Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422537 Views
  • 965 replies
  • 108 likes
  • Account
  • 422537 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187161 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187161 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103767 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103767 Views
  • 70 replies
  • 10 likes

Superuser Contribution recuperar playlist en cuenta premium desde cuenta free

Tengo 2 cuentas la primera free (iniciada con número de móvil) con playlists y la segunda familiar premium donde no puedo recuperar mis playlists de la otra cuenta, cómo puedo enlazarlas o unificar la información existente?

  • Visitor
  • Tengo 2 cuentas la primera free (iniciada con número de móvil) con playlists y la segunda familiar premium donde no puedo recuperar mis playlists de la otra cuenta, cómo puedo enlazarlas o unificar l...
  • Yordan
  • Moderator
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Not receiving emails from Spotify

I stopped receiving any emails from Spotify in Sept 2021. I checked my notification settings and I am set up to receive all emails. Also the email address associated with my account is correct. The emalis also are not going to spam. I liked getting e...

  • Casual Listener
  • I stopped receiving any emails from Spotify in Sept 2021. I checked my notification settings and I am set up to receive all emails. Also the email address associated with my account is correct. The...
  • 486 Views
  • 0 replies
  • 0 likes
  • 486 Views
  • 0 replies
  • 0 likes

Superuser Contribution Collaborative playlist issue with adding songs

PlanPremiumCountry Bulgaria Operating System( IOS, Windows 10) My Question or IssueHello guys, I and two friends want to create a playlist together so that we can all share the music we love.I created a public playlist, so far so good, I started addi...

  • Newbie
  • ...o that we can all share the music we love. I created a public playlist, so far so good, I started adding songs and one of my friends also has no issues whatsoever adding/removing songs. But our third f...
  • Yordan
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 228 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist sorting on mobile

I have no option to manually sort playlists, only the five(Alphabetical, creator, Recently played, Recently added and most recent)This is across all mobile devices(iOS both ipad/phone and main android phone)This used to be a feature, i have friends w...

  • Casual Listener
  • I have no option to manually sort playlists, only the five(Alphabetical, creator, Recently played, Recently added and most recent) This is across all mobile devices(iOS both ipad/phone and main andr...
  • Yordan
  • Moderator
  • 387 Views
  • 6 replies
  • 0 likes
  • 387 Views
  • 6 replies
  • 0 likes

Account is missed

PlanFree/PremiumCountryRussia, changed to USAMy Question or IssueDid my account banned? I was thrown out of all devices. Unable to login.Password reset doesn't work either, writes: "We did not find such a user or such an email address in Spotify."

  • Visitor
  • Plan Free/Premium Country Russia, changed to USA My Question or Issue Did my account banned? I was thrown out of all devices. Unable to login. Password reset doesn't work either, writes: "...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

I can' t create account for my 13 year old child

Spotify's T&C state that you have to be 13+ year old and it doesn't let me create an account. Please advice

  • Visitor
  • Spotify's T&C state that you have to be 13+ year old and it doesn't let me create an account. Please advice
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 1 likes
  • 185 Views
  • 1 replies
  • 1 likes

Why hasn’t my Spotify premium started yet

I paid for Spotify premium on visa on 12th April 2022 & still get ads. I’ve been charged $11.99

  • Visitor
  • I paid for Spotify premium on visa on 12th April 2022 & still get ads. I’ve been charged $11.99
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Device limit reached

PlanPremiumCountryPhilippinesDevicePCOperating SystemWindows 10 My Question or IssueI can't download offline songs on my pc even though i haven't reached the 10k downloads per device limit

  • Newbie
  • Plan Premium Country Philippines Device PC Operating System Windows 10   My Question or Issue I can't download offline songs on my pc even though i haven't reached the 10k downloads pe...
  • Maxim
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution My iPhone X just suddenly started playing music. Is someone using my accoun

My Siri is not activated and I’m not sure If someone else has a using my account. I have one single premium account that I am using an 2 devices: my phone and Mac. Someone please help as I am quite concerned. Thanks.

  • Visitor
  • My Siri is not activated and I’m not sure If someone else has a using my account. I have one single premium account that I am using an 2 devices: my phone and Mac. Someone please help as I am quite ...
  • Yordan
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution some albums wont play music on account

Trying to play music from some artist will not play pc or on computer. (AC-DC, Poison, and Guns and roses) for example.

  • Visitor
  • Trying to play music from some artist will not play pc or on computer. (AC-DC, Poison, and Guns and roses) for example.
  • Alex
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't change payment method

I've recently moved from Belarus to Lithuania and trying to change payment method. Based on the help I should see "Edit" button at the right of "Your plan" section. However I don't see it.

  • Newbie
  • I've recently moved from Belarus to Lithuania and trying to change payment method. Based on the help I should see "Edit" button at the right of "Your plan" section. However I don't see it.
  • Mario
  • Spotify Legend
  • 1288 Views
  • 1 replies
  • 0 likes
  • 1288 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify account got duplicated

now im using the duplicated one, when i search my old account its still there, how do i get back to my old account

  • Visitor
  • now im using the duplicated one, when i search my old account its still there, how do i get back to my old account
  • Alex
  • Spotify Legend
  • 852 Views
  • 1 replies
  • 0 likes
  • 852 Views
  • 1 replies
  • 0 likes

I have lost my premium account when Spotify left Russia.

I had a premium account for one year in Russia. When Spotify left Russia I’ve changed my country settings to USA. Now I have a free account only despite the fact that I had nearly 270 days left on my premium.

  • Visitor
  • I had a premium account for one year in Russia. When Spotify left Russia I’ve changed my country settings to USA. Now I have a free account only despite the fact that I had nearly 270 days left on my...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

I can't change the country

I can't change the country to Russia, but the spotify app requires me to change it

  • Visitor
  • I can't change the country to Russia, but the spotify app requires me to change it
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I don't live in Russia for years now but have account blocked

I don't live in Russia for years now though I had a Russian account before but in regard with the current situation I have changed the country in my profile to Spain but nothing has happened and I still have account blocked. What can I do?

  • Visitor
  • I don't live in Russia for years now though I had a Russian account before but in regard with the current situation I have changed the country in my profile to Spain but nothing has happened and I st...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes