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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354431 Views
  • 902 replies
  • 105 likes
  • Account
  • 354431 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152905 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152905 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88522 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88522 Views
  • 68 replies
  • 10 likes

Username Login Not Working Porperly

When I try to log into Spotigy with my username and password it starts loading eveyrthing and I can see my playlists, but after a few seconds it kicks me back out to the login screen. When I try to reset my password using my username it does not send...

  • Newbie
  • When I try to log into Spotigy with my username and password it starts loading eveyrthing and I can see my playlists, but after a few seconds it kicks me back out to the login screen. When I try to r...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Not a user friendly site

How many times do you have to submit your request to cancel? It's like they ignore you and hope to get you so disgusted and stop trying to cancel the premium, like they want their money sooooo bad! And NO phone number for contact. Every one doesn't l...

  • Casual Listener
  • How many times do you have to submit your request to cancel? It's like they ignore you and hope to get you so disgusted and stop trying to cancel the premium, like they want their money sooooo bad! A...
  • oscitare
  • Composer
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
  • 415 Views
  • 1 replies
  • 0 likes

Stolen account?

When i tried to log on it said i had the wrong password. I don't get an email when i try to reset my password. I only have one email. Has my account been stolen? What can i do?

  • Newbie
  • When i tried to log on it said i had the wrong password. I don't get an email when i try to reset my password. I only have one email. Has my account been stolen? What can i do?
  • iamsavease
  • Gig Goer
  • 286 Views
  • 4 replies
  • 0 likes
  • 286 Views
  • 4 replies
  • 0 likes

Please enter the code from your invitation email and click "redeem" to start enjoying Premium under

help my my friend send link live europe and i live europe and always said this Please enter the code from your invitation email and click "redeem" to start enjoying Premium under this Premium for Family subscription. how to fix ?

  • Newbie
  • help my my friend send link live europe and i live europe and always said this Please enter the code from your invitation email and click "redeem" to start enjoying Premium under this Premium for Fam...
  • oscitare
  • Composer
  • 2130 Views
  • 1 replies
  • 0 likes
  • 2130 Views
  • 1 replies
  • 0 likes

The same address, can´t change country in accounts Family Plan

My wife and I live in the same address, we have our spotify account linked to Facebook. Both of us have our address in Facebook with the country Bolivia where we live.I have a premium account which I payed with my US credit card and my country in spo...

  • Casual Listener
  • My wife and I live in the same address, we have our spotify account linked to Facebook. Both of us have our address in Facebook with the country Bolivia where we live. I have a premium account which...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

In Spain

I am a Spotify premium member and on holiday in Spain. I've just upgraded to a family membership and tried to add the kids but it won't let me saying I need to be in the same country as the account holder. Is there a way round this?

  • Newbie
  • I am a Spotify premium member and on holiday in Spain. I've just upgraded to a family membership and tried to add the kids but it won't let me saying I need to be in the same country as the account h...
  • Taylor
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Account change

Hey there, I have been paying for Spotify Premium for the past 6 months (love it btw!), but for some reason on my iphone i got logged off the app. When I logged back in, my music has changed and now I am on the regular free spotify rather than the pr...

  • Newbie
  • Hey there,   I have been paying for Spotify Premium for the past 6 months (love it btw!), but for some reason on my iphone i got logged off the app. When I logged back in, my music has changed...
  • Taylor
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Subscription

I got the 30 day free trial and that ran out while I was on holiday, I've come back and found that I'm now on free even after clicking on upgrade, I've signed out of my account but don't want to be charged for my free account

  • Casual Listener
  • I got the 30 day free trial and that ran out while I was on holiday, I've come back and found that I'm now on free even after clicking on upgrade, I've signed out of my account but don't want to be c...
  • Jethrokingsley0
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Solved!! I stopped Premium but I still have to pay money.

I did already stop my Spotify Premium. But they keep saying I have to pay this and next month. I don't want to pay, because I don't have Premium anymore. Anyone knows something about this? (I did got a mail from Spotify that they confirmed to have st...

  • Newbie
  • I did already stop my Spotify Premium. But they keep saying I have to pay this and next month. I don't want to pay, because I don't have Premium anymore. Anyone knows something about this? (I did got...
  • Bearfootrecords
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 257 Views
  • 1 replies
  • 0 likes

cancelling premium early to switch accounts

I recently upgraded my wifes account to premium but realised she is logged in via facebook, so i want to downgrade and instead add premium to MY account, will i still get charged for premium on hers, as it says my sub will auto renew on 09-09-16 (tod...

  • Newbie
  • I recently upgraded my wifes account to premium but realised she is logged in via facebook, so i want to downgrade and instead add premium to MY account, will i still get charged for premium on hers,...
  • Bearfootrecords
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

New account with old e-mail

Hey, so I've realised that I want to change my username, and since that is not possible I have decided to make a new account. I also want to use the e-mail adress from my old account, so I was wondering, when I delete my old account is it even possib...

  • Newbie
  • Hey, so I've realised that I want to change my username, and since that is not possible I have decided to make a new account. I also want to use the e-mail adress from my old account, so I was wonder...
  • Bearfootrecords
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 122 Views
  • 1 replies
  • 0 likes

Fake account

How did I get a Spotify account when I never signed up?  

  • Newbie
  • How did I get a Spotify account when I never signed up?  
  • Hubo
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Solved!! Login new family member

I have invited a new family member, but when she opens the link in the email she is asked for an existing username and password??

  • Newbie
  • I have invited a new family member, but when she opens the link in the email she is asked for an existing username and password?? 
  • Hubo
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login Problem with new Spotify Family Member

Hey folks, i want to add a family member to my Spotify Family Account. He still got a free Membership, so i added him with his E-Mail.After that he got a Success-Email that he changed to Premium, he can't loggin anymore to his App on Smartphone or PC...

  • Newbie
  • Hey folks,   i want to add a family member to my Spotify Family Account. He still got a free Membership, so i added him with his E-Mail. After that he got a Success-Email that he changed to...
  • tabarie
  • Newbie
  • 264 Views
  • 2 replies
  • 0 likes
  • Premium
  • 264 Views
  • 2 replies
  • 0 likes

Cancel

why is it that I can't cancel my subscription? I have tried everything but nothing is working. So now i'm paying three hundre NOK for a family spotify subscription That I don't want or use. It only says that I have to contact the person managin my su...

  • Casual Listener
  • why is it that I can't cancel my subscription? I have tried everything but nothing is working. So now i'm paying three hundre NOK for a family spotify subscription That I don't want or use. It only s...
  • EthanS1
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Wrong facebook account connected

Hi can anyone help me please im pulling my hair out after 2 hours trying to sort this out. I have the app on my iphone 6 and no access to a Pc. I have 2 facebook accounts and spotify has connected to the one 'Louise Wyatt' (email is [email address re...

  • Newbie
  • Hi can anyone help me please im pulling my hair out after 2 hours trying to sort this out. I have the app on my iphone 6 and no access to a Pc. I have 2 facebook accounts and spotify has connected to...
  • Bearfootrecords
  • Community Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • Account
  • 601 Views
  • 1 replies
  • 0 likes

Being charged for premium when im only on the free one

Spotify keeps charging me monthly 11.99 but i am only on the free one. I did use the premium for awhile then cancelled it awhile ago. I also dont have other spotify accounts that im im being charged for. I can't find someone from spotify to contact?

  • Newbie
  • Spotify keeps charging me monthly 11.99 but i am only on the free one. I did use the premium for awhile then cancelled it awhile ago. I also dont have other spotify accounts that im im being charged ...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Account upgrade

Hello.. I would like to upgrade my account to a family one but I have no idea how to do this. Please help. Spoke to Vodafone and apparently Spotify need to do it.ThanksTom Lockyer

  • Newbie
  • Hello.. I would like to upgrade my account to a family one but I have no idea how to do this. Please help. Spoke to Vodafone and apparently Spotify need to do it. Thanks Tom Lockyer
  • Maxim
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • Account
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Logins

Can't login to my account

  • Casual Listener
  • Can't login to my account
  • Gemba1
  • Casual Listener
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes