Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 382289 Views
  • 918 replies
  • 107 likes
  • Account
  • 382289 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166279 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166279 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 96962 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 96962 Views
  • 68 replies
  • 10 likes

Superuser Contribution Woke up to my account hacked. again. this is a spotify security breach or session hijacking.

PlanPremiumCountryUSADevicePC onlyOperating Systemw10 My Question or Issue Ok so im going to get a few things out of the way. One; i only use spotify on my computer and the only authorized device is my computer, no third party apps that can play musi...

  • Casual Listener
  •   Plan Premium Country USA Device PC only Operating System w10   My Question or Issue     Ok so im going to get a few things out of the way.   One; i only use ...
  • andmpel
  • Casual Listener
  • 1705 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 1705 Views
  • 5 replies
  • 0 likes

Do not share listening activities

I disabled the "Share my listening activity on Spotify" option.Still people following me can see what I am listening to and I don't want that.How can I fully disable this? And how can I prevent somebody from follow me?

  • Regular
  • I disabled the "Share my listening activity on Spotify" option. Still people following me can see what I am listening to and I don't want that. How can I fully disable this? And how can I prevent...
  • Luan
  • Spotify Star
  • 645 Views
  • 1 replies
  • 1 likes
  • Security
  • 645 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't remove songs from my library

My Question or Issue I try to remove 2 specific songs from my library but they keep coming back after a few hours, it happens every time I try to remove them

  • Casual Listener
  •   My Question or Issue  I try to remove 2 specific songs from my library but they keep coming back after a few hours, it happens every time I try to remove them 
  • nihilist_8
  • Visitor
  • 2195 Views
  • 9 replies
  • 0 likes
  • Other
  • 2195 Views
  • 9 replies
  • 0 likes

Can’t listen to any podcast

PlanPremiumCountryBangladesh DeviceSamsung Galaxy S20 UOperating SystemAndroid 11 My Question or IssueHi, ever since I converted to premium account I can’t listen to any podcast. Furthermore, Podcast menu is also gone from my account. When I find the...

  • Visitor
  • Plan Premium Country Bangladesh  Device Samsung Galaxy S20 U Operating System Android 11   My Question or Issue Hi, ever since I converted to premium account I can’t listen to any...
  • Billy-J
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 429 Views
  • 1 replies
  • 0 likes

Have my account back

My Question or IssueI do not have an email synchronized with my Spotify Account. Neither I remember my password. I had opened my account ONLY in my phone. Now my phone is broken, it doesn't work AT ALL. I want my Spotify Account back, could you help ...

  • Newbie
  • My Question or Issue I do not have an email synchronized with my Spotify Account. Neither I remember my password. I had opened my account ONLY in my phone. Now my phone is broken, it doesn't work A...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 432 Views
  • 1 replies
  • 0 likes

[Mobile][Search] Add Friends From Search Bar (No Facebook)

The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little brother can't follow me on Spotify and he doesn't ...

  • Visitor
  • The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little...
  • OneByBoo
  • Roadie
  • 477 Views
  • 1 replies
  • 1 likes
  • Mobile
    Search
  • 477 Views
  • 1 replies
  • 1 likes

How to get my User Account verified

Hey guys,I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the cover to disappear all the time.I've heard that if your u...

  • Newbie
  • Hey guys, I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the co...
  • Luan
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • Account
  • 595 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify duo and changing country

I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my account settings. My partner still can't accept my...

  • Music Fan
  • I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my...
  • CarlosE
  • Moderator
  • 2311 Views
  • 5 replies
  • 0 likes
  • Account
  • 2311 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution I have connection problems

PlanPremiumCountryTurkeyDevice(iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops)Operating System(iOS, Android, Windows 10) My Question or IssueI have problem about connect to Spotify even though connected to wifi i tried you...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops) Operating System (iOS, Android, Windows 10)   My Question or Issue I hav...
  • Eni
  • Moderator
  • 631 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 631 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can Login With Mobile Hotspot but Not With Wifi

PlanPremiumCountryTurkeyOperating SystemWindows 10 My Question or IssueI can login with a mobile hotspot on desktop app and in phone but when i try to login with my home network it is saying Firewall may be blocking spotify.... (Error code: accesspoi...

  • Regular
  • Plan Premium Country Turkey Operating System Windows 10   My Question or Issue I can login with a mobile hotspot on desktop app and in phone but when i try to login with my home network ...
  • Eni
  • Moderator
  • 1848 Views
  • 9 replies
  • 0 likes
  • Premium
  • 1848 Views
  • 9 replies
  • 0 likes

Superuser Contribution What happens to my Spotify Premium Duo/Family account when I move out of the country?

Hello all, My brother will pay for a premium Spotify account (duo/family), and he'll stay in our home country. However, I'll move out and won't be back for a year or so. Will I still be able to listen to music online/offline? Or will I encounter any ...

  • Visitor
  • Hello all,   My brother will pay for a premium Spotify account (duo/family), and he'll stay in our home country. However, I'll move out and won't be back for a year or so. Will I still be able...
  • Eni
  • Moderator
  • 763 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 763 Views
  • 2 replies
  • 0 likes

Claiming artist profile with a release on the way

I plan to release a song via distrokid and I timed the release for roughly 4 weeks from now, but since I don't have live music yet I can't seem to claim my artist profile, which is needed for the pitching. Is there a workaround this, or do I miss pit...

  • Casual Listener
  • I plan to release a song via distrokid and I timed the release for roughly 4 weeks from now, but since I don't have live music yet I can't seem to claim my artist profile, which is needed for the pit...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 262 Views
  • 1 replies
  • 0 likes

[Desktop] Why is my profile red?

PlanFamily PremiumCountryItaly It's not really an issue, but I can't get my head over this thing. Why is my profile red? I asked a friend of mine if he sees it like I do, and he does. While every other profile I searched they're always grey. This is ...

spoti.png
  • Casual Listener
  • Plan Family Premium Country Italy   It's not really an issue, but I can't get my head over this thing. Why is my profile red? I asked a friend of mine if he sees it like I do, and he does. ...
  • EthanS1
  • Community Legend
  • 1956 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 1956 Views
  • 4 replies
  • 0 likes

Wrong country name in Account settings

My Question or Issue Hi, In my profile, setting for "Country or region" is wrong. There is no country on this earth that is called Bosnia, there is only Bosnia and Herzegovina. And if you counting on the region that is Bosnia, that is wrong too.The c...

  • Visitor
  • My Question or Issue   Hi,  In my profile, setting for "Country or region" is wrong. There is no country on this earth that is called Bosnia, there is only Bosnia and Herzegovina.&nbsp...
  • Maxim
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution impossible de se réabonner a premium avec ma carte bleue

bonjour, j'ai recu un mail m'indiquant qu'il y avait un probleme de reglement pour mon abonnement premium. j'ai contacté ma banque et il n'y a aucun souci de leur coté (ils n'ont pas recu de demande de debit de spotify). aujourd'hui je recois un 2e m...

  • Newbie
  • bonjour,   j'ai recu un mail m'indiquant qu'il y avait un probleme de reglement pour mon abonnement premium. j'ai contacté ma banque et il n'y a aucun souci de leur coté (ils n'ont pas rec...
  • Novy
  • Moderator
  • 3906 Views
  • 6 replies
  • 2 likes
  • 3906 Views
  • 6 replies
  • 2 likes

Why pay two bill ??

PlanPremiumCountryTurkey My Question or Issue I get two payments from my phone bill, but I have only one account. What is the reason for this and how can I change it?

  • Newbie
  •   Plan Premium Country Turkey     My Question or Issue   I get two payments from my phone bill, but I have only one account. What is the reason for this and how c...
  • Billy-J
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Account
  • 516 Views
  • 1 replies
  • 0 likes

Solved!! Why can’t I use two accounts at once?

PlanFree &PremiumCountryU.K. Device(iPhones) My Question or IssueI have premium and my wife a free account. When one of us starts playing music, the other one’s account stops playing. This happens whether we’re both on WiFi or one on 4g. We have sepa...

  • Casual Listener
  • Plan Free &Premium Country U.K.  Device (iPhones)   My Question or Issue I have premium and my wife a free account. When one of us starts playing music, the other one’s account ...
  • Ol12
  • Casual Listener
  • 681 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 681 Views
  • 6 replies
  • 0 likes

[Desktop][Friend Feed]

Show my friends on my feed. On mac you can see your followed friends but on windows it requires you to link your Facebook and still dosent show your friends on Spotify only Facebook who the heck still uses Facebook

  • Casual Listener
  • Show my friends on my feed. On mac you can see your followed friends but on windows it requires you to link your Facebook and still dosent show your friends on Spotify only Facebook who the heck stil...
  • Muhammadrios38
  • Casual Listener
  • 485 Views
  • 2 replies
  • 0 likes
  • Desktop
    Friend Feed
  • 485 Views
  • 2 replies
  • 0 likes

cant login to my account

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueSo yesterday i updated my client. It was a little bit buggy but was ok then it automatically logged off me from my account and i couldnt log on for like 10 times but in th...

  • Visitor
  • Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue So yesterday i updated my client. It was a little bit buggy but was ok then it automatically lo...
  • Luke
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 517 Views
  • 1 replies
  • 0 likes

2x geld van de rekening ook al heb ik een Gratis abonnement?

Geen van de onderstaande informatie is vereist. Hoe meer u biedt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.Plan GratisHet land BelgiëHet apparaatSamsung Galaxy HarddiskAndroid Mijn vraag van probleem: al 2x geld van de rekenin...

  • Visitor
  • Geen van de onderstaande informatie is vereist. Hoe meer u biedt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen. Plan Gratis Het land België Het apparaat Samsung Galaxy  ...
  • Hubo
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes