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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187152 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187152 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Solved!! Locked out and can't log back in... Help!

I have an account on Spotify where I'm using premium, but I got logged out and I can't log back in, as I forgot my password. I cannot reset it, because I no longer have access to the email I linked to my account. Is there a way to change the email wi...

  • Newbie
  • I have an account on Spotify where I'm using premium, but I got logged out and I can't log back in, as I forgot my password. I cannot reset it, because I no longer have access to the email I linked t...
  • Trying2Help
  • Music Fan
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Discounts and deals

If i'm about to switch to premium, but i want to use the $1 discount for 3 months first. After those 3 months am i allowed to switch to a student account for $5 instead of $10?

  • Casual Listener
  • If i'm about to switch to premium, but i want to use the $1 discount for 3 months first. After those 3 months am i allowed to switch to a student account for $5 instead of $10?
  • Trying2Help
  • Music Fan
  • 262 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 262 Views
  • 3 replies
  • 0 likes

NO PUEDO VINCULAR CUENTAS FAMILIARES

NO PUEDEN PLAN Iniciar Sesión ALGUNAS CUENTAS DE MI FAMILIAR

  • Newbie
  • NO PUEDEN PLAN Iniciar Sesión ALGUNAS CUENTAS DE MI FAMILIAR
  • Trying2Help
  • Music Fan
  • 419 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 419 Views
  • 1 replies
  • 0 likes

Tengo un correo erroneo por facebook.

Hola, quisiera saber como desactivar mi cuenta ya que la tengo vinculada con facebook y no puedo hacerlo ya que el correo que tengo ya está inactivo, aunque ya lo cambié en facebook en spotify sigue saliendo el mismo correo mal. ¿qué puedo hacer?

  • Newbie
  • Hola, quisiera saber como desactivar mi cuenta ya que la tengo vinculada con facebook y no puedo hacerlo ya que el correo que tengo ya está inactivo, aunque ya lo cambié en facebook en spotify sigue ...
  • Trying2Help
  • Music Fan
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Payment issue with 0.99 premium offer

I'm trying to sign up for a premium for $0.99 for 3 months, however it is not accepting my credit card because it says my postal code is not valid.It might possibly be because I have a Canadian postal code/credit card and I am currently in the U.S.Is...

  • Newbie
  • I'm trying to sign up for a premium for $0.99 for 3 months, however it is not accepting my credit card because it says my postal code is not valid. It might possibly be because I have a Canadian pos...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Solved!! SOMEBODY HACKED MY ACCOUNT PLEASE HELP!

Hi, the incident all started yesterday when I logged into my account finding all my songs and playlists have been deleted and replaced with some unfamilar songs. I couldn't tell if this was a glitch or someone had hacked into my account, but I procee...

  • Casual Listener
  • Hi, the incident all started yesterday when I logged into my account finding all my songs and playlists have been deleted and replaced with some unfamilar songs. I couldn't tell if thi...
  • Trying2Help
  • Music Fan
  • 877 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 877 Views
  • 4 replies
  • 0 likes

Superuser Contribution No access to email

Hey Spotify, I've been trying relentlessly to restart my password but I no longer have access to my email address. I keep running in circles. I don't have my password anymore and I'mbeing charged the premium amount and I'm not even using it entirely....

  • Newbie
  • Hey Spotify,   I've been trying relentlessly to restart my password but I no longer have access to my email address. I keep running in circles. I don't have my password anymore and I'm being ...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no me engañes

Compré mi suscripción premium hace tres días y hoy que abro la app de Spotify aparece que no tengo premium y estoy en modo gratis. Ya cerré sesión e hice log in de nuevo pero sigo en free mode. Chequé mi recibo y todo correcto con la TDC. Necesito un...

  • Newbie
  • Compré mi suscripción premium hace tres días y hoy que abro la app de Spotify aparece que no tengo premium y estoy en modo gratis. Ya cerré sesión e hice log in de nuevo pero sigo en free mode. Chequ...
  • MonicaM_Bogota
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

49 Pesos Promo via MOL points

Hi! I have currently 50 MOL points available and was wondering why i couldn't avail the 49pesos 3 month promo. The only available ones for MOL redemption are the regular premium prices. Any help? Thanks!

  • Casual Listener
  • Hi! I have currently 50 MOL points available and was wondering why i couldn't avail the 49pesos 3 month promo. The only available ones for MOL redemption are the regular premium prices. Any help? Tha...
  • lanuevogj
  • Casual Listener
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

He pagado la subscripcion y no se activa el premium

Ayer me dispuse a pagar Spotify premium la oferta de 0.99, una vez añadido los datos de la tarjeta, me pide que verifique con un código que me envían al móvil, una vez puesto correctamente me reedirige a la página para introducir la tarjeta, sin efec...

  • Newbie
  • Ayer me dispuse a pagar Spotify premium la oferta de 0.99, una vez añadido los datos de la tarjeta, me pide que verifique con un código que me envían al móvil, una vez puesto correctamente me reediri...
  • Diegerrmi
  • Newbie
  • 535 Views
  • 1 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
  • 535 Views
  • 1 replies
  • 3 likes

Superuser Contribution GOT CHARGED $9.99 INSTEAD OF .99

Hi guys! How are you? Love your company, and what you offer. So thank you for that! My issue is that I paid for 2 of my younger siblings (in 2 different countries) to get Spotify Premium which should have been .99 each. I got charged .99 for the firs...

  • Newbie
  • Hi guys!   How are you? Love your company, and what you offer. So thank you for that!   My issue is that I paid for 2 of my younger siblings (in 2 different countries) to get Spotify Pr...
  • MonicaM_Bogota
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Paguei pelo premium e continuo FREE

Alô, Spotify!!! vai ter barulho nas redes sociais, sim! Como pode, vc paga pelo premium, recebe a confirmação do pagamento no cartão, mas o serviço não é liberado!!! Absurdo!!!!!! E, pra completar a festa, não tem como fazer contato com o Spotify pq ...

  • Casual Listener
  • Alô, Spotify!!! vai ter barulho nas redes sociais, sim! Como pode, vc paga pelo premium, recebe a confirmação do pagamento no cartão, mas o serviço não é liberado!!! Absurdo!!!!!! E, pra completar a ...
  • Bittencourt
  • Spotify Star
  • 376 Views
  • 3 replies
  • 0 likes
  • 376 Views
  • 3 replies
  • 0 likes

Two Subscriptions

I upgraded from premium to premium for families yet I'm still getting billed for both. Why wasn't the premium cancelled when I upgraded?

  • Newbie
  • I upgraded from premium to premium for families yet I'm still getting billed for both. Why wasn't the premium cancelled when I upgraded?
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Solved!! Problem with the offer of 3 months for $0.99

Hello, I have this problem: I've already paid my subscription of spotify that costs me $0.99 for 3 months, but I want to use that offer in my two brothers accounts and Spotify say me that in their accounts they have already use an offer or a free tri...

  • Newbie
  • Hello, I have this problem:   I've already paid my subscription of spotify that costs me $0.99 for 3 months, but I want to use that offer in my two brothers accounts and Spotify say me that in...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Problems with Spotify on ROKU

I have been trying to connect through ROKU to the Spotify app. Although I get into the app & it shows my playlists, I only get a continuous "loading...please wait". I have been trying this for 3 hours & I actually was able to listen to music for abou...

  • Visitor
  • I have been trying to connect through ROKU to the Spotify app. Although I get into the app & it shows my playlists, I only get a continuous "loading...please wait". I have been trying this for 3 ...
  • 311 Views
  • 0 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged monthly even if not on premium

I'm being charged roughly $3 every 16th or 17th of the month under "POS W/D SV Spotify P0 Stockhol". I'm not using premium, and tried all help related tips to check if I have a duplicate account. Should I just call my bank to block all incoming charg...

  • Newbie
  • I'm being charged roughly $3 every 16th or 17th of the month under "POS W/D SV Spotify P0 Stockhol". I'm not using premium, and tried all help related tips to check if I have a duplicate account. Sho...
  • MonicaM_Bogota
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already paid but still having error

I already paid for premium and it started. But few minutes ago, i had an error about payment and it stopped working. How can i fix it?

  • Newbie
  • I already paid for premium and it started. But few minutes ago, i had an error about payment and it stopped working. How can i fix it?
  • MonicaM_Bogota
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium isn't working

So I just got premium and I tried getting on Spotify while on a road trip, without WiFi, and it won't let me. Please help

  • Newbie
  • So I just got premium and I tried getting on Spotify while on a road trip, without WiFi, and it won't let me. Please help
  • MonicaM_Bogota
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes