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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158985 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158985 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10735 Views
  • 3 replies
  • 10 likes
  • Security
  • 10735 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508965 Views
  • 985 replies
  • 112 likes
  • Account
  • 508965 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124794 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124794 Views
  • 74 replies
  • 12 likes

Account hacked

Went to log into Spotify. All my settings. Songs gone & my password was changed. **bleep**

  • Visitor
  • Went to log into Spotify. All my settings. Songs gone & my password was changed. **bleep**
  • CryticalAce
  • Rising Star 1
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Sonos and Spotify non premium account

I see Google Home now supports free Spotify accounts.... any news about a similar arrangement with Sonos?

  • Newbie
  • I see Google Home now supports free Spotify accounts.... any news about a similar arrangement with Sonos?
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Follower count going down

nevermind

  • Regular
  • nevermind
  • CryticalAce
  • Rising Star 1
  • 193 Views
  • 1 replies
  • 0 likes
  • Other
  • 193 Views
  • 1 replies
  • 0 likes

Family Setup: Confirm Button will not work???

I have a family account, but when I go to setup an account for a family member, I enter all of their details and when it's done there is a "confirm" button.When I press the button it changed from green to light green, but nothing processes or changes...

  • Casual Listener
  • I have a family account, but when I go to setup an account for a family member, I enter all of their details and when it's done there is a "confirm" button. When I press the button it changed from g...
  • asudchiman
  • Casual Listener
  • 692 Views
  • 6 replies
  • 0 likes
  • 692 Views
  • 6 replies
  • 0 likes

I NEED spotify professional help, logging in

I am pretty sure my Spotify account, Shelby-427 is inactive, i am unable to log in and i've been trying for over a week, i think it is because of me canceling Premium, but i just didn't have money for Premium, i want my account back and i miss the mu...

  • Casual Listener
  • I am pretty sure my Spotify account, Shelby-427 is inactive, i am unable to log in and i've been trying for over a week, i think it is because of me canceling Premium, but i just didn't have money fo...
  • 300 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 300 Views
  • 0 replies
  • 0 likes

Solved!! Cant contact Spotify

My debit card has been charged repeatedly and we only used Spotify once. We do not have an account to be able to log into to cancel any subscription so cannot make contact via the contact form and don't have a Twitter account. Can anyone help me make...

  • Newbie
  • My debit card has been charged repeatedly and we only used Spotify once. We do not have an account to be able to log into to cancel any subscription so cannot make contact via the contact form and do...
  • Jacob
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 485 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't log in on my account

I already have a Spotify account, it's been more than a week that I've been trying to log in. I'm putting everything correct but it keeps sending me back to log inI am really upset because I haven't been able to listen to my music and I don't want to...

  • Casual Listener
  • I already have a Spotify account, it's been more than a week that I've been trying to log in. I'm putting everything correct but it keeps sending me back to log in I am really upset because I haven'...
  • 02021995st
  • Casual Listener
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Account hacked

My spotify account has been hacked and mail and password is changed. How can i get help to fix it? I don't have twitter and don't plan to get it either.

  • Newbie
  • My spotify account has been hacked and mail and password is changed. How can i get help to fix it? I don't have twitter and don't plan to get it either.  
  • Jacob
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Betaling

Hoe kan ik mijn premium family account opzeggen zonder dat ik premium heb? Moet ik dan weer eerst premium kopen?

  • Newbie
  • Hoe kan ik mijn premium family account opzeggen zonder dat ik premium heb? Moet ik dan weer eerst premium kopen?
  • Hubo
  • Community Legend
  • 4688 Views
  • 22 replies
  • 0 likes
  • Premium
  • 4688 Views
  • 22 replies
  • 0 likes

ACCOUNT HACKED!!

My premium account is hacked and I cant reset my password because that email has been hacked as well. What do I do? Im paying for an account that I dont even have access to!

  • Visitor
  • My premium account is hacked and I cant reset my password because that email has been hacked as well. What do I do? Im paying for an account that I dont even have access to!
  • Jacob
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 257 Views
  • 1 replies
  • 0 likes

Endereço familiar cadastrado

Olá, Tenho minha contra premium familiar ha algum tempo, e havia cadastrado corretamente o endereço residencial para confirmação. Porém, um dos meus familiares precisou utilizar a confirmação do endereço por conta da troca de aparelho de telefone e n...

  • Newbie
  • Olá,   Tenho minha contra premium familiar ha algum tempo, e havia cadastrado corretamente o endereço residencial para confirmação.  Porém, um dos meus familiares precisou utilizar a con...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Cuenta familiar premium para verificar la residencia no acepta la solicitud

Tengo una cuenta familiar premium para 6 personas y no he podido agregar a nadie más que a mi hermana. Mis padres decidieron probar la aplicación y no los acepta, a pesar de que todos vivimos en la misma dirección y casa. Será posible que al ingresar...

  • Newbie
  • Tengo una cuenta familiar premium para 6 personas y no he podido agregar a nadie más que a mi hermana. Mis padres decidieron probar la aplicación y no los acepta, a pesar de que todos vivimos en la m...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Sonos/subscription re spoptify

Having not played my music for some time my sonos system says my spotify account needs up grading.Can anyone help please.Patrick

  • Regular
  • Having not played my music for some time my sonos system says my spotify account needs up grading. Can anyone help please. Patrick 
  • 171 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 0 replies
  • 0 likes

Solved!! Points for sync up lyrics

Hello, i have a question. Does anybody knows what are the points for? which is their meaning? Sorry for my english. Thanks!

  • Newbie
  • Hello, i have a question. Does anybody knows what are the points for? which is their meaning? Sorry for my english. Thanks!
  • MYKoh
  • Newbie
  • 944 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 944 Views
  • 2 replies
  • 0 likes

Premium

Tengo cuenta premium y no me deja pasar las canciones porque segun no tengo ninguna cuenta premium

  • Newbie
  • Tengo cuenta premium y no me deja pasar las canciones porque segun no tengo ninguna cuenta premium
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution I forgot my facebook account and my email address, How do I cancel my spotify subscription?

I forgot my facebook account and email address how can I cancel my monthly subscription because they keep charging me.

  • Newbie
  • I forgot my facebook account and email address how can I cancel my monthly subscription because they keep charging me.
  • AndyJoel
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for Premium with PayPal balance.

Hello. I'm trying to buy the $9.99 premium a month but when it directs me to paypal, it only gives the option to pay thru my bank account, which i don't want to do because i already have a current balance in my paypal. When I try to switch payment ty...

  • Newbie
  • Hello.   I'm trying to buy the $9.99 premium a month but when it directs me to paypal, it only gives the option to pay thru my bank account, which i don't want to do because i already have a c...
  • AndyJoel
  • Spotify Legend
  • 4900 Views
  • 1 replies
  • 0 likes
  • 4900 Views
  • 1 replies
  • 0 likes

Superuser Contribution Community post disappeared.

All I wanted was to listen to some fresh downloaded music. Two hours later nothing is fixed, and my post about it just vanished!I don't know where to post this so it is going here. I made a post. I saw the post, it was listed in my posts and in the f...

  • Music Fan
  • All I wanted was to listen to some fresh downloaded music. Two hours later nothing is fixed, and my post about it just vanished! I don't know where to post this so it is going here.   I made ...
  • AndyJoel
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque spotify con movistar y no solo?

No se en que me veneficia contratar un plan movistar que incluye spotify por $99 al mes ya que si contrato spotify a parte me sale exactamente lo mismo.Te hacen pensar que puedes usar spotify en streming sin gastar tus datos moviles, pero parese que ...

  • Newbie
  • No se en que me veneficia contratar un plan movistar que incluye spotify por $99 al mes ya que si contrato spotify a parte me sale exactamente lo mismo. Te hacen pensar que puedes usar spotify en st...
  • AndyJoel
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Premium
  • 321 Views
  • 1 replies
  • 0 likes