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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153951 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153951 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10497 Views
  • 3 replies
  • 9 likes
  • Security
  • 10497 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505214 Views
  • 985 replies
  • 112 likes
  • Account
  • 505214 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124220 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124220 Views
  • 74 replies
  • 12 likes

0,99€ voor 3 maanden

Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijgen. Iemand die mij kan helpen?

  • Newbie
  • Ik heb er voor gekozen om 3 maanden voor 0,99€ toe doen, later staat er 1 maand vooruit betalen. Ik heb dus een maand vooruit betaald voor 10€ en nu kan ik niet meer die drie maanden voor 0,99€ krijg...
  • Hubo
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

How to Merge 2 spotify accounts??

Several months ago I registered for a "free" account to get an idea what the service was like. At the time I created a user name, and as of 12/27 I became a "Premium" member. However, I didn't remember my previous user name and created a new one but ...

  • Newbie
  • Several months ago I registered for a "free" account to get an idea what the service was like. At the time I created a user name, and as of 12/27 I became a "Premium" member. However, I didn't rememb...
  • Hubo
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Phone Number cannot be validated

Good Evening Spotify Users! I have a cureent issue regarding to my subscription on Spotify. I have a new sim card bought from Globe Telecom. It's LTE sim card. I had entered my number to confirm my payment but the system said that my phone number can...

  • Newbie
  •  Good Evening Spotify Users! I have a cureent issue regarding to my subscription on Spotify. I have a new sim card bought from Globe Telecom. It's LTE sim card. I had entered my number to confir...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Re-send confirmation email to new address

I signed up and paid for Spotify premium but didn't realize my contact email was out of date. Now I can't use Spotify premium because the confirmation email was sent to an email I can no longer access. Can I ask them to resend to the correct email!?

  • Newbie
  • I signed up and paid for Spotify premium but didn't realize my contact email was out of date. Now I can't use Spotify premium because the confirmation email was sent to an email I can no longer acces...
  • user-removed
  • Not applicable
  • 1507 Views
  • 1 replies
  • 0 likes
  • 1507 Views
  • 1 replies
  • 0 likes

PROMOÇÃO 3 MESES POR 16,90

Promoção do mês de novembro de 2016 - 3 meses por 16,90. Pago em 24 de novembro e para minha surpresa, hoje (29 de dezembro de 2016) a conta está como free. O que houve? Aguardo.

  • Newbie
  • Promoção do mês de novembro de 2016 - 3 meses por 16,90. Pago em 24 de novembro e para minha surpresa, hoje (29 de dezembro de 2016) a conta está como free. O que houve? Aguardo.
  • 632 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 632 Views
  • 0 replies
  • 0 likes

Paid for Premium but was temporarily unsubscribed

I paid for premium through a cellphone company (im3 indosat ooredoo) last 25 December 2016 and was given confirmation letter that I have paid for my premium but I got a letter today (30 December 2016) that I was unsubscribed

  • Newbie
  • I paid for premium through a cellphone company (im3 indosat ooredoo) last 25 December 2016 and was given confirmation letter that I have paid for my premium but I got a letter today (30 December 2016...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Canceling spotify premium subscription but not yet expired

I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and just want to assure that it won't renew thats why ...

  • Newbie
  • I want to know if canceling the spotify premium subscription will not remove my remaining days being on premium. Because I just want to turn off the auto renewal. I pay for the 0.99$ for 3 months and...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Bought premium, still on free, don't have any other accounts

I bought a premium account on my girlfriends MasterCard but my account still says free. She already has one account subscribed on that MasterCard. Can that be the reason my account won't upgrade ?

  • Newbie
  • I bought a premium account on my girlfriends MasterCard but my account still says free. She already has one account subscribed on that MasterCard. Can that be the reason my account won't upgrade ?
  • 187 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 187 Views
  • 0 replies
  • 0 likes

Lost phone and all account information

I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!

  • Newbie
  • I lost my phone, have no idea of username email or password and I can't cancel the premium too the account, the bank can't cancel it, help what do I do!
  • user-removed
  • Not applicable
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

3 Month Trail.

I've tried entering Four of the different codes I received, and even though it doesn't say it'll charge, why does it come up with my PINs being invalid?Many thanks.

  • Casual Listener
  • I've tried entering Four of the different codes I received, and even though it doesn't say it'll charge, why does it come up with my PINs being invalid? Many thanks.
  • user-removed
  • Not applicable
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

I'm being overcharged. I took out a student subscription at 4.99 and you are charging me 9.99.

I have tried to contact you before by twitter, but as I don't really use twitter I am not sure if you have received it. Can you please provide me with a telephone number so that I can talk to someone about it! angela hedgeley

  • Newbie
  • I have tried to contact you before by twitter, but as I don't really use twitter I am not sure if you have received it.  Can you please provide me with a telephone number so that I can talk to s...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

3 months subs deal help!

" Looks like you've already taken a similar offer It looks like you've already taken a free trial or discount offer. Our regular Spotify Premium plan is just a click a way. Click continue to read more. " I kept getting this when I wanted to go up to ...

  • Casual Listener
  • " Looks like you've already taken a similar offer It looks like you've already taken a free trial or discount offer. Our regular Spotify Premium plan is just a click a way. Click continue to read mor...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Accout deleted

HeyThis morning i got a message that my spotify account has been deleted (dutch)I dont know what happened cuz i am a premium member for over 2 years?

  • Newbie
  • Hey This morning i got a message that my spotify account has been deleted (dutch) I dont know what happened cuz i am a premium member for over 2 years?
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Deactivating Facebook and Closing Spotify Account

I'm sure you get this a lot... All I wanted to do was delete my Facebook Account, free up some time in my life. I didn't really realise that I'd be logging back into it hours later just to access my Spotify Account. THIS IS RIDICULOUS!!! I've been a ...

  • Visitor
  • I'm sure you get this a lot...   All I wanted to do was delete my Facebook Account, free up some time in my life. I didn't really realise that I'd be logging back into it hours later just to a...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

PAGUE PREMIUM Y SIGO EN VERSION GRATIS!!!!

Cuando iba a pagar me marco que la tarjeta estaba teniendo problemas que tenia errores, entonces lo intente 4 veces mas y me lo rechazo. Entre a ver mi estado de cuenta bancario y me hizo el cobro 4 veces, segun la pagina decia que no se habia cobrad...

  • Newbie
  • Cuando iba a pagar me marco que la tarjeta estaba teniendo problemas que tenia errores, entonces lo intente 4 veces mas y me lo rechazo. Entre a ver mi estado de cuenta bancario y me hizo el cobro 4 ...
  • OviiiOne
  • Community Legend
  • 3939 Views
  • 12 replies
  • 0 likes
  • Free
    Other
    Subscription
  • 3939 Views
  • 12 replies
  • 0 likes

Spotify for family...doesn't fit the/my requirement...proposed changes

Hi there, just tried to set-up Spotify for my family.... to use the premium for family offer..1) It does not tell you of the age restriction.....2) If I want to gift spotify to someone their age should be irrelevant.............3) The restriction on ...

  • Newbie
  • Hi there, just tried to set-up Spotify for my family.... to use the premium for family offer.. 1) It does not tell you of the age restriction..... 2) If I want to gift spotify to someone their age ...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Spotify premium

So I'm thinking of doing the 3 months for 0.99 but i have a question. If I get the 3 months for 0.99, when the 3 months are over, can I cancel it? Or do I have to continue the $9.99 each month? Because I don't wanna start paying after... please respo...

  • Newbie
  • So I'm thinking of doing the 3 months for 0.99 but i have a question. If I get the 3 months for 0.99, when the 3 months are over, can I cancel it? Or do I have to continue the $9.99 each month? Becau...
  • ruhmone3
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Overcharged and still no premium

Clicked on the banner for the last week of 3 Months premium for $.99c and got charged $12.99 and still no premium??My bank account shows funds withdrawn too.

  • Casual Listener
  • Clicked on the banner for the last week of 3 Months premium for $.99c and got charged $12.99 and still no premium?? My bank account shows funds withdrawn too. 😠
  • Arg_wild
  • Casual Listener
  • 267 Views
  • 4 replies
  • 0 likes
  • 267 Views
  • 4 replies
  • 0 likes

Premium subscription problems

HiYesterday I bought a 3-month premium subscription for a euro. It turned out, though, that I made a mistake. My active Spotify account is the Facebook one but I paid for my gmail account by mistake.So I decided to buy a subscription for the Facebook...

  • Newbie
  • Hi Yesterday I bought a 3-month premium subscription for a euro. It turned out, though, that I made a mistake. My active Spotify account is the Facebook one but I paid for my gmail account by mistak...
  • user-removed
  • Not applicable
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Spotify connect for web player

Console.log gave me something really interesting when it shows modal "Connecting to Spotify..." and freezes.GET https://apresolve.spotify.com/?client=24:0:0:63500000 503 (Service Unavailable)XMLHttpRequest cannot load https://apresolve.spotify.com/?c...

  • Visitor
  • Console.log gave me something really interesting when it shows modal "Connecting to Spotify..." and freezes. GET https://apresolve.spotify.com/?client=24:0:0:63500000 503 (Service Unavailable) XML...
  • user-removed
  • Not applicable
  • 319 Views
  • 1 replies
  • 1 likes
  • Login
  • 319 Views
  • 1 replies
  • 1 likes