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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14919 Views

7 replies

11 likes

Security
  • 14919 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554953 Views

991 replies

116 likes

Account
  • 554953 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131282 Views

74 replies

12 likes

Account
Login
Premium
  • 131282 Views
  • 74 replies
  • 12 likes

premium account update requires security number

I can't access my account since the new update of info asks for a Security Number, which I dont have, as I'm not an american customer

Newbie

I can't access my account since the new update of info asks for a Security Number, which I dont have, as I'm not an american customer

1033 Views

0 replies

1 likes

  • 1033 Views
  • 0 replies
  • 1 likes

My son can't log on to spotify family because it says his account in another country...

I have signed into Spotify Premium but my son can't get it as it says his account is in another country, which is not the case. What do I do?

Newbie

I have signed into Spotify Premium but my son can't get it as it says his account is in another country, which is not the case. What do I do?

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

Solved!! No puedo agregar a una persona a plan familiar

Abrí una cuenta familiar, y agregué a 3 personas, pero despues de 15 días, una de esas personas ya no pudo entrar a su cuenta premium, le aparecía como si fuera gratuita.Ya tratamos borrando y cargando de nuevo la aplicación y con un nuevoo correo, p...

Casual Listener

Abrí una cuenta familiar, y agregué a 3 personas, pero despues de 15 días, una de esas personas ya no pudo entrar a su cuenta premium, le aparecía como si fuera gratuita. Ya tratamos borrando y...

benjamin29

Newbie

7873 Views

15 replies

0 likes

Premium
Subscription
  • 7873 Views
  • 15 replies
  • 0 likes

i just merged a non FB account with an FB account and lost all my playlists. help!

i just merged a non FB account with an FB account and lost all my playlists. help!i tried logging out and loggin in again on the app and on the web but i still don't see my playlists.

Newbie

i just merged a non FB account with an FB account and lost all my playlists. help! i tried logging out and loggin in again on the app and on the web but i still don't see my playlists. 

145 Views

0 replies

0 likes

  • 145 Views
  • 0 replies
  • 0 likes

Premium resourses are not working!!!

I have a premium familiar account but some of the premium resourses are not working!!!Resourses as music return, music jump, aleatory play ...Could somebody help me?The pic below say that I just found a premium resourse, and offer me a 1 month free t...

Newbie

I have a premium familiar account but some of the premium resourses are not working!!! Resourses as music return, music jump, aleatory play ... Could somebody help me? The pic below say that I j...

Sheilawoods1212

Casual Listener

258 Views

3 replies

0 likes

  • 258 Views
  • 3 replies
  • 0 likes

Account Through Distro Kid

I have my music being played on Spotify through Distro. Is there any way i can make an Account to access?

Casual Listener

I have my music being played on Spotify through Distro. Is there any way i can make an Account to access?

Maxim

Spotify Star

11715 Views

3 replies

0 likes

  • 11715 Views
  • 3 replies
  • 0 likes

Premium to Family account on PlayStation4

I've signed in for Premium in PlayStation Wallet, but I want to upgrade to Family account now and there is no simple way through PlayStation account management site.Do I have to unsubscribe from Premium and then purchase Family account? If so, do my ...

Newbie

I've signed in for Premium in PlayStation Wallet, but I want to upgrade to Family account now and there is no simple way through PlayStation account management site. Do I have to unsubscribe from Pr...

273 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 273 Views
  • 0 replies
  • 0 likes

Solved!! Recover playlist from an old account

Hi, I want to recover playlists and saved songs from my old account. it was a spotify premium account and I got it from vodafone. It was free for first 6 months and then it got chargeable. After that I upgraded my vodafone contract and thus my spotif...

Casual Listener

Hi,   I want to recover playlists and saved songs from my old account. it was a spotify premium account and I got it from vodafone. It was free for first 6 months and then it got chargeable. A...

wildcarla

Newbie

9090 Views

3 replies

0 likes

Other
  • 9090 Views
  • 3 replies
  • 0 likes

Hacked account?

About 2 weeks ago my playlists got deleted. All of them. I thought it was a technical error but then I saw that songs were shown in my history that I never played. Would I be able to restore my playlists?? How do I know if my account is secure?

Newbie

About 2 weeks ago my playlists got deleted. All of them. I thought it was a technical error but then I saw that songs were shown in my history that I never played. Would I be able to restore my playl...

152 Views

0 replies

0 likes

  • 152 Views
  • 0 replies
  • 0 likes

Account country does not match

I am using Spotify over a month now. I suddenly saw notice on login screen in Spotify app that; "Your country does not match to the one set in your profile" I login to web to change my country, but when I go to update profile section, it says; "Your ...

Visitor

I am using Spotify over a month now.    I suddenly saw notice on login screen in Spotify app that;   "Your country does not match to the one set in your profile"    I l...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

PROMOÇÃO 30 DIAS GRÁTIS

Assinei o pacote de 16,90 com a promessa de 30 dias gratuitos como premium. Ou seja, teria 1 mês que paguei e 1 mês grátis. O Premium hoje completaria 1 mês grátis e eu usaria então mais um mês que eu paguei. Agora o Spotify está pedindo pra eu assin...

Newbie

Assinei o pacote de 16,90 com a promessa de 30 dias gratuitos como premium. Ou seja, teria 1 mês que paguei e 1 mês grátis. O Premium hoje completaria 1 mês grátis e eu usaria então mais um mês ...

Bittencourt

Spotify Star

3603 Views

7 replies

1 likes

Premium
  • 3603 Views
  • 7 replies
  • 1 likes

Spotify family, invitation non reçue

Bonjour, j'ai un abonnement family qui permet donc 5 comptes sous le même toit. Problème étant que lorsque j'envoie une invitation à l'un des membres de ma famille ce dernier ne reçois aucun mail (j'ai réitéré l'expérience de nombreuses fois sans suc...

Newbie

Bonjour,    j'ai un abonnement family qui permet donc 5 comptes sous le même toit. Problème étant que lorsque j'envoie une invitation à l'un des membres de ma famille ce dernier ne reçois...

456 Views

0 replies

0 likes

  • 456 Views
  • 0 replies
  • 0 likes

Cannot select PayPal as payment choice due to restriction on company change

I'm trying to go premium but can't due to a restriction that I have not being able to see any other options other than that of USA when I try to do a change of Country to my profile. All my billing options are associated to another country. I'd appre...

Newbie

I'm trying to go premium but can't due to a restriction that I have not being able to see any other options other than that of USA when I try to do a change of Country to my profile.   All my ...

114 Views

0 replies

0 likes

  • 114 Views
  • 0 replies
  • 0 likes

Change Login Password

I have an account which is able to login both using the Facebook and the email address. I can not find a way to change the email login password, which I have to do because my password is leaked by Spotify! It is now publicly available with houndres o...

Newbie

I have an account which is able to login both using the Facebook and the email address. I can not find a way to change the email login password, which I have to do because my password is leaked by Sp...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

IMPOSSIBLE DE ME CONNECTER À MON COMPTE CAR MON ADRESSE MAIL ASSOCIÉE EST OBSOLÈTE

BonjourJ'ai un compte Spotify Premium et je souhaite mettre à jour mes coordonnées bancaires mais je n'ai plus accès à l'adresse mail (une très vieille adresse hotmail) à laquelle mon compte Spotify est associée je ne peux donc RIEN modifier dans mon...

Visitor

Bonjour J'ai un compte Spotify Premium et je souhaite mettre à jour mes coordonnées bancaires mais je n'ai plus accès à l'adresse mail (une très vieille adresse hotmail) à laquelle mon compte Spot...

588 Views

0 replies

0 likes

  • 588 Views
  • 0 replies
  • 0 likes

Account Stolen?

I reliazed someone else also using my spotify account, I changed my password but the "song" hacker listening is now all over recommandation. Is there anyway to reset this?

Casual Listener

I reliazed someone else also using my spotify account, I changed my password but the "song" hacker listening is now all over recommandation.    Is there anyway to reset this?

alperegitmen

Casual Listener

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

Solved!! How long does it take to get the blue mark for an artist?

hiwe already published a song on spotify but we have no access to the artist profile. i filled in the request form and sent it about a week ago. my question: how long does it take to get an answer? regards

Newbie

hi we already published a song on spotify but we have no access to the artist profile. i filled in the request form and sent it about a week ago.   my question: how long does it take to ...

Maxim

Spotify Star

756 Views

1 replies

0 likes

Account
  • 756 Views
  • 1 replies
  • 0 likes

Age won't update in my Spotify.

I created a Spotify account linked to my facebook account. I noticed that my age in facebook is wrong so i changed it to my correct age, but then it won't change the age in my Spotify profile.I am trying to get the student discount and I think this i...

Newbie

I created a Spotify account linked to my facebook account. I noticed that my age in facebook is wrong so i changed it to my correct age, but then it won't change the age in my Spotify profile. ...

365 Views

0 replies

3 likes

Account
Premium
  • 365 Views
  • 0 replies
  • 3 likes

Spotify on ps4

I can't seem to link my spotify account to my PlayStation network account and when I try to link them together it tells me that they are already linked and to try a different Sony account.. help please??

Newbie

I can't seem to link my spotify account to my PlayStation network account and when I try to link them together it tells me that they are already linked and to try a different Sony account.. help plea...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes