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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14804 Views

7 replies

11 likes

Security
  • 14804 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553888 Views

991 replies

116 likes

Account
  • 553888 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131196 Views

74 replies

12 likes

Account
Login
Premium
  • 131196 Views
  • 74 replies
  • 12 likes

Superuser Contribution Can't reset password

When I enter my e-mail address, it does not accept it to reset the password, whereas Spotify receives an e-mail to my e-mail address.

Visitor

When I enter my e-mail address, it does not accept it to reset the password, whereas Spotify receives an e-mail to my e-mail address.

Lyubka

Moderator

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

My account was stolen, password and email changed, how can I get it back

someone stole my account earlier today, he/she changed my password AND email so I can't change it back, I'm still connected to it, it is the account I use to ask this question. I am super careful when it comes to cyber security but one of my friend g...

Visitor

someone stole my account earlier today, he/she changed my password AND email so I can't change it back, I'm still connected to it, it is the account I use to ask this question. I am super careful whe...

Maxim

Spotify Star

1054 Views

1 replies

0 likes

  • 1054 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Live login trouble

PlanFreeCountryUSADeviceSamsung Galaxy s20Operating SystemAndroid My Question or Issue:For the past few hours, I've been trying to log into the Spotify Live app with no success. Each time I try to "continue with Spotify" it just loads for a moment an...

Visitor

Plan Free Country USA Device Samsung Galaxy s20 Operating System Android    My Question or Issue: For the past few hours, I've been trying to log into the Spotify Live app with no...

e93kryjkt5e1mpfdnyii

Newbie

528 Views

2 replies

1 likes

Login
  • 528 Views
  • 2 replies
  • 1 likes

Solved!! I set up app on my iphne & on PC but they aren't linked. Have I doubled up?

I installed the app on my, put in a short playlist to get the hang of it, then went online on my PC to sign up and set up payment, successfully, but it hasn't linked to my iphone so I'm worried I've set up two separate accounts and will lose my playl...

Visitor

I installed the app on my, put in a short playlist to get the hang of it, then went online on my PC to sign up and set up payment, successfully, but it hasn't linked to my iphone so I'm worried I've ...

kaworu_bloodpaw

Roadie

302 Views

3 replies

0 likes

  • 302 Views
  • 3 replies
  • 0 likes

Solved!! I have access to wrong profile on Spotify for Artists

PlanFreeCountryUSAOperating SystemWindows 10My Question or IssueI have recently released a new single under my account, "Alec B", and wanted to claim my profile on Spotify. However, I seemed to have picked a different profile with the same artist nam...

Casual Listener

Plan Free Country USA Operating System Windows 10 My Question or Issue I have recently released a new single under my account, "Alec B", and wanted to claim my profile on Spotify. However, I s...

ANGELOSOLITUDE

Newbie

3010 Views

7 replies

0 likes

Account
Other
  • 3010 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unbekannter Nutzer verbindet sich mit meinem Profil

wenn ich einen Song (Song den ich gerade hören möchte) abspiele, verbindet sich nach ca. 30 Sekunden ein unbekanntes Profil. Im meisten Fall "Nest Hub Max". Ich weiß nicht wer dieser Nutzer ist und ich kann ihn auch nicht von meinem Profil entfernen.

Visitor

wenn ich einen Song (Song den ich gerade hören möchte) abspiele, verbindet sich nach ca. 30 Sekunden ein unbekanntes Profil. Im meisten Fall "Nest Hub Max". Ich weiß nicht wer dieser Nutzer ist und i...

Joan

Moderator

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't add family member

I want to add an extra family member in my account. I see below screenshot but when i clicik nothing happens. I am on chrome on web not mobile. Okay I can't add pictures, so I see a cirlce with a + sign, assuming that means I can add another family m...

Casual Listener

I want to add an extra family member in my account. I see below screenshot but when i clicik nothing happens. I am on chrome on web not mobile. Okay I can't add pictures, so I see a cirlce with a +...

Joan

Moderator

1348 Views

7 replies

0 likes

  • 1348 Views
  • 7 replies
  • 0 likes

Superuser Contribution Wrong address when adding new user

Im trying to add my daughter as a new user to my Family plan. When veryfing the adress for the new account I get an error messeage: Adress is not specific, try to add a house number (translated). But its very very specific, and exactly as stated in m...

Visitor

Im trying to add my daughter as a new user to my Family plan. When veryfing the adress for the new account I get an error messeage: Adress is not specific, try to add a house number (translated). But...

Dian

Spotify Legend

282 Views

1 replies

1 likes

  • 282 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I get my Spotify to play songs with explicit words

For example, If i go onto my liked songs to play a song there is a gray box and when I click on it, it says "content not available"

Visitor

For example, If i go onto my liked songs to play a song there is a gray box and when I click on it, it says "content not available"

Dian

Spotify Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi. How can i fix spotify recommending me finnish music when im from denmark?

Hi folks... For about a year my spotify has been infested with finnish music. It has to stop! So far i have traveled the great internet for answers. Checked all the settings i can find. (Even on my facebook) And yeah im pretty much at a loss here... ...

Casual Listener

Hi folks...   For about a year my spotify has been infested with finnish music.   It has to stop!    So far i have traveled the great internet for answers.   Checked ...

Nicnor

Visitor

1554 Views

8 replies

2 likes

  • 1554 Views
  • 8 replies
  • 2 likes

Can't login

It's showing someting wrong and i can't login沈

Visitor

It's showing someting wrong and i can't login🥲

Jose_M

Spotify Star

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution disconect all divice from my acount

because i changed my pasword and someone conect to my acount and i dont like it

Visitor

because i changed my pasword and someone conect to my acount and i dont like it

Alex

Spotify Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

An unkown device is conecting to my spotify

There is an unkown device (SM-G930F) that keep connecting to my account and I don't know why. Fo many times, I am listening to one of my playlists and suddenly it stops and show that this unkown device is connected playing a complete different playli...

Visitor

There is an unkown device (SM-G930F) that keep connecting to my account and I don't know why. Fo many times, I am listening to one of my playlists and suddenly it stops and show that this unkown devi...

Maxim

Spotify Star

258 Views

1 replies

0 likes

Security
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'd like to transfer my data to another spotify account

PlanPremium (for twice account) CountryFrance Device(iPhone XR, Computer) Operating System(iOS 16, Windows 10) My Question or IssueHello, I recently created a new spotify account and i would like to find my data that I had in my old account.To make i...

Newbie

  Plan Premium (for twice account)   Country France   Device (iPhone XR, Computer)   Operating System (iOS 16, Windows 10)   My Question or Issue Hello, I recen...

Maxim

Spotify Star

1707 Views

1 replies

1 likes

Account
  • 1707 Views
  • 1 replies
  • 1 likes

My user is not visible to others.

My friend can’t find me at the profile list when she looks for Ne_248. How can I make this work?

Visitor

My friend can’t find me at the profile list when she looks for Ne_248. How can I make this work?

Maxim

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

What is digitalizze under Spotify.com?

I logged in to Spotify.com to update my credit card information. I found myself on something called digitalizze, giving them my information, how do I cancel?

Visitor

I logged in to Spotify.com to update my credit card information. I found myself on something called digitalizze, giving them my information, how do I cancel?

Tonibelle

Visitor

2928 Views

4 replies

1 likes

  • 2928 Views
  • 4 replies
  • 1 likes