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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172031 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172031 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11337 Views
  • 6 replies
  • 11 likes
  • Security
  • 11337 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515722 Views
  • 986 replies
  • 113 likes
  • Account
  • 515722 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125953 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125953 Views
  • 74 replies
  • 12 likes

Superuser Contribution Support

Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .

  • Newbie
  • Ich weiß mein Passwort kann mich jedoch auf meinem neuen Handy nicht anmelden, habe es schon mit zurücksetzen versucht geht jedoch nicht .
  • Anyk17
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get premium

Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but i can't apply premium to my account.when i open li...

  • Visitor
  • Hello. I had 1 TL for 3 months premium till today and today i bought a spotify 1 month premium and internet receipt from vodafone. I had my receipt accepted from vodafone and I used my 500 mb too but...
  • Anyk17
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Family Plan log in issues

I have activated my account under our family plan, but my app on my phone will not update.

  • Newbie
  • I have activated my account under our family plan, but my app on my phone will not update.
  • Anyk17
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studenterabatt mit Paypal zahlen

Ich habe mich vor einem Monat dazu entschlossen Spotify-Premium kostenloszu testenund bin jetzt so angetan, dass ich es kostenpflichtig abonieren will. Da ich Studentin bin wollte ich natürlich den Studentenrabatt nutzen, jedoch kann ich dort nur mit...

  • Newbie
  • Ich habe mich vor einem Monat dazu entschlossen Spotify-Premium kostenloszu testenund bin jetzt so angetan, dass ich es kostenpflichtig abonieren will. Da ich Studentin bin wollte ich natürlich den S...
  • Anyk17
  • Spotify Star
  • 487 Views
  • 1 replies
  • 1 likes
  • 487 Views
  • 1 replies
  • 1 likes

Solved!! Fewer days

I got subscription on 30 days, but then I by mistake changed it to family premium and my subscription changed to 20 days. I dont know how to change it back.

  • Newbie
  • I got subscription on 30 days, but then I by mistake changed it to family premium and my subscription changed to 20 days. I dont know how to change it back.
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

New phone. Spotify thinks I'm abroad

Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying I'm abroad. Please help!!!

  • Newbie
  • Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying ...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Connecting FB - Username change

I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?

  • Casual Listener
  • I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?
  • Camille-S-Seana
  • Music Fan
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
  • 257 Views
  • 1 replies
  • 0 likes

Does the current Premium plan get cancelled when joining a family plan?

I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If I invite him to my Family plan and he accepts it, ...

  • Casual Listener
  • I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If...
  • Camille-S-Seana
  • Music Fan
  • 1611 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 1611 Views
  • 2 replies
  • 0 likes

Charged for free trial

I was charged for the 30 days free trial, how do I get my money back?

  • Visitor
  • I was charged for the 30 days free trial, how do I get my money back?
  • KatesHere
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family question about location

My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?

  • Casual Listener
  • My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?
  • elliotck
  • Newbie
  • 757 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 757 Views
  • 2 replies
  • 0 likes

Solved!! Paypal: Choose bank account

Hi community, I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or my „business“ account. But in the process from spotify there was ...

  • Visitor
  • Hi community,   I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or ...
  • user-removed
  • Not applicable
  • 1170 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1170 Views
  • 2 replies
  • 0 likes

I pay but only have a free account

HelloI pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again. I have discussed this with the mobile service provider, but they say I have to conta...

  • Newbie
  • Hello I pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again.   I have discussed ...
  • hans_ploem
  • Newbie
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 236 Views
  • 2 replies
  • 0 likes

Non spotify region credit card

I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE

  • Newbie
  • I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Is not getting the email to set my password

I need to set a password to start using spotify. Even though I've asked to send me the link, I've never gotten an email from them. I've checked all inboxes including spam... nothing. I linked spotify with facebook, and my facebook email is my school ...

  • Newbie
  • I need to set a password to start using spotify. Even though I've asked to send me the link, I've never gotten an email from them. I've checked all inboxes including spam... nothing. I linked spotify...
  • marlonsphere
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes