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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1483 Views
  • 0 replies
  • 7 likes
  • Security
  • 1483 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445208 Views
  • 970 replies
  • 108 likes
  • Account
  • 445208 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198732 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198732 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108079 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108079 Views
  • 70 replies
  • 11 likes

Solved!! Can't log into web player!!

I have a chrome book, and I've had Spotify web player on my computer for over a year now. A few days ago, I went to Spotify and it had logged me out! There was a button on the login page stating "log in with Spotify". I have clicked on this button nu...

  • Casual Listener
  • I have a chrome book, and I've had Spotify web player on my computer for over a year now. A few days ago, I went to Spotify and it had logged me out! There was a button on the login page stating...
  • MSM1
  • Casual Listener
  • 15268 Views
  • 2 replies
  • 0 likes
  • 15268 Views
  • 2 replies
  • 0 likes

About subscription

Hi! I'm just new with spotify, I subscribe to the premium that cost me 129pesos now I cannot play the music in my playlist I cannot play next, when I subscribe it even asked me for a payment method the payment pushed through, how am I gonna solve thi...

  • Newbie
  • Hi! I'm just new with spotify, I subscribe to the premium that cost me 129pesos now I cannot play the music in my playlist 😭 I cannot play next, when I subscribe it even asked me for a payment metho...
  • ajsimps123
  • Gig Goer
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Searching Users

We currently have 3 accounts with Spotify and are unable to search other users on all 3 (such as our friends' accounts). When you attempt to search it prompts "no results found." Settings have not been adjusted and this issue has been persistent for ...

  • Regular
  • We currently have 3 accounts with Spotify and are unable to search other users on all 3 (such as our friends' accounts). When you attempt to search it prompts "no results found." Settings have not be...
  • asmarco1984
  • Regular
  • 161130 Views
  • 23 replies
  • 7 likes
  • Account
    Other
    Premium
    Subscription
  • 161130 Views
  • 23 replies
  • 7 likes

Superuser Contribution Problems with account

I signed up on my phone. I am being charged for premium. I thought I had a month free trial. I logged out of my phone and then tried to sign in again. I could not. Neither email I use works so not sure how my account was created. I had to sign up wit...

  • Newbie
  • I signed up on my phone. I am being charged for premium. I thought I had a month free trial. I logged out of my phone and then tried to sign in again. I could not. Neither email I use works so not su...
  • FabianS_Bogota
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete an account without a password?

My son opened a spotify account some time ago and never really used it. Since then he has forgotten his password and the email address associated with the password is no longer live so we can't simply reset the password. I think it's best to delete t...

  • Newbie
  • My son opened a spotify account some time ago and never really used it.  Since then he has forgotten his password and the email address associated with the password is no longer live so we can't...
  • FabianS_Bogota
  • Roadie
  • 1468 Views
  • 1 replies
  • 0 likes
  • 1468 Views
  • 1 replies
  • 0 likes

2 Accounts with one Name?

Hey! I got a Very Funny Problem! I have my Premium Account "LetsBladeHD" and i tried to Login with my Facebook Account. The Problem is that the Facebook Account is Another then the Premium Account. Both have the Same Name but have other Passwords:Exa...

  • Casual Listener
  • Hey! I got a Very Funny Problem!   I have my Premium Account "LetsBladeHD" and i tried to Login with my Facebook Account.    The Problem is that the Facebook Account is Another the...
  • LetsBladeHD
  • Casual Listener
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 245 Views
  • 1 replies
  • 0 likes

Account Hacked - Cannot access

Someone logged into my account and changed the password and email. Now I do not have access to my premium account. Please help. My user name is ********, although that might have been changed by now. Please email me directly to ********@gmail.com

  • Newbie
  • Someone logged into my account and changed the password and email. Now I do not have access to my premium account. Please help. My user name is ********, although that might have been changed by now....
  • Robert_W
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 236 Views
  • 1 replies
  • 0 likes

Help

The email that said will be send after i verify my account has not been send to me at all

  • Newbie
  • The email that said will be send after i verify my account has not been send to me at all
  • Robert_W
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted facebook account

So I deleted my facebook account and my spotify account was linked now I'm not able to sign up for a new account because my email address is assositcated with my facebook account. How can I fix this?

  • Newbie
  • So I deleted my facebook account and my spotify account was linked now I'm not able to sign up for a new account because my email address is assositcated with my facebook account.   How can I ...
  • FabianS_Bogota
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fake account by an accident

I activated my Spotify premium for 3 months offer till august 10th but I realized I put it on a fake account when I did it so My premium is supposed to be over but I can't turn it off without going to the email I need help and a response asap please ...

  • Newbie
  • I activated my Spotify premium for 3 months offer till august 10th but I realized I put it on a fake account when I did it so My premium is supposed to be over but I can't turn it off without going t...
  • FabianS_Bogota
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • Premium
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

My partner and I have noticed that we have both been paying for our Spotify subscriotion. He paid from when we first signed up about 6 or 7 years ago until 31/3/2016. I also have been paying from when we first signed up and contiue to pay. Can you he...

  • Newbie
  • My partner and I have noticed that we have both been paying for our Spotify subscriotion. He paid from when we first signed up about 6 or 7 years ago until 31/3/2016. I also have been paying fro...
  • FabianS_Bogota
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution hasło na inne urzadzenie/password for different account

kiedy chcę używać Spotify na urządzeniu, muszę ustawić oddzielne hasło i nazwę logowania dla podanej nazwy użytkownika.za każdym razem pojawia mi się komunikat:Niestety, Twój adres e-mail nie był dostępny. Wyloguj się, zaloguj ponownie i ponów próbę....

  • Newbie
  • kiedy chcę  używać Spotify na urządzeniu, muszę ustawić oddzielne hasło i nazwę logowania dla podanej nazwy użytkownika. za każdym razem pojawia mi się komunikat:Niestety, Twój adres ...
  • FabianS_Bogota
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Move a playlist

My daughter has a playlist on my account, I now want her to get her own account; is there somehow she can move the playlist to her account so she don't have to start from the beginning?

  • Casual Listener
  • My daughter has a playlist on my account, I now want her to get her own account; is there somehow she can move the playlist to her account so she don't have to start from the beginning?
  • meganh007
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 contas simultâneas

Tenho uma conta premium em meu nome e entrei no premium família. Preciso cancelar a individual ou ao logar no familiar suspende a conta anterior?

  • Newbie
  • Tenho uma conta premium em meu nome e entrei no premium família. Preciso cancelar a individual ou ao logar no familiar suspende a conta anterior?
  • FabianS_Bogota
  • Roadie
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Solved!! spotify is not available

Hello, I just wanted to ask why spotify is not available if some countries like mine Tunisia. And are there any info on wether the situation is going to change soon or not. Thank you

  • Newbie
  • Hello, I just wanted to ask why spotify is not available if some countries like mine Tunisia. And are there any info on wether the situation is going to change soon or not. Thank you 
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 1 likes
  • 330 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify logs out. And Download disapers

This is so anoying Ive had spotify since Nokia symbian os. And still I went in to my downloads and some of them are gone on my android and my girlfriends sptify on the same fameily account on ios just got logged out. Now logged in with an 8 hours dri...

  • Newbie
  • This is so anoying Ive had spotify since Nokia symbian os. And still I went in to my downloads and some of them are gone on my android and my girlfriends sptify on the same fameily account on ios jus...
  • FabianS_Bogota
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

users not appear in the searches !!!!

Hi there is a problem with spotify users not appear in the searches. This problem has 9 days or more, and is a problem of spotify. i try different users and connections, and in all have this problem now.

  • Casual Listener
  • Hi there is a problem with spotify users not appear in the searches.  This problem has 9 days or more, and is a problem of spotify. i try different users and connections, and in all have this pr...
  • Boomjax1
  • Regular
  • 370 Views
  • 3 replies
  • 2 likes
  • Other
  • 370 Views
  • 3 replies
  • 2 likes

paid for premium not getting it

switched from the trial to the student premuim, money has fully come out of the account (not pending) Ive loged out and back in again, still wont let me access the premuim features of my account.... any help would be awesome!

  • Casual Listener
  • switched from the trial to the student premuim, money has fully come out of the account (not pending) Ive loged out and back in again, still wont let me access the premuim features of my account.... ...
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

familiar

Meus dois membros da família não conseguem fazer login pois diz que o endereço não confere. como corrigir isso?

  • Newbie
  • Meus dois membros da família não conseguem fazer login pois diz que o endereço não confere. como corrigir isso?
  • Bittencourt
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes