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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CrispyPotato275
  • Newbie
  • 281850 Views
  • 827 replies
  • 86 likes
  • Account
  • 281850 Views
  • 827 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134005 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134005 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76037 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76037 Views
  • 63 replies
  • 8 likes

Incorrect billing amount.

My account says I am on the student discount but my card is being charged the full amount. How do I fix the charges and also get my money back for the incorrect charges. -JD

  • Casual Listener
  • My account says I am on the student discount but my card is being charged the full amount. How do I fix the charges and also get my money back for the incorrect charges.    -JD
  • Maxim
  • Spotify Star
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family- account under different address

I want to add my roommates to my Premium for Family account. We live at the same address, but they had previously signed up for Spotify premium when they lived at a different address. Will they be able to keep their songs and playlists when they acce...

  • Casual Listener
  • I want to add my roommates to my Premium for Family account. We live at the same address, but they had previously signed up for Spotify premium when they lived at a different address. Will they be ab...
  • MartinStoichkov
  • Community Legend
  • 883 Views
  • 3 replies
  • 0 likes
  • 883 Views
  • 3 replies
  • 0 likes

Spotify premium different location

Hi everyone, Me and my family would like to join Spotify family premium . We all live in the same house but in a couple of weeks im going to live abroad. Can I still use Spotify premium familiar? is it possible if they are in Spain and I use it abroa...

  • Newbie
  • Hi everyone,   Me and my family would like to join Spotify family premium . We all live in the same house but in a couple of weeks im going to live abroad. Can I still use Spotify premium fami...
  • MartinStoichkov
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 138 Views
  • 1 replies
  • 0 likes

PS4 unlink inaccessible account

Hello, So I'm in abit of a situation that I thought one of you guys may be able to help me with. Basically I linked my spotify account to my PS4 account, but this PS4 account is no longer accessible to me and therefore I want to link my new PS4 accou...

  • Newbie
  • Hello,   So I'm in abit of a situation that I thought one of you guys may be able to help me with.   Basically I linked my spotify account to my PS4 account, but this PS4 account is no ...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Solved!! Subscribe to premium then move to another country?

Hello, I am planning to switch into premium account with the payment method in the current country (Taiwan), will the subscription be different in between Taiwan and the U.S.? Will I be able to switch the payment method to anothe country by using a d...

  • Casual Listener
  • Hello,   I am planning to switch into premium account with the payment method in the current country (Taiwan), will the subscription be different in between Taiwan and the U.S.? Will I be able...
  • Linzilee
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Alexa and premium

Hello - sent a post saying I coulndt get my premium to play on Alexa - cant find a way to get back to that post unfortunately - perhaps the moderator can join this up - just wanted to say I sorted it out - I had a free spotify (still have as it has a...

  • Newbie
  • Hello - sent a post saying I coulndt get my premium to play on Alexa - cant find a way to get back to that post unfortunately - perhaps the moderator can join this up - just wanted to say I sorted it...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Got charged while i tried to cancel plan

Hello, On December 21th i tried to cancel my premium plan but was still charged. later on i saw that i was still charged. I understand it is my responsability for failing to verify, but i would still like to be refunded the charge.The reason why i am...

  • Newbie
  • Hello,   On December 21th i tried to cancel my premium plan but was still charged. later on i saw that i was still charged. I understand it is my responsability for failing to verify, but i wo...
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 69 Views
  • 1 replies
  • 0 likes

Charged Twice

I got charge twice in a month! (Using telecom provider as payment method)

  • Newbie
  • I got charge twice in a month! (Using telecom provider as payment method)
  • MartinStoichkov
  • Community Legend
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Leave Family Plan without Contacting Owner

I am part of a Family Plan account, but I'd like to unlink from the Family Plan without contacting the owner. Is there a way to do this? Or will I need to deactivate my account and create a separate one?

  • Visitor
  • I am part of a Family Plan account, but I'd like to unlink from the Family Plan without contacting the owner.   Is there a way to do this?  Or will I need to deactivate my account and cre...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Using family premium account and sonos speakers

Hi Can anyone confirm if we get a family premium account and we have sonos speakers that each family memeber can login and use the speaker separately? Thanks

  • Newbie
  • Hi    Can anyone confirm if we get a family premium account and we have sonos speakers that each family memeber can login and use the speaker separately?   Thanks
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
  • 250 Views
  • 1 replies
  • 0 likes

Premium for Family: Main account registered in one country but now resides in another with wife

Hi, I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks. However, I am currently working in Indonesia with my wife, and recently tried to get her access to my newly activate...

  • Newbie
  • Hi,   I am a premium user with the account registered in the Philippines, and currently on vacation in the Philippines for a few weeks.   However, I am currently working in Indonesia wi...
  • 127 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 127 Views
  • 0 replies
  • 0 likes

Paid for premium, but it doesn't work

I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?

  • Newbie
  • I bought spotify premium on an offer (3 months for 9 dkk), but when I log onto spotify it's not premium and there are adds like when you don't have premium. Does anyone know how to fix it?
  • MartinStoichkov
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium
  • 129 Views
  • 1 replies
  • 0 likes

Locating a known playlist seems to not be possible unless I search for the playlist creator

I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are 5 or so at the moment each with 50 songs in.Please...

  • Casual Listener
  • I have created Forbiddenfruitz playlists but I am unable to ask my friends to search for these playlists unless they locate me specifically first, they are unable to locate these playlists. There are...
  • 63 Views
  • 0 replies
  • 0 likes
  • Other
  • 63 Views
  • 0 replies
  • 0 likes

Asking me to go Premium

I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder...Anyideas please?

  • Casual Listener
  • I log into web version or through spotify app on the mac and get a request and link to upgrade to Premium... I am already a Premium account holder... Anyideas please?
  • 62 Views
  • 0 replies
  • 0 likes
  • 62 Views
  • 0 replies
  • 0 likes

[Spoitify-Family] Linked a subaccount to the facebook of main account - cannot get back

Hello, I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is there a way to seperate them again? Thank you very much for you...

  • Casual Listener
  • Hello,   I have a Spotify-Family Abonnement which was using my Facebook login. When I linked a sub-account of that family abo with the very same facebook it blocked my old main account. Is the...
  • Maxim
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Premium promo

I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 month. I've tried to see all payment methods and all of...

  • Newbie
  • I think some people have same experience as mine. I've never used a premium account or subscribed. But when I want to have a premium offer IDR 19.990 for 3 months, I have to pay IDR 49.990 for 1 mont...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Premium offer

so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th... and it says I cant use the 0,99 euro offer becau...

  • Casual Listener
  • so i saw this premium offer for 0,99 euro for 3 months, clicked on it, asked me to pay 10 euro for 1 month, paid as I thought it is a one time thing, but now my subscription will end in january 28th....
  • acidspades
  • Casual Listener
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Problema com dispositivos

Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?

  • Newbie
  • Alguém está usando meu Spotify e já mudei a senha várias vezes e acho que não saiu do celular da pessoa, como posso fazer para retirar esses dispositivos ?
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 3 Months Promo

Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?

  • Newbie
  • Hello, I just wanted to ask a question. Do I get 6 months spotify premium if I buy the 3 months promo twice?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Added to spotify family, still charged separately

Hi!After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged for my premium account. Joined the family account on...

  • Casual Listener
  • Hi! After a few months of using my premium account, i've accepted an invitation from my brother to spotify family (he's the owner of the card that's charged for spotify family) and I'm still charged...
  • Maxim
  • Spotify Star
  • 172 Views
  • 3 replies
  • 0 likes
  • 172 Views
  • 3 replies
  • 0 likes