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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75687 Views

28 replies

0 likes

  • 75687 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93087 Views

9 replies

2 likes

Account
Login
  • 93087 Views
  • 9 replies
  • 2 likes

Free 60 days Spotify Premium with PayPal

Hello,Two months ago there was a free Spotify Premium trial (60 days), organised is association with Paypal. Meanwhile, my roommates bought a family subscription which we could all use and my account is a part of that subscription. So now I have a pa...

Casual Listener

Hello, Two months ago there was a free Spotify Premium trial (60 days), organised is association with Paypal. Meanwhile, my roommates bought a family subscription which we could all use and my acc...

Deemster

Casual Listener

765 Views

2 replies

0 likes

  • 765 Views
  • 2 replies
  • 0 likes

switched to family last month and got charged 2x this month and family members dont have premium now

i switched to family last month and added 3 ppl to our acct. my daughter says premium never worked on her acct and now today i was billed for premium on my acct after family was deducted a few days ago. the worst part is it overdrew my checking so it...

Newbie

i switched to family last month and added 3 ppl to our acct. my daughter says premium never worked on her acct and now today i was billed for premium on my acct after family was deducted a few days a...

emily-rose

Regular

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Country mismatch in user profile

Background I have had a USA spotify account from 2012.I moved to Canada in 2013, only am i now(2016) changing my subscription to be paid in CAD.I was unsucessful at changing my billing country to Canada and to also use a Canadian Credit Card. The err...

Casual Listener

Background  I have had a USA spotify account from 2012. I moved to Canada in 2013, only am i now(2016) changing my subscription to be paid in CAD. I was unsucessful at changing my billing c...

jasingjo

Casual Listener

489 Views

2 replies

0 likes

Account
Premium
  • 489 Views
  • 2 replies
  • 0 likes

Solved!! Updated Password Doesn't Work on iPhone App

I updated my Spotify password yesterday via the brower having received an e-mail from Spotify telling me that I should do so. I can log in and out in the browser without problems. When I try to log-in to the Spotify app on my phone it says incorrect ...

Casual Listener

I updated my Spotify password yesterday via the brower having received an e-mail from Spotify telling me that I should do so. I can log in and out in the browser without problems.   When I try...

smc68300

Casual Listener

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

Logging in

We have a spotify account set up and we pay monthly, i have a new phone however i cant login to spotify on it as we dont know the password or email used to reset the password how do we reset the password

Newbie

We have a spotify account set up and we pay monthly, i have a new phone however i cant login to spotify on it as we dont know the password or email used to reset the password how do we reset the pass...

Bearfootrecords

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Two accounts?

Hi, I think I have two accounts, I remember one account login but its telling me it's Spotify Free. I pay a monthly fee, but not sure of the login. Please help !!

Newbie

Hi, I think I have two accounts, I remember one account login but its telling me it's Spotify Free.  I pay a monthly fee, but not sure of the login. Please help !!  

Bearfootrecords

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Not getting confirmation email for closing account

so I log in with facebook and I want to close this account, but the email isn't sending to my facebook email. So I changed my facebook email and the email isn't updating on here so I can't close this account. What do I do? all I want to do is close t...

Visitor

so I log in with facebook and I want to close this account, but the email isn't sending to my facebook email. So I changed my facebook email and the email isn't updating on here so I can't close this...

Bearfootrecords

Community Legend

1171 Views

1 replies

0 likes

  • 1171 Views
  • 1 replies
  • 0 likes

Facebook closed my account and I was Premiun

My Spotify account was linked to Facebook, but due to issues Facebook unfortunately closed my account. Now, I cannot use Spotify, and worst of all, since I was a Premiun user, I'm afraid to still get charged for an account that I'm not using.In my si...

Newbie

My Spotify account was linked to Facebook, but due to issues Facebook unfortunately closed my account. Now, I cannot use Spotify, and worst of all, since I was a Premiun user, I'm afraid to still get...

Bearfootrecords

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Student discount

Can you have the same college student on two seperate accounts

Newbie

Can you have the same college student on two seperate accounts

Bearfootrecords

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Cant Show What Im Listening To On Facebook

The Option Is Turned On In Spotify, and Spotify is Already Linked With My Facebook Acc but still cant show them while im listening them. What should i do?

Newbie

The Option Is Turned On In Spotify, and Spotify is Already Linked With My Facebook Acc but still cant show them while im listening them. What should i do?

kavenieza

Music Fan

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Unlinking email address / Facebook

Long story short, I want to deactivate Facebook and am having issues with the email address / sign up. I have previously signed in using Facebook. The email address I used for Facebook was (for example) abcd@gmail.com. When I went to sign up for a ne...

Newbie

Long story short, I want to deactivate Facebook and am having issues with the email address / sign up. I have previously signed in using Facebook.   The email address I used for Facebook was (...

kavenieza

Music Fan

305 Views

1 replies

0 likes

Account
Login
  • 305 Views
  • 1 replies
  • 0 likes

facebook only half linked with spotify

hey! i did something strange when i first made my spotify acct and i can't seem to reverse it! it messed with my account---i can login with my fb account, but can't see any of my fb friends on the account. any advice? thank you!

Casual Listener

hey! i did something strange when i first made my spotify acct and i can't seem to reverse it! it messed with my account---i can login with my fb account, but can't see any of my fb friends on the ac...

tmitessa

Casual Listener

425 Views

6 replies

0 likes

  • 425 Views
  • 6 replies
  • 0 likes

Please help, premium issues

I gently undated my billing information becauae my payment didn't go through.... I re purchased sportify premium and it still says I have a free subscription. I have signed in and out a few times and it has not resolved the issue.Can someone help ple...

Visitor

I gently undated my billing information becauae my payment didn't go through.... I re purchased sportify premium and it still says I have a free subscription. I have signed in and out a few times and...

Algee

Roadie

329 Views

4 replies

0 likes

  • 329 Views
  • 4 replies
  • 0 likes

cant change playlist picture and description

I have the same version as people who are able to their change playlist description and picture but I am not able to. I have premium and they don't if that changes anything

Casual Listener

I have the same version as people who are able to their change playlist description and picture but I am not able to. I have premium and they don't if that changes anything

Maxim

Spotify Star

251 Views

1 replies

0 likes

Other
  • 251 Views
  • 1 replies
  • 0 likes

Facebook Suspended so i cant use my Spotify

Now, i posted something on Facebook that resulted in my acccount being temporaily suspended, but my Spotify was linked to Facebook, and now it needs to login again but i cant because of my suspension. WHAT DO I DO ?!

Newbie

Now, i posted something on Facebook that resulted in my acccount being temporaily suspended, but my Spotify was linked to Facebook, and now it needs to login again but i cant because of my suspension...

Maxim

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Paid for premium and no premium mebership

Just for a thirty day free trial of the premium account and put account in for monthly payment after that time and I still have no premium account ?

Newbie

Just for a thirty day free trial of the premium account and put account in for monthly payment after that time and I still have no premium account ?

Algee

Roadie

245 Views

1 replies

0 likes

Free
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Porque no me acepta mi tarjeta de debito?

Hola , alguien sabe si hay algún problema con usar tarjetas de debito , por que ya la yeve al banco y me dijeron que estaba activada, pero aún así no me la acepta. Alguien tiene una solución a esto ?

Newbie

Hola , alguien sabe si hay algún problema con usar tarjetas de debito , por que ya la yeve al banco y me dijeron que estaba activada, pero aún así no me la acepta. Alguien tiene una solución a esto ?

mexleather

Newbie

7314 Views

2 replies

1 likes

Premium
  • 7314 Views
  • 2 replies
  • 1 likes

Superuser Contribution I paid and my account but still on pause

I've paid my account using invoice but my account still on pause, if spotify dont help me I want my money back

Casual Listener

I've paid my account using invoice but my account still on pause, if spotify dont help me I want my money back

MaryC1

Spotify Legend

273 Views

1 replies

0 likes

Other
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution CUENTA DE FACEBOOK

COMO PUEDO VINCULAR UNA CUENTA NUEVA DE FACEBOOK A LACUENTA DE SPOTIFY Y ELIMINAR LA ANTERIOR DE FACEBOOK YA QUE NO ME PERMITE VINCULAR NINGUN MOVIMIENTO EN LA CUENTA NVA DE FACE ESPERO ME PUEDAN AYUDAR

Newbie

COMO PUEDO VINCULAR UNA CUENTA NUEVA DE FACEBOOK A LACUENTA DE SPOTIFY Y ELIMINAR LA ANTERIOR DE FACEBOOK  YA QUE NO ME PERMITE VINCULAR NINGUN MOVIMIENTO EN LA CUENTA NVA DE FACE   ESPER...

MaryC1

Spotify Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes