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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 305917 Views
  • 870 replies
  • 98 likes
  • Account
  • 305917 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140066 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140066 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81159 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81159 Views
  • 64 replies
  • 9 likes

Linking

Plan Free Country Croatia My Question or IssueMy country just recently got spotify enabled,but it seems whenever I want to link my account to playstation it can't be done because linking is not available in my country...Is it a Spotify issue or a Son...

  • Visitor
  • Plan   Free   Country   Croatia   My Question or Issue My country just recently got spotify enabled,but it seems whenever I want to link my account to playstation it can'...
  • Joel-M
  • Composer
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

spotify payements

PlanPremiumCountryItalyDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueHi everyone, this months I've got two payements for my Spotify Premium account, (22/08, 26/08). Why?

  • Visitor
  • Plan Premium Country Italy Device Samsung Galaxy S9 Operating System Android 10   My Question or Issue Hi everyone, this months I've got two payements for my Spotify Premium account, (...
  • Joel-M
  • Composer
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 271 Views
  • 1 replies
  • 0 likes

Can't log in, "connexion issues" message

PlanPremiumCountryFrance DeviceHuawei p20 proOperating SystemAndroid My Question or IssueI was disconnected from my spotify account on my android app two days ago I don't know why. When I tried to log in, I have a message saying I have connexion issu...

  • Visitor
  • Plan Premium Country France  Device Huawei p20 pro Operating System Android   My Question or Issue I was disconnected from my spotify account on my android app two days ago I don'...
  • Joel-M
  • Composer
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! If I resubscribe to Premium, do my Saved Artists reappear?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Unable to register new account with VPN

Hello,It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN).I would like to understand if it is a NordVPN issue rather than Spotify related.The registration page is: https://www.spotify...

  • Newbie
  • Hello, It has been a few weeks since it has been impossible to register a new account if you use a VPN (specifically NordVPN). I would like to understand if it is a NordVPN issue rather than Spotif...
  • Maxim
  • Spotify Star
  • 5601 Views
  • 1 replies
  • 0 likes
  • Account
  • 5601 Views
  • 1 replies
  • 0 likes

Am I able to use Spotify Premium in both the USA & Mexico (unlimited) ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is hoping to find out if Spotify Premium will work in both the USA & Mexico (unlimited) with...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is hopin...
  • TreyAnastasio
  • Spotify Star
  • 1910 Views
  • 1 replies
  • 0 likes
  • 1910 Views
  • 1 replies
  • 0 likes

Solved!! Can't access my first post in Spotify Community

My Question or IssueHello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total posts", it still counts zero, and I can't find a way to r...

  • Casual Listener
  • My Question or Issue Hello! I've created a post 4 days ago on this site when I first logged in, but I still can't see it posted anywhere (nor I can't see it in my Community Profile under "Total post...
  • Billy-J
  • Spotify Star
  • 770 Views
  • 3 replies
  • 0 likes
  • Other
  • 770 Views
  • 3 replies
  • 0 likes

Lost account when disconnecting from Facebook?!

I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in. Having done so, and reset my password for the relevant email address, it now logs me in to what appears to be a brand ne...

  • Visitor
  • I've just disconnected my Spotify Premium account from my Facebook account, which is what I had previously been using to sign in.   Having done so, and reset my password for the relevant email...
  • Jose_M
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 261 Views
  • 1 replies
  • 0 likes

Account

PlanFreeCountryItaly DeviceRedmi Note 8TOperating System Android My Question or IssueHi today I wanted to listen to my playlist on Spotify but the password did not work, so I went to the site to reset it but it said that my email address was not link...

  • Visitor
  • Plan Free Country Italy   Device Redmi Note 8T Operating System  Android    My Question or Issue Hi today I wanted to listen to my playlist on Spotify but the password ...
  • Jose_M
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! I can’t find my playlist

PlanFree DeviceiPhone 6/iPad mini 2 My Question or IssueA while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems signing in but with the same email I was able to make another account I believe. With this...

  • Visitor
  •   Plan Free   Device iPhone 6/iPad mini 2     My Question or Issue A while ago I had an account with the username ray313 with a playlist called “playlist”. I had problems...
  • Jose_M
  • Spotify Star
  • 997 Views
  • 2 replies
  • 0 likes
  • 997 Views
  • 2 replies
  • 0 likes

Playlists have disappeared and I can't access my account

Hello,I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get Hacked? Can someone please help me?Here is the link t...

  • Visitor
  • Hello, I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get ...
  • Billy-J
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con perfil de artista

Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias", esto no pertenece a mi banda, aunque el nombre sea...

  • Casual Listener
  • Hola soy de Argentina y tengo un grupo llamado Pragma, con perfil de artista en spotify... resulta que recien entro al perfil de mi banda y aparece un nuevo lanzamiento titulado "Entre mis memorias",...
  • Mihail
  • Spotify Legend
  • 2090 Views
  • 3 replies
  • 0 likes
  • Other
  • 2090 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't unlink Spotify Student from old Account

Hey, I have an old Spotify account created with Facebook login and a new one via email login.The old account was linked to Unidays for Spotify Student discount, I canceled the subscription and now I have two free accounts. The problem is I can't appl...

  • Visitor
  • Hey,   I have an old Spotify account created with Facebook login and a new one via email login. The old account was linked to Unidays for Spotify Student discount, I canceled the subscription...
  • Mihail
  • Spotify Legend
  • 642 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 642 Views
  • 3 replies
  • 0 likes

Spotify For Artists Profile Picture

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?

  • Newbie
  • Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?    
  • Billy-J
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
  • 391 Views
  • 1 replies
  • 0 likes

premium changed to free

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy 10Operating SystemAndroid Oreo My Question or IssuMy Premium Family account has been converted into a Free account without giving any reason. Why and how do I get things back. paid on August 20, ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device Samsung Galaxy 10 Operating System Android Oreo   My Question or Issu My Premium Family account has been converted into a Free account...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

How can i get an artist page deleted?

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've asked the person if he could delete it but after a mont...

  • Casual Listener
  • Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've aske...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

email notifications

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to receive emails whenever I would log into my spotify account, and now (without changing anything) do not receive emails regarding log ins. I’d lik...

  • Casual Listener
  • Plan Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used to receive emails whenever I would log into my spotify acc...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

reporting premium account seller

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company Offer on eBayREMOVED Ebay SellerREMOVED His homepageREMOVED *community rock sta...

  • Visitor
  • I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company   Offer on eBay REMO...
  • Billy-J
  • Spotify Star
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Solved!! I have albums under an account i cannot access

My Question or Issuehi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under artist "nikademus" but i have no access to this account. ...

  • Visitor
  • My Question or Issue hi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under arti...
  • EthanS1
  • Community Legend
  • 340 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 340 Views
  • 2 replies
  • 0 likes

Can't redeem premium voucher

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

  • Visitor
  • I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • TreyAnastasio
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes