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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Newbie
  • 393209 Views
  • 935 replies
  • 107 likes
  • Account
  • 393209 Views
  • 935 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169800 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169800 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98512 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98512 Views
  • 68 replies
  • 10 likes

Solved!! Account info on mobile phone

Hi, I have Sony M4 Aqua and version of Spotify - 5.7.0.781 armV7. Where can I find account info? When I click on the picture next to username on end of screen, I will get Settings, but not Account info.

  • Casual Listener
  • Hi, I have Sony M4 Aqua and version of Spotify - 5.7.0.781 armV7. Where can I find account info? When I click on the picture next to username on end of screen, I will get Settings, but not Account in...
  • JoelleBlackstar
  • Newbie
  • 43417 Views
  • 8 replies
  • 0 likes
  • Account
  • 43417 Views
  • 8 replies
  • 0 likes

Solved!! Password reset form fails to submit

Hi. I am having trouble resetting my password. When I requested the password reset email, I clicked on the link and filled out the form. Once I clicked the submit button, the form was blank and look as if I hadn't tried to fill it out in the first pl...

  • Music Fan
  • Hi.  I am having trouble resetting my password.   When I requested the password reset email, I clicked on the link and filled out the form. Once I clicked the submit button, the form...
  • superheart-4
  • Music Fan
  • 1038 Views
  • 8 replies
  • 0 likes
  • Account
    Login
  • 1038 Views
  • 8 replies
  • 0 likes

Superuser Contribution Reestablish an old account when the security procedure is not designed for long time ago last access

The security procedure I was asked to follow by chat in order to reestablish my old account (not recently used since I lost access long time ago) is not very useful in my case. I was requested to tell a recently liked song or a private list name. In ...

  • Visitor
  • The security procedure I was asked to follow by chat in order to reestablish my old account (not recently used since I lost access long time ago) is not very useful in my case.   I was request...
  • Alex
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed the password but now I accidently made a new free-account with the same email-adress.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNow I cannot go back to my previous account (premium) where all my old playlists are in. The ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Now I c...
  • Alex
  • Spotify Legend
  • 291 Views
  • 2 replies
  • 1 likes
  • Login
  • 291 Views
  • 2 replies
  • 1 likes

Superuser Contribution How can I reestablish my account that I registered on another E-mail

Hi! I created a Spotify account about 5 years ago with my old E-mail, but I cant remember the password on the old E-mail account, and I can't reset the password on the old E-mail, since I did not register my mobile phone number on the E-mail. What I ...

  • Newbie
  • Hi! I created a Spotify account about 5 years ago with my old E-mail, but I cant remember the password on the old E-mail account, and I can't reset the password on the old E-mail, since I did no...
  • Alex
  • Spotify Legend
  • 677 Views
  • 3 replies
  • 1 likes
  • Account
  • 677 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Different password for email and username on same account?

PlanFreeCountryUKDevicePC, Sony Walkman NW-A105Operating SystemWindows 10, Android 9 My Question or IssueI cannot log in to the Spotify app on my Walkman. When logging in with the username and password it just stalls on 'logging in' and then asks to ...

  • Casual Listener
  • Plan Free Country UK Device PC, Sony Walkman NW-A105 Operating System Windows 10, Android 9   My Question or Issue I cannot log in to the Spotify app on my Walkman. When logging in wit...
  • Novy
  • Moderator
  • 984 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 984 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login with reset password

PlanPremiumCountry: USA DeviceMacBook Pro 2019Operating SystemmacOS Catalina My Question or IssueI cannot log in to Spotify. I go Reset Password, and I type in a new password in the browser page. It confirms I've changed my password, and redirects me...

  • Casual Listener
  • Plan Premium Country: USA   Device MacBook Pro 2019 Operating System macOS Catalina   My Question or Issue I cannot log in to Spotify. I go Reset Password, and I type in a new pas...
  • Elena
  • Moderator
  • 710 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 710 Views
  • 3 replies
  • 0 likes

Can not log into spotify ios.

None of the below informationp is required. However, the more you provide the easier it will be for us to try and help.Plan - PremiumCountryUnited StatesDevice - Iphone 8 - iOS 14.7.1 My Question or IssueStarting last night my spotify would play arou...

  • Casual Listener
  • None of the below informationp is required. However, the more you provide the easier it will be for us to try and help. Plan - Premium Country United States Device - Iphone 8 - iOS 14.7.1 &...
  • Billy-J
  • Spotify Star
  • 569 Views
  • 4 replies
  • 0 likes
  • Premium
  • 569 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Still getting charged for Spotify Unlimited, but account acts as free account

Plan: UnlimitedCountry: NZ/UK Devices: Macbook Pro mid 2014, Galaxy S9, JBL link google home speaker I got an email telling me my plan will change to free, as unlimited is phasing out. Fine. However I've still been charged on the 3rd of September, my...

  • Casual Listener
  • Plan: Unlimited Country: NZ/UK   Devices: Macbook Pro mid 2014, Galaxy S9, JBL link google home speaker   I got an email telling me my plan will change to free, as unlimited is phasing...
  • StephenHay
  • Casual Listener
  • 666 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 666 Views
  • 2 replies
  • 1 likes

[Android][Other] Unable to use App when out of Cell Service

Hello, I have a Spotify Premium family account. I recently went on a 1 week camping trip, and downloaded some podcasts/music the night before I left. To my surprise, when I went to open the Spotify App on my phone to play the downloaded content, it b...

  • Visitor
  • Hello,   I have a Spotify Premium family account.  I recently went on a 1 week camping trip, and downloaded some podcasts/music the night before I left.  To my surprise, when I went ...
  • Amayy
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 448 Views
  • 1 replies
  • 0 likes

account disabled, contact form impossible to find.

Planpremium (student)Countrythe netherlands DeviceiPhone Xr, Macbook Pro 2019Operating SystemiOS 14.7.1, MacOS Big Sur My Question or Issuehi, i accidentally reversed a payment for spotify and received the e-mail that my account is disabled. i would ...

  • Newbie
  • Plan premium (student) Country the netherlands   Device iPhone Xr, Macbook Pro 2019 Operating System iOS 14.7.1, MacOS Big Sur   My Question or Issue hi, i accidentally reversed ...
  • Maxim
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 472 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Artist customer support

Guys. wthI sent a few emails already and have no response.Is this what you call customer support? So where and when can I get customer support? And not some automated answers. Every other customer support at least sends out an email that they receive...

  • Casual Listener
  • Guys. wth I sent a few emails already and have no response. Is this what you call customer support?   So where and when can I get customer support? And not some automated answers.   E...
  • MafeG
  • Spotify Legend
  • 1653 Views
  • 7 replies
  • 0 likes
  • 1653 Views
  • 7 replies
  • 0 likes

Import all Information from my old Premium Account into my new Account

PlanFree/PremiumCountryGermanyDevice(Desktop Windows 10, Huawei P30 lite)Operating System(Android 10, Windows 10) My Question or IssueHey Everyone :),I'm using Spoftify since 2013 and got a Premium Account since 2015.I use Spoftify on a daily basis a...

  • Newbie
  •   Plan Free/Premium Country Germany Device (Desktop Windows 10, Huawei P30 lite) Operating System (Android 10, Windows 10)   My Question or Issue Hey Everyone :), I'm using Spof...
  • Maxim
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 405 Views
  • 1 replies
  • 0 likes

Popup about premium preventing further use

PlanFreeCountrySouth Korea, formerly UK DeviceSame on desktop app and browserOperating SystemWindows 10 My Question or IssueYesterday, after having moved to South Korea approx 3 weeks ago, I received a message saying that my location and saved profil...

Larkin2_0-1631089670440.png
  • Newbie
  •   Plan Free Country South Korea, formerly UK   Device Same on desktop app and browser Operating System Windows 10   My Question or Issue Yesterday, after having moved to So...
  • Maxim
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 686 Views
  • 1 replies
  • 0 likes

Adresse nicht vorhanden

Hallo, ich habe Premium Family und wollte meine Kinder einladen. Bei der Eingabe der Adresse ist aber nicht möglich die richtige Adresse auszuwählen. Vor 2 Jahren hat sich unsere PLZ geändert und das ist hier noch nicht hinterlegt. Ich kann jetzt das...

  • Casual Listener
  • Hallo, ich habe Premium Family und wollte meine Kinder einladen. Bei der Eingabe der Adresse ist aber nicht möglich die richtige Adresse auszuwählen. Vor 2 Jahren hat sich unsere PLZ geändert und das...
  • Maxim
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • Account
  • 442 Views
  • 3 replies
  • 0 likes

Removing offline devices

PlanPremiumCountryIndiaDevice(iPhone 12 Pro Max, Samsung Galaxy S21 Ultra, Macbook Pro 16)Operating System(iOS 14, Android 11, MacOS Monterey,etc.) My Question or IssueHow can I remove offline devices from my Spotify account?

  • Visitor
  • Plan Premium Country India Device (iPhone 12 Pro Max, Samsung Galaxy S21 Ultra, Macbook Pro 16) Operating System (iOS 14, Android 11, MacOS Monterey,etc.)   My Question or Issue How ca...
  • Maxim
  • Spotify Star
  • 811 Views
  • 1 replies
  • 0 likes
  • Account
  • 811 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card.I have moved to Germany, so I went to change my payment details. I successfully changed my payment method to a German pa...

  • Newbie
  • I'm currently on a Premium plan, and the location on my account is set to UK. Until today, I was paying with a UK visa debit card. I have moved to Germany, so I went to change my payment details. I ...
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Can't change my country setting for my Facebook-created account

PlanFamilyCountryFrance, originally Brazil My Question or IssueI used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I switched to a family plan, no one of my family members living with me...

  • Newbie
  • Plan Family Country France, originally Brazil   My Question or Issue I used to live in Brazil and recently moved to France. My spotify account is linked to my facebook account and when I s...
  • Maxim
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 546 Views
  • 1 replies
  • 0 likes