Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88008 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
728958 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
754682 Views
18 replies
29 likes
I want to speak with a live agent
I want to speak with a live agent
Spotify Star
417 Views
1 replies
0 likes
Hey guys This is a bit of a long shot. My ex wife passed away last year sadly. I've searched various times to see if I can find her profile/playlists with no joy. Its a complex request but do you think Spotify would assist me?
Hey guys This is a bit of a long shot. My ex wife passed away last year sadly. I've searched various times to see if I can find her profile/playlists with no jo...
Spotify Star
264 Views
1 replies
0 likes
I don't receive the password reset emails. I have access to the email. I looked on every folder, spam... Nothing. Been 2 days since I started trying. I can still access the Spotify account via the Windows application in me desktop PC, but I cannot se...
I don't receive the password reset emails. I have access to the email. I looked on every folder, spam... Nothing. Been 2 days since I started trying. I can still access the Spotify account via the Wi...
Spotify Legend
415 Views
1 replies
0 likes
Spotify randomly logged me out. I tried to log back in but I was unable to get my account back. I tried every possible username/email/password (that I am sure I used in my account) but Spotify just does not want to recognize those as something that i...
Spotify randomly logged me out. I tried to log back in but I was unable to get my account back. I tried every possible username/email/password (that I am sure I used in my account) but Spotify just d...
Moderator
404 Views
1 replies
0 likes
New login to Spotify We noticed you logged in from a new device. If this was you, there’s nothing for you to do right now. Location United States Time November 16, 2022 at 1:59:26 PM NZDT Not you? Take a few minutes to secure your account. Make sure ...
New login to Spotify We noticed you logged in from a new device. If this was you, there’s nothing for you to do right now. Location United States Time November 16, 2022 at 1:59:26 PM NZDT...
Spotify Star
681 Views
1 replies
0 likes
When listening to Spotify in my car, if my husband is listening in his car he can change or control my playlist.
When listening to Spotify in my car, if my husband is listening in his car he can change or control my playlist.
Moderator
228 Views
1 replies
0 likes
When we signed up it said 1st month free but we have only had it for a week and we’re already charged
When we signed up it said 1st month free but we have only had it for a week and we’re already charged
Spotify Legend
198 Views
1 replies
0 likes
Não consigo mais acessar utilizando meu Facebook ( aparece "Ops algo deu errado") fui convidado para um plano familia, mas perdi o acesso ao meu perfil. Simplesmente o Spotify deslogou-se. E agora não consigo mais acessar usando meu Facebook, e as ou...
Não consigo mais acessar utilizando meu Facebook ( aparece "Ops algo deu errado") fui convidado para um plano familia, mas perdi o acesso ao meu perfil. Simplesmente o Spotify deslogou-se. E agora nã...
Spotify Legend
1710 Views
1 replies
0 likes
I created my Spotify premium account in 2016. I'm using the username and password method for logging in, but I'm not 100% sure it was always the case. My concern stems from the fact that on my very, very ancient Facebook account I see 'Spotify' in Ap...
I created my Spotify premium account in 2016. I'm using the username and password method for logging in, but I'm not 100% sure it was always the case. My concern stems from the fact that on my very, ...
Regular
3308 Views
3 replies
0 likes
Duo Plan, Australia, iPhone 11 and XS, iOS I upgraded from Individual Premium to the Duo Plan, sent the invitation link to my partner, opened the login, he forgot his password, we retrieved his username, reset his password, then logged in fine. But t...
Duo Plan, Australia, iPhone 11 and XS, iOS I upgraded from Individual Premium to the Duo Plan, sent the invitation link to my partner, opened the login, he forgot his password...
Moderator
322 Views
1 replies
0 likes
I created a profile for work, spotify free. When I search for it in my own private account it doesn't show up. What's wrong?
I created a profile for work, spotify free. When I search for it in my own private account it doesn't show up. What's wrong?
Spotify Star
336 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceHuawei Honor 8xOperating SystemEMUI 10.0.0 My Question or Issue(I have posted this same thing in the 'subscriptions' help section but it also fits in here too, just trying to increase the likelihood of this issue...
Plan Premium Country United Kingdom Device Huawei Honor 8x Operating System EMUI 10.0.0 My Question or Issue (I have posted this same thing in the 'subscriptions' help section but it...
Spotify Star
348 Views
1 replies
0 likes
How can I move my playlist to my son, if I close my account, and start using other family account?
How can I move my playlist to my son, if I close my account, and start using other family account?
Spotify Star
226 Views
1 replies
0 likes
Quero meu dinheiro de voltaaaaaa
Quero meu dinheiro de voltaaaaaa
Spotify Star
433 Views
1 replies
0 likes
Both of us can log into our Duo account on our computer but only one of us can log into our account on the phone so there are still ads.
Both of us can log into our Duo account on our computer but only one of us can log into our account on the phone so there are still ads.
Moderator
610 Views
1 replies
0 likes
Não encontrei o botão atualizar.
Não encontrei o botão atualizar.
Spotify Star
387 Views
1 replies
0 likes
Spotify blocked my account without explanation. I don't have access to my playlists. what can i do to get it back
Spotify blocked my account without explanation. I don't have access to my playlists. what can i do to get it back
Visitor
860 Views
2 replies
0 likes
Mi cuenta de spotify ha sido deshabilitada por spotify sin explicacion alguna, es posible recuperarla?
Mi cuenta de spotify ha sido deshabilitada por spotify sin explicacion alguna, es posible recuperarla?
Moderator
325 Views
1 replies
0 likes
Just looking to move to the duo plan and need to confirm what address I entered on set up
Just looking to move to the duo plan and need to confirm what address I entered on set up
Moderator
355 Views
1 replies
0 likes
Every time I close the app my facebook account just disconnect itself from my spotify account.
Every time I close the app my facebook account just disconnect itself from my spotify account.
Moderator
327 Views
1 replies
0 likes
