Accounts

Spotify Family

Hello.I upgrade from Family from Premium.Now I´ve payed 99SEK for my old Premium account + 149SEK for my Family account, but I still havent recieved my Family account!How come?

Upgrading or changing to a verified account?

How do you upgrade your account so that you can edit description of Playlists and add custom are to Playlist covers? For example:https://open.spotify.com/user/beyourselfmusic...the blue checkmark icon. (visible via desktop player) Spotify URI: spotif...

Upgrading

Hello! I am trying to upgrade to Student Premium; however, when I go to upgrade, I am forever stuck on the page that explain the terms/credit card information. What do I do?

Wrong password when cancelling subscription

Hi,I've been trying to cancel my Premium subscription but once I reach the last step it keeps telling me that I have a wrong password, even though I logged in with the same. I tried in incognito mode and with two browsers (Firefox and Chrome, latest ...

Paying for spotify twice

I was paying for spotify 20 dollar a month on one card. I noticed the family plan and switch to that using a different card that cost 14.99 a month. The 20 was still being charged on top of the 14.99 my card cancelled the 20 dollar payment and my mem...

spotify account disabled

Hi, a couple days ago i noticed 10 bucks missing from my bank account. It was transferred to Spotify. However i was intending on skipping a month of premium as I didn't have a lot to spare this month. So i transferred the money back to my account and...

Superuser Contribution Hola. Envío la envitación a mi familia , pero no la reciben. ni a gmail ni a otros mails

Had premium upgraded to family now everyone is downgraded to family despite paying

I've paid for premium for a while and then saw family as an option and we upgraded. The service was working for a while but suddenly today I noticed my account was marked as free again and my daughter complained the adverts were back on her account. ...

Cancel and get refund issued

Greetings,my daughter had signed up for premium free trial, and was just billed. We need to cancel and get a refund issued as we do not want this service. How do I do this? Thankyou ~ Dawn Hartman ,

Free spotify by vodafone

Hi I have vdafones free spotify and am due for renwal on the 21st. Now the subscription is still active on vodafones end but my spotify says free. Vodafone says its your faultyou say it's vodafones fault, how do i sort this?!

I am a premium user and its not working

I am a premium user and its not working at all I am very mad

Superuser Contribution Being charged more than premium cost

Hi, I am being charged 14.99 rather than 11.99 as advertised on website for premium. How do I change this?

Free Trial?

I signed up for the 30-Day Free Trial, put in my card info but am not sure if I ever got the free trial... It never showed me when the trial ends, or anything. Just said "enjoy premium." How do I get the free trial? Or at least know that I got it?

Problem with reset password link (via mail)

Hey mates !!!I'm a free-user, and the destop app is installed, i can open it and play music without problem. Today, i tried to log in the web player, and i can't, the pass was wrong. Ready to pass reset, when i clic the link in my mail box (chrome an...

Superuser Contribution Student discount for students: still a student but it says no longer eligible

I still haven't graduated but have used the Spotify for students for a year. But I'm having trouble upgrading my account to Spotify student premium again.

Being charged twice

I have noticed I have two accounts. One is free and one is premium yet I am being charged twice a month. Once within my phone bill for £9.99 and one for £12.99 through Apple. I have cancelled the £9.99 with my phone company however I do not want this...

Merging two Premium Accounts into one Premium for Family account

My wife and I both have a premium account. We would like to get one Family Account. How can we merge those two accounts into one family account in such a way that we keep all playlistst etc of the account that we will give up? Thanks!

Payment issue with Globe

I had no choice but to go back to free as I cannot open the app. Now I am trying to update payments for 3 days straight and the error on the pic just shows up

Date of sign up

Hello! I signed up for Spotify with Facebook and I wanted to know when I did so. I couldn't find that information anywhere on my account. Is there any way for me to know? Thanks in advance!

Superuser Contribution Royalities from premium users

Hello,I wanted to know if has a premium user, the royalities paid for the streams that I do are 70% of my monthly subscription, or my streams just add up to the ones from all the community and follow the formula as it is in "spotify explained".Also, ...