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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406173 Views
  • 958 replies
  • 107 likes
  • Account
  • 406173 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175899 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175899 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100019 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100019 Views
  • 68 replies
  • 10 likes

I paid my free premium. How can get my money back

In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought it was necessary for the next month. Then I receive...

  • Newbie
  • In my spotify account page, there was the massage "Try Premium free for 30 days". So I clicked it, hoping to have a free month. They asked my credit card and I gave them my number, because I thought ...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 121 Views
  • 1 replies
  • 0 likes

Add Remote Family Member

I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I looked at Family Plan, but member has to live in my househo...

  • Newbie
  • I have a nephew who lives in another country, and would like to add him to my Premium subscription, but can't. Similarlyk have a son studying in Saudi I would also like to add, same thing. I loo...
  • LordRollin
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant attach my Facebook account to my Spotify Account.

Hey guys, I seem to be having issues with attatching my Facebook account with my Spotify account. Everytime I try to attatch my Facebook Account, i keep receiving a pop up that says "Sorry there has been a temporary error, please try again later." ht...

  • Casual Listener
  • Hey guys,      I seem to be having issues with attatching my Facebook account with my Spotify account. Everytime I try to attatch my Facebook Account, i keep receiving a pop up that s...
  • Einard_Decay
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Unavailable tracks - due to size/length?

The soundtrack to Halo:Reach is available on Spotify (and awesome). Originally when I favourited the list, I had all the tracks. Now there are two unavailable. Why is this? Is it to do with the length or size, as they are both over 10 mins? I underst...

  • Regular
  • The soundtrack to Halo:Reach is available on Spotify (and awesome). Originally when I favourited the list, I had all the tracks. Now there are two unavailable. Why is this? Is it to do with the lengt...
  • flynniec6
  • Regular
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! iDeal payment system for the Netherlands

Ik wil graag gebruik maken van de 3maanden spotify voor 0.99 euro. Als ik wil betalen met Ideal moet ik gewoon 9.99 euro betalen. Waarom kan ik niet gewoon alleen die 0.99 betalen?

  • Visitor
  • Ik wil graag gebruik maken van de 3maanden spotify voor 0.99 euro. Als ik wil betalen met Ideal moet ik gewoon 9.99 euro betalen. Waarom kan ik niet gewoon alleen die 0.99 betalen?
  • MarijeW
  • Newbie
  • 1512 Views
  • 4 replies
  • 0 likes
  • 1512 Views
  • 4 replies
  • 0 likes

All of my music has been removed from "songs" and all playlists deleted

Hi All, Hope you can help as I have NO idea how to contact customer support about this. But after having spotify for years and having built up quite a collection, I could no longer log in, I reset my password, logged in and found that all of my songs...

  • Newbie
  • Hi All,   Hope you can help as I have NO idea how to contact customer support about this.   But after having spotify for years and having built up quite a collection, I could no lo...
  • musiccornercv
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 279 Views
  • 1 replies
  • 0 likes

Being charged twice on my account

I was charged two payments of $9.99 on 1/28/17, please help me fix this mistakeor else i will terminate my subscripition with spotify. My Username is wukong777

  • Casual Listener
  • I was charged two payments of $9.99 on 1/28/17, please help me fix this mistake or else i will terminate my subscripition with spotify. My Username is wukong777
  • Tricia4
  • Newbie
  • 780 Views
  • 5 replies
  • 0 likes
  • 780 Views
  • 5 replies
  • 0 likes

Pagar anual

Tenho plano premium familiar, como faco prar pagar a fatura anual?

  • Newbie
  • Tenho plano premium familiar, como faco prar pagar a fatura anual?
  • Bittencourt
  • Spotify Star
  • 3075 Views
  • 1 replies
  • 0 likes
  • 3075 Views
  • 1 replies
  • 0 likes

Bloqueio de conta

Era assinante Spotify via cartão de credito, porém o cartao foi bloqueado e ficou uma assinatura pendente até voltar com o plano free. Agora tento por outro cartão pra pagamento e o spotify não aceita nenhum tipo de cartão em minha conta.

  • Casual Listener
  • Era assinante Spotify via cartão de credito, porém o cartao foi bloqueado e ficou uma assinatura pendente até voltar com o plano free. Agora tento por outro cartão pra pagamento e o spotify não aceit...
  • Bittencourt
  • Spotify Star
  • 930 Views
  • 4 replies
  • 0 likes
  • 930 Views
  • 4 replies
  • 0 likes

Unable to get the invitation email - Spotify Family

Hi every one,And sorry if my english is not perfect.My father started a Family plan last week-end, but I waited for my Premium account to end before asking him to send the invitation.I now have a free-account, so he sent me the invitation, but here c...

  • Casual Listener
  • Hi every one, And sorry if my english is not perfect. My father started a Family plan last week-end, but I waited for my Premium account to end before asking him to send the invitation. I now ...
  • gregoriolatin
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

cant use my Premium account

i dear spotify team.. first of all; ty for all your efforts.. i ve some trouble with my premium account.. i buy "3 months premium account" from vodafone cellphone services.. it was my second time to do that via vodafone. but this time my account didn...

  • Newbie
  • i dear spotify team.. first of all; ty for all your efforts..  i ve some trouble with my premium account..  i buy "3 months premium account" from vodafone cellphone services.. it was ...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Premium payment issues

Hello, I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a foreign card/ locally buy a gift card. How do I maintain my premiu...

  • Newbie
  • Hello,    I used to live in the United States and had a premium account but after moving back to my home country (which doesn't have spotify) I am unable to update my payment option to a ...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Cannot connect to djay 2

My spotify premium account is through facebook and a cannot connect to day 2 app. Please help

  • Newbie
  • My spotify premium account is through facebook and a cannot connect to day 2 app. Please help
  • osornios
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Double Charge

My spotify payment way taken out of my account Jan 19,2017 aND now it's shut off saying I need to pay again. Why is this happening? Should not be charged again til the 19th of February.

  • Newbie
  • My spotify payment way taken out of my account Jan 19,2017 aND now it's shut off saying I need to pay again. Why is this happening? Should not be charged again til the 19th of February.
  • osornios
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

disparition de spotify

Bonjour, quelle mauvaise surprise ce matin, Spotify a completement disparu de mon telephone sans aucune raisons, et il n'y a strictement aucune trace de l'appli... j'ai toujours mon compte et l'appli sur mon ordi...any ideas?? merci d'avanceJoseph

  • Newbie
  • Bonjour,  quelle mauvaise surprise ce matin, Spotify a completement disparu de mon telephone sans aucune raisons, et il n'y a strictement aucune trace de l'appli...  j'ai toujours mon com...
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Bought two spotify card, redeemed them online, yet a warning keeps showing about premium?

Hi all,I've recently bought two spotify cards (10eur each) and redeemed them under my account, still I keep receiving warnings when I open my app, and now by email saying the payment method has had a failure and that my premium account will be switch...

  • Newbie
  • Hi all, I've recently bought two spotify cards (10eur each) and redeemed them under my account, still I keep receiving warnings when I open my app, and now by email saying the payment method ha...
  • osornios
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

No es posible unirte a este plan familiar

Hola buenas unos compañeros de piso y yo tenemos un problema y esque cada mes se nos bloquean las cuentas en premium porque dicen que no vivimos juntos y envian unos correos para confirmar pero esos correos dan siempre fallos. Alguno me puede solucio...

  • Newbie
  • Hola buenas unos compañeros de piso y yo tenemos un problema y esque cada mes se nos bloquean las cuentas en premium porque dicen que no vivimos juntos y envian unos correos para confirmar pero esos ...
  • osornios
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Paypal Payment Failed

Hi, I'm trying to mantain my premium membership through paypal, however every time I try to set it up, it fails. Checking on my paypal account I do see the spotify pre-approved payment being created, however nothing is charged and the spotify account...

  • Casual Listener
  • Hi, I'm trying to mantain my premium membership through paypal, however every time I try to set it up, it fails. Checking on my paypal account I do see the spotify pre-approved payment being created,...
  • osornios
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes