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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80433 Views

9 replies

2 likes

Account
Login
  • 80433 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653908 Views

13 replies

4 likes

Account
  • 653908 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734386 Views

18 replies

29 likes

  • 734386 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution Spotify Family account

I got Spotify Family account and I am master user. I added user, he get invites ja he acceps that. And create new user for Spotify, account isä still "FREE" not Spotify Family?.. How long takes?

Newbie

I got Spotify Family account and I am master user. I added user, he get invites ja he acceps that. And create new user for Spotify, account isä still "FREE" not Spotify Family?.. How long takes?

MaryS

Roadie

361 Views

1 replies

0 likes

Other
  • 361 Views
  • 1 replies
  • 0 likes

Old invalid emailadress

Logged in to look at my account today. I had an old email that I don't use/can't remember password anymore, so I tried to change it to my current one. It said the new adress was already in use? I guess I must have logged in via my facebook account at...

Casual Listener

Logged in to look at my account today. I had an old email that I don't use/can't remember password anymore, so I tried to change it to my current one. It said the new adress was already in use? I gue...

Bonsai

Roadie

330 Views

3 replies

0 likes

  • 330 Views
  • 3 replies
  • 0 likes

PREMIUM for Years but now FREE

I started using spotify on my sony experia Z2 since 2014 and was on unlimited premium. I have also signed spotify on my HP stream laptop and enjoyed years of good music using such app. but now that my sony experia z2 was sent for repair due to a brok...

Newbie

I started using spotify on my sony experia Z2 since 2014 and was on unlimited premium. I have also signed spotify on my HP stream laptop and enjoyed years of good music using such app. but now that m...

Maxim

Spotify Star

325 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Subscription
Unlimited
  • 325 Views
  • 1 replies
  • 0 likes

family membership

i'm part of a family membership, but for two months now i'm still paying for my old spotify premium. How does i stop the payment?

Newbie

i'm part of a family membership, but for two months now i'm still paying for my old spotify premium. How does i stop the payment?

Astame

Community Legend

214 Views

1 replies

0 likes

Account
Premium
  • 214 Views
  • 1 replies
  • 0 likes

I want to cancel my premium subscription

I find it ridiculous that I can nowhere contact Spotify! I just signed up for the premium account thinking that way I could download some of my favourite music. Turns out this only works for a smartphone, whereas I don't have one.I now want to cancel...

Casual Listener

I find it ridiculous that I can nowhere contact Spotify!   I just signed up for the premium account thinking that way I could download some of my favourite music. Turns out this only works for...

Astame

Community Legend

383 Views

3 replies

0 likes

  • 383 Views
  • 3 replies
  • 0 likes

Paid Subscribing Premium using Indosat Promo got Nothing

I bought Premium using 3 months promo using phone number.I already paid it but this appear Oops, something went wrong. Please try again or contact our support team While I already recieved a text message saying that the payment was succesfully done a...

Newbie

I bought Premium using 3 months promo using phone number. I already paid it but this appear  Oops, something went wrong. Please try again or contact our support team   While I al...

Maxim

Spotify Star

256 Views

1 replies

0 likes

Premium
  • 256 Views
  • 1 replies
  • 0 likes

I want to upgrade to premium but...

Everytime I upgrade after clicking accept on paypal it brings me to spotify's site and show me a blank page does this have anything to do with my paypal being UAE and spotify being Italian (I tried using incognito mode but still doesnt work)

Casual Listener

Everytime I upgrade after clicking accept on paypal it brings me to spotify's site and show me a blank page does this have anything to do with my paypal being UAE and spotify being Italian (I tried u...

Astame

Community Legend

343 Views

3 replies

0 likes

  • 343 Views
  • 3 replies
  • 0 likes

Spotify familly & payment

hi,i lost my visa so i ask to my bank for a new one. My account spotify familly has been stopped. I just put my new card but it seems all my familly members has been erased. Spotify team could you please update my account how it was just 10 days ago?...

Newbie

hi, i lost my visa so i ask to my bank for a new one. My account spotify familly has been stopped. I just put my new card but it seems all my familly members has been erased.   Spotify team c...

Maxim

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family

I have just upgraded my account to premium and want my son included in the family account. He already has premium so when i add him to the account does his premium then be closed without any interaction from me?

Newbie

I have just upgraded my account to premium and want my son included in the family account. He already has premium so when i add him to the account does his premium then be closed without any interact...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Premium for Family Account Account

My daughter has a Premium student account and now I want to get a Premium account for myself and my son. Costwise It would now be better for me to now get a family account. If I create a new premium for family account will my daughter be able to add ...

Newbie

My daughter has a Premium student account and now I want to get a Premium account for myself and my son.  Costwise It would now be better for me to now get a family account.   If I create...

Astame

Community Legend

209 Views

1 replies

0 likes

Premium
  • 209 Views
  • 1 replies
  • 0 likes

PIN from gift card unreadable

I bought a giftcard of €30,- yesterday evening and while i was pikking away the PIN sticker, more came of than there should be. So now i'm sitting here with a giftcard, and i cant type in the PIN of the giftcard, because the PIN is not readable... Wh...

Newbie

I bought a giftcard of €30,- yesterday evening and while i was pikking away the PIN sticker, more came of than there should be. So now i'm sitting here with a giftcard, and i cant type in the PIN of ...

Maxim

Spotify Star

404 Views

1 replies

1 likes

  • 404 Views
  • 1 replies
  • 1 likes

Superuser Contribution troubles whit my email registration

I have problems with myaccount, the start with my facebook but my house several people use the computer and have changed the email, now I can not get my email from facebook, but I can not delete the email that put, I can not see my music and my name ...

Visitor

I have problems with myaccount, the start with my facebook but my house several people use the computer and have changed the email, now I can not get my email from facebook, but I can not delete the ...

Alejandar

Spotify

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Problem with my spotify premium acount

Hello guys!So as you see I have problem with spotify... Let me explain it is. Yesterday, I pay for spotify premium on APP STORE. I even receive the bill on Email but I'm still free what should I do?

Newbie

Hello guys! So as you see I have problem with spotify... Let me explain it is. Yesterday, I pay for spotify premium on APP STORE. I even receive the bill on Email but I'm still free what should I do?

Maxim

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Charged

I recently bought spotify premium student, and I was charged 3 times for the same thing on my bankstatement, but it doesn't show it on my receipts in the account, anything I can do to reverse this or find out what is going on?

Newbie

I recently bought spotify premium student, and I was charged 3 times for the same thing on my bankstatement, but it doesn't show it on my receipts in the account, anything I can do to reverse this or...

kbrooksc

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kathy Troxel Georgraphy Song not available anymore

Hi All, I use the katthy troxel geography song. I have a cd but I prefer playing it on spotify because it is easier. I have saved and followed this. I have not played it for a long time because we halted our Geography Subject homeschooling. Now that ...

Newbie

Hi All,   I use the katthy troxel geography song.  I have a cd but I prefer playing it on spotify because it is easier.  I have saved and followed this. I have not played it for a lo...

Alejandar

Spotify

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

How do you choose other premium options. I've already trialed a free trial, so I am not able to use the free 30 day trail (then start paying). So I'm looking for other paying premium options, but having trouble finding them.

Newbie

How do you choose other premium options. I've already trialed a free trial, so I am not able to use the free 30 day trail (then start paying). So I'm looking for other paying premium options, but hav...

Alejandar

Spotify

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium por Boleto

Boa noite!Gostaria de saber, se eu assinar o Spotify Premium por boleto bancário, como funcionará a cobrança? Porque ao pagar um boleto gerado, o serviço Premium é desbloqueado por 1 mês, e como funcionará a cobrança do próximo mês? Gostaria de saber...

Newbie

Boa noite! Gostaria de saber, se eu assinar o Spotify Premium por boleto bancário, como funcionará a cobrança? Porque ao pagar um boleto gerado, o serviço Premium é desbloqueado por 1 mês, e como fu...

Alejandar

Spotify

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

I am a college student so I wanted to go premium for $4.99 and when I tried to sign up, it says it wasn't able to verify my information. Help????

Newbie

I am a college student so I wanted to go premium for $4.99 and when I tried to sign up, it says it wasn't able to verify my information. Help????

Alejandar

Spotify

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago con tarjeta

Ayuda! no me deja cambiar la tarjeta.. y ya se me va a vencer la cuenta!! dice que el banco esta teniendo problemas..

Newbie

Ayuda! no me deja cambiar la tarjeta.. y ya se me va a vencer la cuenta!! dice que el banco esta teniendo problemas..

Alejandar

Spotify

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

TOP UP TWO CARDS ONE TIME, BUT ONLY SHOWS I HAVE THREE MONTHS OF PREMIUM ACCOUNT

I USED TWO CARDS OF VALUE 144 HKD EACH TODAY, BUT IT SEEMS THAT IT SHOWS IN MY ACCOUNT THAT I HAVE JUST EXTEND MY PREMIUM SERVICE FOR THREE MONTHS, SO I WONDER WHAT HAPPENED TO MY SECOND CARD? DOES IT COUNT ANOTHER THREE MONTHS USE OF PREMIUM SERVICE...

Newbie

I USED TWO CARDS OF VALUE 144 HKD EACH TODAY, BUT IT SEEMS THAT IT SHOWS IN MY ACCOUNT THAT I HAVE JUST EXTEND MY PREMIUM SERVICE FOR THREE MONTHS, SO I WONDER WHAT HAPPENED TO MY SECOND CARD? DOES I...

Maxim

Spotify Star

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes