XX...
  • labelscollected
  • Community Legend
  • 1547 Views
  • 1 replies
  • 0 likes
  • 1547 Views
  • 1 replies
  • 0 likes

My playlists won't play

My playlists won't play and it says I'm not a premium user anymore but I've been paying the premium payments. I know I was charged for this month. I recently just switched from sprint to tmobile. I wonder if that has anything to do with it.

  • Newbie
  • My playlists won't play and it says I'm not a premium user anymore but I've been paying the premium payments. I know I was charged for this month. I recently just switched from sprint to tmobile. I w...
  • Robert1948
  • Newbie
  • 1140 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1140 Views
  • 2 replies
  • 0 likes

Being charged for premium but I don't know for which email account.

I have tried diffrent emails that I know to log in to spotify to track the account that is premium but none of the accounts I know of have premium but yet I am being charged on my paypal the monthly subscription. How can I find out what account is ch...

  • Newbie
  • I have tried diffrent emails that I know to log in to spotify to track the account that is premium but none of the accounts I know of have premium but yet I am being charged on my paypal the monthly ...
  • Jacob
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Double Charge after Student Discount

I recently signed up for a student discount, and activated my Premium account. I have on account, logged in using Facebook, but my bank shows that I have been charged twice, at the same time (August 31, 2017 P034CCA and P034CCF). Spotify shows 1 rece...

  • Casual Listener
  • I recently signed up for a student discount, and activated my Premium account. I have on account, logged in using Facebook, but my bank shows that I have been charged twice, at the same time (August ...
  • Jacob
  • Community Legend
  • 348 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 348 Views
  • 3 replies
  • 0 likes

No me acepta la invitción de spotify familiar

Hola.Quería saber si saben por qué después de un mes de funcionar bien, el spotify familiar nos sacó a 3 de los 5 integrantes del grupo. Ahora cuando el titular de la cuenta nos manda invitación, nos dice que no puede verificar que vivimos en el mism...

  • Newbie
  • Hola. Quería saber si saben por qué después de un mes de funcionar bien, el spotify familiar nos sacó a 3 de los 5 integrantes del grupo. Ahora cuando el titular de la cuenta nos manda invitación, n...
  • kelekelesiu
  • Gig Goer
  • 846 Views
  • 10 replies
  • 2 likes
  • 846 Views
  • 10 replies
  • 2 likes