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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Premium Account

I finally get the premium version, but I'm still in the "free version " , how can I solve this problem?

  • Casual Listener
  • I finally get the premium version, but I'm still in the "free version " , how can I solve this problem?
  • Maxim
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

My Premium account hijacked

I only find out about this just about 7 hours as an email was sent and told me that my email is changed. I then realised my password is also changed too. I want to take care of this problem before my playlist and my songs are deleted but I'm getting ...

  • Casual Listener
  •   I only find out about this just about 7 hours as an email was sent and told me that my email is changed. I then realised my password is also changed too. I want to take care of this problem be...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Can't cancel my premium suscription

I dont remember my user name and my password so I cant acces to my account in the web, and I cant cancel it in the app, What shoud I do? Today ends my premium

  • Casual Listener
  • I dont remember my user name and my password so I cant acces to my account in the web, and I cant cancel it in the app, What shoud I do? Today ends my premium
  • Mariasoto
  • Newbie
  • 208 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 208 Views
  • 4 replies
  • 0 likes

Spotify abroad

I downloaded Spotify app in Aus but I've moved to NZ permanently since then and it says I can't use Spotify "abroad" for more than 14 days so now I can't use my account

  • Newbie
  • I downloaded Spotify app in Aus but I've moved to NZ permanently since then and it says I can't use Spotify "abroad" for more than 14 days so now I can't use my account
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Login
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! How do I use ONLY my Spotify credentials, not Facebook's?

I do not ever want my account associated with Facebook again. But Spotify is not recognizing my Spotify credentials and I can't even figure out what the password is or how to reset within Spotify. Ma I've had a few answers and maybe they have helped ...

  • Visitor
  • I do not ever want my account associated with Facebook again.  But Spotify is not recognizing my Spotify credentials and I can't even figure out what the password is or how to reset within Spoti...
  • balderazjulie
  • Newbie
  • 1568 Views
  • 3 replies
  • 3 likes
  • 1568 Views
  • 3 replies
  • 3 likes

Charged and i canceled

I am extremely pissed off because I canceled back in June 21016. It is now September 2016 and I am still being charged for something I don't use. If this is not resolved I will be calling my bank and reporting it as fraudulent charges. This company i...

  • Casual Listener
  • I am extremely pissed off because I canceled back in June 21016. It is now September 2016 and I am still being charged for something I don't use. If this is not resolved I will be calling my bank and...
  • Maxim
  • Spotify Star
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Charged but still says free

My account says I haven't been charged since June but my bank account says otherwise yet it's been saying free for the past while I lost my card so this month might not go through and so I wanted to change it but now I see ive been charged for two mo...

  • Casual Listener
  • My account says I haven't been charged since June but my bank account says otherwise yet it's been saying free for the past while I lost my card so this month might not go through and so I wanted to ...
  • Maxim
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

PIN CODE

Can't receive pin code from globe. Please help asap

  • Newbie
  • Can't receive pin code from globe. Please help asap
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

No Canadian Family

Apparently family subscriptions are not avail in Canada. When will it be avail here? My family enjoys it but I will not pay for 6 separate accounts. Hoped for a good deal to have everyone included

  • Newbie
  • Apparently family subscriptions are not avail in Canada. When will it be avail here? My family enjoys it but I will not pay for 6 separate accounts. Hoped for a good deal to have everyone included
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Family Premium

I am the administator of my premium family pack and I can't download my music but they can. What do I do?

  • Newbie
  • I am the administator of my premium family pack and I can't download my music but they can. What do I do?
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

How do i cancel my 7 day trial?

I've read tons of articles saying if you click the subscription box in your account's left panel that there's a cancel button but my screen doesn't show it? Maybe that's the older version of the spotify website? I'm not sure but i'd like to know how ...

  • Newbie
  • I've read tons of articles saying if you click the subscription box in your account's left panel that there's a cancel button but my screen doesn't show it? Maybe that's the older version of the spot...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log or reset my password

When I try to log in, it says my username or password is incorrect. It is the same one I have been using and never had a problem with it whatsoever until today. I tried to hit reset password and it says my email is not associated with a Spotify accou...

  • Newbie
  • When I try to log in, it says my username or password is incorrect. It is the same one I have been using and never had a problem with it whatsoever until today. I tried to hit reset password and it s...
  • Alejandro_C
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please help!

So, I just finally decided to upgrade to Spotify Premium, and I saw that they had a student deal. I was like, great, I can get a discount because I'm a student. So I put in all of my card information, and it went through. I know that it went through,...

  • Newbie
  • So, I just finally decided to upgrade to Spotify Premium, and I saw that they had a student deal. I was like, great, I can get a discount because I'm a student. So I put in all of my card information...
  • Alejandro_C
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change account premium for new account

Hi everyone, I'm using Spotify at few years. And all this time I being using Spotify with my facebook account. But now I decide to close my facebook account. How I can transfer all my information from the previous account, including my premium accoun...

  • Newbie
  • Hi everyone,   I'm using Spotify at few years. And all this time I being using Spotify with my facebook account. But now I decide to close my facebook account. How I can transfer all my inform...
  • Alejandro_C
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying premium but songs are deleted

I just discovered that all of my playlist and songs have been deleted. I am still paying for Premium and don't know why my songs are gone. Can someone help me? I remember I changed my storage setting to SD card instead of Device. Could this by why my...

  • Newbie
  • I just discovered that all of my playlist and songs have been deleted. I am still paying for Premium and don't know why my songs are gone. Can someone help me? I remember I changed my storage setting...
  • Alejandro_C
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify student discount Germany

hi, yesterday I used the student discount prescription offer for 4,99 Euro (Germany). I didn't recieve a confirmation mail but in my account it said it's premium and next payment will be 21th october. But I still would get comercials and stuff.Today ...

  • Visitor
  • hi,   yesterday I used the student discount prescription offer for 4,99 Euro (Germany). I didn't recieve a confirmation mail but in my account it said it's premium and next payment will b...
  • Alejandro_C
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged but no service

I am being charged by you guys and still am on the free one ?????????

  • Newbie
  • I am being charged by you guys and still am on the free one ?????????
  • Alejandro_C
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member from other country.

Hi, I'm premium user upgraded to family pack. I live in Norway but my wife is currently in Poland, she has free account created in Poland, my account was originally created in Norway. We tried to add her to family pack but still unsuccesfull. Is it p...

  • Newbie
  • Hi, I'm premium user upgraded to family pack.  I live in Norway but my wife is currently in Poland, she has free account created in Poland, my account was originally created in Norway.  W...
  • Alejandro_C
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes