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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158580 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158580 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10705 Views
  • 3 replies
  • 10 likes
  • Security
  • 10705 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508630 Views
  • 985 replies
  • 112 likes
  • Account
  • 508630 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124696 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124696 Views
  • 74 replies
  • 12 likes

New phone. Spotify thinks I'm abroad

Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying I'm abroad. Please help!!!

  • Newbie
  • Hello. I reside in Canada, I always have since signing up for Spotify premium. Went on holiday for a week, and returned with no issue. I changed my phone and Spotify won't let me login; keeps saying ...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Connecting FB - Username change

I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?

  • Casual Listener
  • I created my account without facebook, now if I connect this account with facebook can I switch from my username to my name and surname?
  • Camille-S-Seana
  • Music Fan
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

Does the current Premium plan get cancelled when joining a family plan?

I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If I invite him to my Family plan and he accepts it, ...

  • Casual Listener
  • I was paying for two Premium's account: mine and my son's. I just upgraded to the Family plan. Obviously, my Premium plan will be converted to the Family plan but what about my son's Premium plan? If...
  • Camille-S-Seana
  • Music Fan
  • 1599 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 1599 Views
  • 2 replies
  • 0 likes

Charged for free trial

I was charged for the 30 days free trial, how do I get my money back?

  • Visitor
  • I was charged for the 30 days free trial, how do I get my money back?
  • KatesHere
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family question about location

My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?

  • Casual Listener
  • My husband works two weeks out and comes to visit one week in. His address is different than mine for most of the year. Can we still share a Family package if we are not living in the billing address?
  • elliotck
  • Newbie
  • 746 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 746 Views
  • 2 replies
  • 0 likes

Solved!! Paypal: Choose bank account

Hi community, I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or my „business“ account. But in the process from spotify there was ...

  • Visitor
  • Hi community,   I am a new premium user and could not choose my banking account in the process of registration. Normally I can choose in the options if i want to pay with my „private“ or ...
  • user-removed
  • Not applicable
  • 1159 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1159 Views
  • 2 replies
  • 0 likes

I pay but only have a free account

HelloI pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again. I have discussed this with the mobile service provider, but they say I have to conta...

  • Newbie
  • Hello I pay through my mobile service provider (salt, switzerland) and it worked for a long time (on PC and Android), but since July I have only a free account again.   I have discussed ...
  • hans_ploem
  • Newbie
  • 232 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 232 Views
  • 2 replies
  • 0 likes

Non spotify region credit card

I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE

  • Newbie
  • I recently moved to dubai from LA & changed my banks offcourse.now im trying to purchase the premium but it says my card is from a non spotify region.HELP PLEASE
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Is not getting the email to set my password

I need to set a password to start using spotify. Even though I've asked to send me the link, I've never gotten an email from them. I've checked all inboxes including spam... nothing. I linked spotify with facebook, and my facebook email is my school ...

  • Newbie
  • I need to set a password to start using spotify. Even though I've asked to send me the link, I've never gotten an email from them. I've checked all inboxes including spam... nothing. I linked spotify...
  • marlonsphere
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Charged twice but account still blocked

I updated the card number, was charged twice but I'm still blocked due to lack of payment.

  • Newbie
  • I updated the card number, was charged twice but I'm still blocked due to lack of payment.
  • marlonsphere
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

I can't login to my account

Hi guys,This is my spotify url; https://play.spotify.com/user/becelinos but i can't logging. I am log out facebook in spotify and da daa. I tried reset to password. but doesn't come link in my mail. help me

  • Casual Listener
  • Hi guys, This is my spotify url; https://play.spotify.com/user/becelinos but i can't logging. I am log out facebook in spotify and da daa. I tried reset to password. but doesn't come link ...
  • marlonsphere
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 268 Views
  • 1 replies
  • 0 likes

Family members?

If I want to get the Family option 5 members for $8.99 will be forever or just for a few months? It should exist customer service option for email or something!

  • Newbie
  • If I want to get the Family option 5 members for $8.99 will be forever or just for a few months?    It should exist customer service option for email or something!
  • marlonsphere
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Discoverly Week profile picture is not updating

I've created my spotify account using Facebook, I changed my profile picture 1 month ago and the dicoverly week cover is still using the old one. How can I change it? Ps: because I created the spotify account using the facebook I can't disconnect fro...

  • Newbie
  • I've created my spotify account using Facebook, I changed my profile picture 1 month ago and the dicoverly week cover is still using the old one. How can I change it?   Ps: because I created t...
  • marlonsphere
  • Roadie
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Family plan

I recieved the invitation for family plan, i nave a free account but i can t change it. I ve tried several times and always an error Message appears. Thanks.

  • Newbie
  • I recieved the invitation for family plan, i nave a free account but i can t change it. I ve tried several times and always an error Message appears. Thanks.       
  • crematedman
  • Community Legend
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes