Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157663 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157663 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10674 Views
  • 3 replies
  • 10 likes
  • Security
  • 10674 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507939 Views
  • 985 replies
  • 112 likes
  • Account
  • 507939 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124629 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124629 Views
  • 74 replies
  • 12 likes

issue with zip code

Hi,I have a Family account, I am one of the 6. I didn't received the mail in which I should have confirmed our zip code. Now I am out of the family account because of this. I tried to insert zip code on my spotify account page but it doesn't allowed ...

  • Newbie
  • Hi, I have a Family account, I am one of the 6. I didn't received the mail in which I should have confirmed our zip code. Now I am out of the family account because of this. I tried to insert z...
  • 316 Views
  • 0 replies
  • 0 likes
  • Account
  • 316 Views
  • 0 replies
  • 0 likes

Charged twice but still not getting Premium.

My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine since charge can just be applied for future monthly s...

  • Casual Listener
  • My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine si...
  • 247 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 247 Views
  • 0 replies
  • 0 likes

My account is not connected to facebook but the name is gibberish

My account name is gibberish, and no .... I don't do facebook Account name: 1t67vrhcpipe0ia8pkh2xeyqgWhy is this? and how do I fix it? Sometimes it will show the propername in the upper left hand corner other times gibberish ....

  • Newbie
  • My account name is gibberish, and no .... I don't do facebook    Account name:  1t67vrhcpipe0ia8pkh2xeyqg Why is this? and how do I fix it? Sometimes it will show the propername i...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

I cannot change my E-mail

I have changed the email account in my Facebook and Spotify would not change my email accordingly. what else could i do? it is really irritating

  • Newbie
  • I have changed the email account in my Facebook and Spotify would not change my email accordingly. what else could i do? it is really irritating 
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! E-mail and password dont match ?

I bought a new phone and today I tried to reach my premium spotify account. First I thought that I forgot my password, then I asked for a reset my password. I have this account more than a year and Spotify couldnt match my email and account name. I c...

  • Regular
  • I bought a new phone and today I tried to reach my premium spotify account. First I thought that I forgot my password, then I asked for a reset my password. I have this account more than a year and S...
  • tugrulguner
  • Regular
  • 2128 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2128 Views
  • 5 replies
  • 0 likes

Solved!! Registered email don't exist, recover password

Hey guys! Need some help with my email address linked to my spotify account and the password. The email associated to my spotify account does not exist, and I want to change this email address to the one I use. The problem is that I need my password ...

  • Newbie
  • Hey guys! Need some help with my email address linked to my spotify account and the password.   The email associated to my spotify account does not exist, and I want to change this email addre...
  • user-removed
  • Not applicable
  • 523 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 523 Views
  • 1 replies
  • 0 likes

My favourite music got replaced!

Recently Discover Weekly made a list comprised of only latino music (something that I never listens to).And now I found that all my saved music was replaced with latino music! And a playlist with the same music was added. Maybe my account has been ha...

  • Newbie
  • Recently Discover Weekly made a list comprised of only latino music (something that I never listens to). And now I found that all my saved music was replaced with latino music! And a playlist with t...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

How can Change User Name

How can Change User Name

  • Regular
  • How can Change User Name
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Only 2 offline Devices

I am using Spotify on 4 Devices. Two of my Computers, my Handy and on my Ipod. But I only download Music on three devices. The Problem is, that I get a message every two weeks. It tells me that I am using the Download function on more than 3 Devices ...

  • Newbie
  • I am using Spotify on 4 Devices. Two of my Computers, my Handy and on my Ipod. But I only download Music on three devices. The Problem is, that I get a message every two weeks. It tells me that I am ...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Hi Spotify Member

Hi all how can i post in this forum

  • Regular
  • Hi all how can i post in this forum
  • maurice_ichi
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Account is getting repeatedly broken into

Hi, Someone keeps logging into my account and changing my password! I've reset it about 5 times in the past week already. I changed the email address that my account was associated to, as I had suspicions that my emails were compromised, but that did...

  • Newbie
  • Hi,   Someone keeps logging into my account and changing my password! I've reset it about 5 times in the past week already. I changed the email address that my account was associated to, as I ...
  • Sebasty
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Account mixed up

When I opened up Spotify (Android) I could see that someone was already listening (on another device), see attached image (I am not Mason). When browsing my playlists it was a mix of my lists and other playlists. I changed my password but this did no...

  • Newbie
  • When I opened up Spotify (Android) I could see that someone was already listening (on another device), see attached image (I am not Mason). When browsing my playlists it was a mix of my lists an...
  • 725 Views
  • 0 replies
  • 0 likes
  • Android
  • 725 Views
  • 0 replies
  • 0 likes

Payrment Problem

I've been trying over multiple days and different times of the day to change my credit card details, but I keep getting the oh no theres been a problem message.

  • Regular
  • I've been trying over multiple days and different times of the day to change my credit card details, but I keep getting the oh no theres been a problem message.
  • 269 Views
  • 0 replies
  • 0 likes
  • Account
  • 269 Views
  • 0 replies
  • 0 likes

email

how can I find out which email my spotify is connected to?

  • Newbie
  • how can I find out which email my spotify is connected to?
  • fischfun
  • Gig Goer
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Redeem family token won't work

When trying to redeem a family token for this account (the one I'm typing from) I just get a spinning wheel of death and the token will not be redeemed. Any issues in spotify? or am I just stupid?

  • Newbie
  • When trying to redeem a family token for this account (the one I'm typing from) I just get a spinning wheel of death and the token will not be redeemed. Any issues in spotify? or am I just stupid?
  • redszen
  • Newbie
  • 1126 Views
  • 6 replies
  • 1 likes
  • 1126 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unlinking my Rogers account

I want to downgrade my rogers account but I will loose my Spotify acocunt. How do I unlink it and start paying spearetly for Spotify? I have two accounts and would like to actually move to a family account.

  • Casual Listener
  • I want to downgrade my rogers account but I will loose my Spotify acocunt. How do I unlink it and start paying spearetly for Spotify? I have two accounts and would like to actually move to a family a...
  • braisbrais
  • Newbie
  • 1257 Views
  • 5 replies
  • 0 likes
  • 1257 Views
  • 5 replies
  • 0 likes

Premium family

I sent an invite to my son's email address and he gets an error message because his email address was already linked to Spotify free he wants to delete the free account and use the family one that I subscribed to

  • Newbie
  • I sent an invite to my son's email address and he gets an error message because his email address was already linked to Spotify free he wants to delete the free account and use the family one that I ...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Cuenta desactivada

Hola. Tengo un problema con mi cuenta, no puedo accesar a ella, cuando trato de acceder desde el movil solo me dice usuario/contraseña incorrectos, intenté d abrirlo desde la web pero me dice lo mismo. Traté de cambiar la contraseña pero me dice que ...

  • Newbie
  • Hola.   Tengo un problema con mi cuenta, no puedo accesar a ella, cuando trato de acceder desde el movil solo me dice usuario/contraseña incorrectos, intenté d abrirlo desde la web pero me dic...
  • 298 Views
  • 0 replies
  • 0 likes
  • Account
  • 298 Views
  • 0 replies
  • 0 likes

Superuser Contribution questions

I am a newbie, not yet joined. Can I do the following if I join Spotify:-create a folder of songs from spotify on my laptop?-I want to be able to play this same folder of music in my car ...how? I dont yet know but prob via CD-transfer & play this sa...

  • Newbie
  • I am a newbie, not yet joined. Can I do the following if I join Spotify: -create a folder of songs from spotify on my laptop? -I want to be able to play this same folder of music in my car ...how? ...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes