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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

Solved!! Double Payment

I've sub for spotify about 4 months ago, my payment was always set to day 10th of each month. This month the spotify asked me to update my payment settings, but i put the same data and they accepted it, however, i got a second fee yesterday, with the...

Newbie

I've sub for spotify about 4 months ago, my payment was always set to day 10th of each month. This month the spotify asked me to update my payment settings, but i put the same data and they accepted ...

carl_harris

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

No es posible validar la dirección familiar

Tengo plan premium familiar y a todos los usuarios les llegó el mensaje de validar dirección con el código postal. De los 5 miembros solo uno pudo hacer la validación. El resto de mi familia no puede usar premium. Spotify ya cobró mi mensualidad de m...

Newbie

Tengo plan premium familiar y a todos los usuarios les llegó el mensaje de validar dirección con el código postal. De los 5 miembros solo uno pudo hacer la validación. El resto de mi familia no puede...

osornios

Spotify Star

711 Views

1 replies

0 likes

Account
Premium
Subscription
  • 711 Views
  • 1 replies
  • 0 likes

How do I know my account won't be charged double for signing up for Family Premium?

I just switched my account from Premium to Family Premium. My husband and son both have a premium spotify account. How can I be assured they won't be charged their monthy subscription fee and then I will also be charged the Family Premium Fee?

Newbie

I just switched my account from Premium to Family Premium.  My husband and son both have a premium spotify account.  How can I be assured they won't be charged their monthy subscription fee...

Maxim

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Ingresar a spotify

Tengo problemas para ingresar a spotify me cambiaron a plan familiar e ingreso todos los datos correctos y no me deja que la direccion no es correcta .. Ya intente varias veces que puedo hacer ?!

Newbie

Tengo problemas para ingresar a spotify me cambiaron a plan familiar e ingreso todos los datos correctos y no me deja que la direccion no es correcta .. Ya intente varias veces que puedo hacer ?!

osornios

Spotify Star

1754 Views

1 replies

0 likes

  • 1754 Views
  • 1 replies
  • 0 likes

Superuser Contribution Faço parte do Premium familiar, mas continuo FREE

Faço parte de uma conta Premium Familiar, mas quando faço o login no app do celular ou do computador, ele continua logado como FREE. Quando entro no site par saber mais informações sobre minha conta, está escrito que eu faço parte do plano familiar. ...

Newbie

Faço parte de uma conta Premium Familiar, mas quando faço o login no app do celular ou do computador, ele continua logado como FREE. Quando entro no site par saber mais informações sobre minha conta,...

claudiaibias

Newbie

423 Views

2 replies

0 likes

Account
Premium
  • 423 Views
  • 2 replies
  • 0 likes

Redeem code is not working

About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it on my account. Now it says I don't have spotify pr...

Casual Listener

About 2 weeks ago I got notified that my subscription was about end and if I wanted to keep my premium I would have to update my details. I bought a 7 euros redeem code and I used it and activated it...

naomechateies17

Casual Listener

312 Views

2 replies

0 likes

Premium
  • 312 Views
  • 2 replies
  • 0 likes

Any ideas for adjusting Discover Weekly recommendations?

Maybe a weird question, but my Discovery Weekly playlist is getting thrown off because I use my Spotify account every night to listen to a sleep playlist. I usually like to listen to EDM, but now all of my recommendations are slow/acoustic music beca...

Newbie

Maybe a weird question, but my Discovery Weekly playlist is getting thrown off because I use my Spotify account every night to listen to a sleep playlist. I usually like to listen to EDM, but now all...

brennoncs

Newbie

533 Views

3 replies

1 likes

  • 533 Views
  • 3 replies
  • 1 likes

Superuser Contribution Redeemed voucher didn't work

I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last month. I successfuly got my 9.99 back, but my acco...

Newbie

I redeemed a voucher for 12 months premium, but then after a couple of months saw that I was still being billed by paypal. So I stopped that payment, and asked paypal to get my 9.99 back for the last...

AndyJoel

Spotify Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Re: Fehlermeldung bei Zahlung mit Kreditkarte "Ups.."

Hallo,ich habe exakt das gleiche Problem und versuche nun schon seit einer Ewigkeit meinen Studentenstatus zu erneueren und die Zahlungsoption zu ändern - es funktioniert weder über Paypal, Kreditkarte noch Klarna. Super frustrierend!Gibt es mitlerwe...

Newbie

Hallo, ich habe exakt das gleiche Problem und versuche nun schon seit einer Ewigkeit meinen Studentenstatus zu erneueren und die Zahlungsoption zu ändern - es funktioniert weder über Paypal, Kredi...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not all albums of artists shown

Since a couple of days I cannot access all music that should be available on Spotify. For instance, if I search for 'arcade fire' only one artist is shown and when I click on this artist, I only see two albums. However, on my friend's account, many m...

Casual Listener

Since a couple of days I cannot access all music that should be available on Spotify. For instance, if I search for 'arcade fire' only one artist is shown and when I click on this artist, I only see ...

themearl

Casual Listener

236 Views

2 replies

0 likes

  • 236 Views
  • 2 replies
  • 0 likes

Someone using account after password change and signed out

Hi, I have signed out of all devices ( a few times) and also changed my password. I am still being told someone else is using my account and seeing random music in my recently played lists. Please can someone advise how I can stop this happening? Tha...

Newbie

Hi,   I have signed out of all devices ( a few times) and also changed my password. I am still being told someone else is using my account and seeing random music in my recently played lists. ...

Bittencourt

Spotify Star

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant use the spotify for free

When i try to click shuffle play there's a message that i need to switch to premium. Why is that? Btw im currently living in taiwan.

Casual Listener

When i try to click shuffle play there's a message that i need to switch to premium. Why is that? Btw im currently living in taiwan.

Xxxpatxxx

Casual Listener

370 Views

2 replies

0 likes

Account
Free
Subscription
  • 370 Views
  • 2 replies
  • 0 likes

Can't upgrade

Go to subscription which shows free, when I press to upgrade nothing happens..

Casual Listener

Go to subscription which shows free, when I press to upgrade nothing happens..

Maxim

Spotify Star

282 Views

3 replies

0 likes

  • 282 Views
  • 3 replies
  • 0 likes

Premium cant use it

I was on a premium plan, not the main account and then one day it switch to a free accoubt stating you could not confirm i live in the same address as the accou t holder. We live in the same address, and cant do the process of enrolling again. **blee...

Newbie

I was on a premium plan, not the main account and then one day it switch to a free accoubt stating you could not confirm i live in the same address as the accou t holder. We live in the same address,...

Bittencourt

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

I have to change my physical adress

Hi! I registered Spotify years ago and I moved 2 -3 times after that. I don't remember the adress that I wrote and I want to update it and start a family premium account

Newbie

Hi! I registered Spotify years ago and I moved 2 -3 times after that. I don't remember the adress that I wrote and I want to update it and start a family premium account

Maxim

Spotify Star

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Kicked me out

Here's what we got from you: It is saying I am not a Spotify user. It kicked me out of the app and told me to log back on, and now won't let me log on. I click log on through Facebook and it says that I have authorized the app and then goes back sot ...

Newbie

Here's what we got from you: It is saying I am not a Spotify user. It kicked me out of the app and told me to log back on, and now won't let me log on. I click log on through Facebook and it says tha...

Usernamenot

Newbie

516 Views

2 replies

1 likes

  • 516 Views
  • 2 replies
  • 1 likes

Logging in, new password

I requested a password change as I forgot my login password to Spotify but didn't do it straight away. Then I requested another one but it said it was timed out or something so it won't allow me change my password and I can't remember my old one! Ple...

Newbie

I requested a password change as I forgot my login password to Spotify but didn't do it straight away. Then I requested another one but it said it was timed out or something so it won't allow me chan...

Maxim

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Deactivating Facebook

Hi. I signed up using facebook, although I use my Spotify at work and they have now blocked facebook. How can I unlink my account so I can log in with a email address and password

Newbie

Hi. I signed up using facebook, although I use my Spotify at work and they have now blocked facebook. How can I unlink my account so I can log in with a email address and password

Maxim

Spotify Star

240 Views

1 replies

0 likes

Account
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't receive PIN for mobile subscription

I am changing my payment method to mobile but Im not receiving any PIN. Tried to reboot the app, tried the web but still doesnt send me PIN.

Visitor

I am changing my payment method to mobile but Im not receiving any PIN. Tried to reboot the app, tried the web but still doesnt send me PIN.

AndyJoel

Spotify Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes