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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 166276 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 166276 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11180 Views
  • 6 replies
  • 11 likes
  • Security
  • 11180 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514130 Views
  • 986 replies
  • 112 likes
  • Account
  • 514130 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125592 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125592 Views
  • 74 replies
  • 12 likes

Wrong country

Hello,I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now my friend can't activate his code, and now I can't cance...

  • Casual Listener
  • Hello, I'm a spanish student living in Lithuania, so I bought a gift card for one friend who has a lithuanian spotify account, and mine is spanish because I paid with my spanish credit card, now&nbs...
  • Maxim
  • Spotify Star
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

merge two accounts

I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?

  • Newbie
  • I have a premium account. I recently acquired a second account with my mobile phone package. How do I transfer my first account including playlists and history to the second?
  • Hubo
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Logging in in different device

I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?

  • Newbie
  • I'm trying to log in in my boyfriends phone (my phone is currently logged off), and it keeps saying "you already have an account with this username". Any way to fix this?
  • Hubo
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify family pops up with "Cant render"

Hi, i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be displayed." How do i fix this?

  • Newbie
  • Hi,   i purchased spotify family package for my family, but having trouble adding my brother in. When i send him a link to join or email him it comes up with "Cant render, Sorry file cannot be...
  • Hubo
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Computer and SO's phone are synced for spotify.

When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will change his music? Or if I see he's listening to a song and I...

  • Newbie
  • When my SO listens to music on his phone, it shows up on our family computer as he's listening to it. I was wondering if this means I can still listen to music on our computer or if it will chan...
  • itu_
  • Community Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
  • 689 Views
  • 1 replies
  • 0 likes

other people on my account

Hi,I'm with spotify for a long time now.Recently I get the feeling that someone else uses my account. Reason: 1. 'recent listened playlist' contains music I never listen to (and never will, not my taste of music ).2. When I listen to Spotify, i often...

  • Casual Listener
  • Hi, I'm with spotify for a long time now. Recently I get the feeling that someone else uses my account.   Reason: 1. 'recent listened playlist' contains music I never listen to (and never ...
  • hhllandman
  • Casual Listener
  • 674 Views
  • 4 replies
  • 1 likes
  • 674 Views
  • 4 replies
  • 1 likes

Family premium

Hi , I am a Dutch woman, living with my family in the same house in berlin. i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of 2 different countries.how can we solve this?i live in Berlin with m...

  • Newbie
  • Hi ,  I am a Dutch woman, living with my family in the same house in berlin.   i pay my Spotify with my dutch cc, I invited my 3 familymembers to enjoy but it is not excepted because of ...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Payment

Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you

  • Newbie
  • Hey, I was ordered spotify premium for 3months, and I was about to cancel it, but today they took 6,99euro for the next month, of course I canceled it, can I give my money back? Thank you
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

No me acepta el pago

No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir

  • Casual Listener
  • No me acepta elmpago con tarjeta, me pide fecha de vencimiento lo pongo y me la vuekve a pedir
  • FabianS_Bogota
  • Roadie
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

My song is on a wrong artist page

Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.21.143 Description: I posted a single through Record Union a few days ago and now i saw that it was uploaded but on a artist page with the same name... To reproduce:Step 1Step ...

  • Newbie
  •   Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.21.143   Description: I posted a single through Record Union a few days ago and now i s...
  • jsethl
  • Casual Listener
  • 2720 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2720 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount

Hi! I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do? Thanks in advance,Thomas

  • Casual Listener
  • Hi!   I am subscribed to Spotify Premium for students; however, this month I was directly taken from my paypal 9.99€ instead of 4.49€. What can I do?   Thanks in advance, Thomas 
  • Maxim
  • Spotify Star
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

Solved!! Account potentially hacked?

Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99 I've changed it back to premium, but i also noticed that there were two other users on the family plan and an invite had been sent to a third. (I have no...

  • Casual Listener
  • Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99   I've changed it back to premium, but i also noticed that there were two other users on the fa...
  • user-removed
  • Not applicable
  • 912 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 912 Views
  • 3 replies
  • 0 likes

CHARGED TWICE!

I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?

  • Newbie
  • I had a remaining month left on my Spotify account it was due to expire on 27/03/2017 I put my new bank details in and it's charged me again for the month that I have remaining, why?
  • Emirso2
  • Regular
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Getting my password

I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email through FaceBook but it still doesnt port over? I am l...

  • Newbie
  • I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email thr...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Charged two different amounts for one month of premium account

Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you.

  • Visitor
  • Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you. 
  • user-removed
  • Not applicable
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Unable to cancel subscription

I want to cancel my subscription, but every time I get an error that something went wrong... I AM NOT GOING TO PAY FOR ANOTHER MONTH Please fix this...

  • Casual Listener
  • I want to cancel my subscription, but every time I get an error that something went wrong...   I AM NOT GOING TO PAY FOR ANOTHER MONTH   Please fix this...
  • HermanHoornaert
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

being overcharged

Hey thereHere's what we got from you: I'm being charged Aud$17.99 per month and am on the free sub. did have family but cancelled. got charged 17.99 24/1/17 - Transaction ID 4a115654-57e2-e611-9c36-005056963182 got charged 17.99 24/2/17 - Transaction...

  • Regular
  • Hey there Here's what we got from you: I'm being charged Aud$17.99 per month and am on the free sub. did have family but cancelled. got charged 17.99 24/1/17 - Transaction ID 4a115654-57e2-e611-9c36...
  • nmfc75
  • Regular
  • 245 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 245 Views
  • 2 replies
  • 0 likes

Exasperatedmum

My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and password etc . How can I change the subscription?Any h...

  • Regular
  • My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and pas...
  • Exasperatedmum
  • Regular
  • 241 Views
  • 4 replies
  • 0 likes
  • Account
  • 241 Views
  • 4 replies
  • 0 likes

Company number

Is it possible to change a wrong company number (BTW-nummer) on the online billing?

  • Newbie
  • Is it possible to change a wrong company number (BTW-nummer) on the online billing?
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Profile show

I just got a new account. I go to search it on the browse and it does not show. Does anyone know why this is?

  • Visitor
  • I just got a new account. I go to search it on the browse and it does not show. Does anyone know why this is?
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
  • 169 Views
  • 1 replies
  • 0 likes