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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422007 Views
  • 965 replies
  • 108 likes
  • Account
  • 422007 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186783 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186783 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103563 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103563 Views
  • 69 replies
  • 10 likes

Subscription

I used to have premium service on my Samsung and when I upgraded to an iPhone everything disappeared but they are still charging me 9.99 a month and when I log into my account it's a basic free account asking me to upgrade but they're still charging ...

  • Visitor
  • I used to have premium service on my Samsung and when I upgraded to an iPhone everything disappeared but they are still charging me 9.99 a month and when I log into my account it's a basic free accou...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Family plan keeps sharing playlist

I just got the family plan and whenever me or my son open our app it cuts the one off and ask if we want to listen to the other phone. How to keep our playlist separate?

  • Newbie
  • I just got the family plan and whenever me or my son open our app it cuts the one off and ask if we want to listen to the other phone. How to keep our playlist separate?
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Retrieving ID and playlist from removed/added family member

My sister on my premium family account was having issues with her phone. She asked me to remove her then add her again onto the family list. Assuming there is cloud computing technology to retain her playlists I did just that. It also flashed her ID ...

  • Casual Listener
  • My sister on my premium family account was having issues with her phone. She asked me to remove her then add her again onto the family list. Assuming there is cloud computing technology to retain her...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

No premium option

I've had a premium subscription for a while and recently my bank account was closed - this is where the debit each month was coming from. Naturally the subscription was cancelled for lack of payment. I'm trying to update bank details so I can use pre...

  • Newbie
  • I've had a premium subscription for a while and recently my bank account was closed - this is where the debit each month was coming from. Naturally the subscription was cancelled for lack of payment....
  • Maxim
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • Premium
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! how do i pay spotify premium using debit card?is it possible?

I have tried multiple times to pay for my first month of premium but it never works. I always have enough money on my card, but still pops up with an error! I even try it with Paypal and it still tells me that there was an error. WHAT DO I DO?!?!

  • Newbie
  • I have tried multiple times to pay for my first month of premium but it never works. I always have enough money on my card, but still pops up with an error! I even try it with Paypal and it still tel...
  • WheresLee
  • Roadie
  • 3773 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3773 Views
  • 1 replies
  • 0 likes

Spotify linked to wrong Facebook account

When I log in with my Facebook credentials, it shows one of my friend's music and playlists. I'm not sure what happened but now I can't even make an actual spotify account because it says that my email is linked to my facebook and to tell me to log i...

  • Visitor
  • When I log in with my Facebook credentials, it shows one of my friend's music and playlists. I'm not sure what happened but now I can't even make an actual spotify account because it says that my ema...
  • user-removed
  • Not applicable
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

How to move playlist from one account to another?

I have 2 accounts and I want to move all the music from one account to the other account. I can't figure out how to do it. Spotify told me to come here so hopefully I can get help thank.

  • Newbie
  • I have 2 accounts and I want to move all the music from one account to the other account. I can't figure out how to do it. Spotify told me to come here so hopefully I can get help thank.
  • KatesHere
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

failure to update payment details

previously i was using my visa debit card to pay for spotify premium and it has been fine until this month where i went to change my card and now i have failed to update my payment details. it keep saying that my transaction has been declined even wh...

  • Newbie
  • previously i was using my visa debit card to pay for spotify premium and it has been fine until this month where i went to change my card and now i have failed to update my payment details. it k...
  • KatesHere
  • Community Legend
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Charged without subscription

Hi, I signed for the free trial some months ago but when I entered my card details (a postepay) it said my card was not suitable to the subscription, so I was not able to get Premium Spotify. However, I've been charged the 0.99 cent for the trial and...

  • Newbie
  • Hi, I signed for the free trial some months ago but when I entered my card details (a postepay) it said my card was not suitable to the subscription, so I was not able to get Premium Spotify. Ho...
  • kassandrabest87
  • Casual Listener
  • 255 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Statistics / Information

Hi, When I sign up as ecgi I end up with the account of my father fritsgiversen. I have had an invitation from centio-DK on Premium Family I would like to have - but I can not make it work. Please help. Eva Giversen

  • Casual Listener
  • Hi,   When I sign up as ecgi I end up with the account of my father fritsgiversen.   I have had an invitation from centio-DK on Premium Family I would like to have - but I can not make ...
  • Anyk17
  • Spotify Star
  • 1652 Views
  • 3 replies
  • 0 likes
  • 1652 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change region and lost my playlists

Hi everyone,Please I need help! I change the region of my Itunes Account, and since than I can't have access anymore, just keep popping up this message saying that my last payment didn't get through. But ai have changed the credit card details in reg...

  • Casual Listener
  • Hi everyone, Please I need help! I change the region of my Itunes Account, and since than I can't have access anymore, just keep popping up this message saying that my last payment didn't get thro...
  • Anyk17
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • Account
  • 435 Views
  • 3 replies
  • 0 likes

Missing Playlist

I used to have premium spotify and had a playlist of almost 200 songs. WHen I stopped using premium, I still had access to that playlist when on line but now this playlist has disappeared? I can see a few of the songs, but the lions share is gone--ha...

  • Visitor
  • I used to have premium spotify and had a playlist of almost 200 songs.  WHen I stopped using premium, I still had access to that playlist when on line but now this playlist has disappeared? &nbs...
  • zeynepengiin
  • Music Fan
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Spotify Customer Support

I just would like to say that Spotify have the best Customer Support I have ever come across. You dealt with my problem straight away and made it easy to understand. I have never come across Customer Support like it. Thank you so much!

  • Casual Listener
  • I just would like to say that Spotify have the best Customer Support I have ever come across.   You dealt with my problem straight away and made it easy to understand.   I have neve...
  • user-removed
  • Not applicable
  • 1208 Views
  • 10 replies
  • 2 likes
  • 1208 Views
  • 10 replies
  • 2 likes

i cant log in

i cant log in via facebook or normal way.email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account

  • Newbie
  • i cant log in via facebook or normal way. email got deleted from microsoft. is there anyway i can get the playlists back from the account and transfer it to my new account
  • mr_eggie
  • Regular
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Getting Premium, then switching countries.

Hi !I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to the Spanish price?Thank you

  • Regular
  • Hi ! I live in Portugal, but will soon move to Spain. Since Premium is cheaper in Portugal, if i subscribe now, what happens when i move to Spain? Will i keep paying the same or will it change to ...
  • sandravantzand
  • Newbie
  • 1577 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1577 Views
  • 9 replies
  • 0 likes

Premium

Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bill but I still can do the premium things in the app...

  • Casual Listener
  • Three months ago I started 3 months spotify premium for 0,99cents agreement with spotify, that ended last month. I canceld that but it still says that I've premium but I don't. Nothing goes off my bi...
  • Helplessgirl
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Betaling

Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? Får beskjed om at det er vellykket hver gang.

  • Newbie
  • Hei! Jeg har fått nytt kort og fikk beskjed om å endre betalingsinformasjon... Har gjort det tre ganger nå, men fortsetter å få mail om at jeg snart mister premium om jeg ikke gjør det! Hva er feil? ...
  • eliasgdfhkfgdjh
  • Regular
  • 9486 Views
  • 1 replies
  • 0 likes
  • 9486 Views
  • 1 replies
  • 0 likes

7 day free trial continue?

Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.

  • Newbie
  • Does the 7 days free trial automatically continue to premium alter it ends ? Cant Find this info.
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Kein Login möglich

Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.

  • Casual Listener
  • Kann seit heute morgen nicht mehr auf meinen Spotify Account zugreifen. Obwohl ich alle Leistungen gezahlt habe, kam dann die Fehlermeldung das mein Passwort / Username falsch ist.
  • Maxim
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 384 Views
  • 3 replies
  • 0 likes

Solved!! Connect Spotify on iPhone app

Helloi have the app on my iPhone.i've changed my Bank account and Spotify hasn't bien paid.i've changed it and since i did it, i can't Connect myself on thé app.when i Write my mail and password a message : this mail is already created like if i clic...

  • Casual Listener
  • Hello i have the app on my iPhone. i've changed my Bank account and Spotify hasn't bien paid. i've changed it and since i did it, i can't Connect myself on thé app. when i Write my mail and passw...
  • Corraja351
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes