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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83575 Views

29 replies

0 likes

  • 83575 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104750 Views

10 replies

3 likes

Account
Login
  • 104750 Views
  • 10 replies
  • 3 likes

Unauthorized charge

Recently I joined spotity with the $1 for 3 month plan. Now the 3 month are over and they charged me the $5.99 but I don`t even use spotify any more. I just canceled my suscription but my problem is they didn`t even send any notification about this p...

Newbie

Recently I joined spotity with the $1 for 3 month plan. Now the 3 month are over and they charged me the $5.99 but I don`t even use spotify any more. I just canceled my suscription but my problem is ...

osornios

Spotify Star

290 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Spotify free account but i still have to pay 10 euro

I did the free month on spotify and i stopped my premium at the right time. But i still payed 10 euro. How can i get it back?

Casual Listener

I did the free month on spotify and i stopped my premium at the right time. But i still payed 10 euro. How can i get it back?

osornios

Spotify Star

373 Views

3 replies

0 likes

Account
Free
Subscription
  • 373 Views
  • 3 replies
  • 0 likes

Old Account

Is there a way to import liked artists, playlists, lked songs, etc from an old account into a new one?

Newbie

Is there a way to import liked artists, playlists, lked songs, etc from an old account into a new one?

osornios

Spotify Star

279 Views

2 replies

0 likes

  • 279 Views
  • 2 replies
  • 0 likes

Problems with new Account

Hello, I created a new Spotify Account in order to administrate a family subscription.My old Account wasn't registered with a legit E-Mail and just a random User name.But my old Account has a features unlocked with free access that my Premium account...

Regular

Hello,   I created a new Spotify Account in order to administrate a family subscription. My old Account wasn't registered with a legit E-Mail and just a random User name. But my old Acc...

osornios

Spotify Star

272 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Family plan and the IP problem

Hi We are from Brazil but in my wife's workplace they use secutiry and login by San Jose, CA.Because that, the Spotify says that she can't be added in our family plan. There is any solution? I don't want to cancel the plan just because a little thing...

Newbie

Hi   We are from Brazil but in my wife's workplace they use secutiry and login by San Jose, CA. Because that, the Spotify says that she can't be added in our family plan.    There...

osornios

Spotify Star

842 Views

1 replies

0 likes

  • 842 Views
  • 1 replies
  • 0 likes

Invalid user name or password even though I can log into account

I can log into my premium account on desktop PC and it is paid up to Sept.When I try to log into app to play music on phone (which I have been doing for year) , it tells me either user name or password is incorrect. I confirmed password. PC login onl...

Newbie

I can log into my premium account on desktop PC and it is paid up to Sept. When I try to log into app to play music on phone (which I have been doing for year) , it tells me either user name or pass...

Stevo0101

Newbie

1749 Views

3 replies

0 likes

Premium
  • 1749 Views
  • 3 replies
  • 0 likes

Joined a spotify family group but i was still charged for my normal premium.

I joined a spotify family group on 5/9 but i was still charged for my premium on 9/9. How can i stop my other premium?

Casual Listener

I joined a spotify family group on 5/9 but i was still charged for my premium on 9/9. How can i stop my other premium?

osornios

Spotify Star

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Paid for a spotify subscription but i don't know for which account.

I saw on my bank account that i was charged for spotify but i don't know on which account because i'm not aware i have a account with premium.

Casual Listener

I saw on my bank account that i was charged for spotify but i don't know on which account because i'm not aware i have a account with premium.

osornios

Spotify Star

937 Views

1 replies

0 likes

Subscription
  • 937 Views
  • 1 replies
  • 0 likes

Premium pay and still paused

pay the monthly premium and my spotify my account even says this pause and to update my payment but it made ​​me charge my card, what should I do ?

Casual Listener

pay the monthly premium and my spotify my account even says this pause and to update my payment but it made ​​me charge my card, what should I do ?

osornios

Spotify Star

454 Views

1 replies

0 likes

Account
  • 454 Views
  • 1 replies
  • 0 likes

Cant Update my payment information

Hi. My credit card got stolen 1 months ago in madrid. And now i need to change my payment information. I have 2 credit cards a paypal account and everytime i want to change it i get messages like "ooops there was a mistake try it again" (roughly tran...

Newbie

Hi.  My credit card got stolen 1 months ago in madrid. And now i need to change my payment information. I have 2 credit cards a paypal account and everytime i want to change it i get messages l...

osornios

Spotify Star

254 Views

1 replies

0 likes

Subscription
  • 254 Views
  • 1 replies
  • 0 likes

What a terrible experience - Login works then booted - Just submitting something to you is PAINFUL

I login in, no errors saying a password was wrong or anything, and then the app closes instantly. This happens on PS4 and my desktop computer. It also happens every time I have tried to login to my account on my new phone and has never been able to c...

Newbie

I login in, no errors saying a password was wrong or anything, and then the app closes instantly. This happens on PS4 and my desktop computer. It also happens every time I have tried to login to my a...

osornios

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Wrong email from facebook account

Hey, Im having an odd issue with my account. i opened it several years ago and when i did my facebook account had my email misspeled. I just noticed few months ago since i was trying to generate a change in my user account info but it kept asking me ...

Newbie

Hey,  Im having an odd issue with my account. i opened it several years ago and when i did my facebook account had my email misspeled. I just noticed few months ago since i was trying to genera...

osornios

Spotify Star

465 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 465 Views
  • 1 replies
  • 0 likes

Probleme prenium via bouygue

Bonjour j'ai un accès prenium via mon forfait bouygue mais quand je me connecte je suis en compte gratuit ,quelqu un à une solution ,car le support de Spotify m envois ici , merci d'avance

Newbie

Bonjour j'ai un accès prenium via mon forfait bouygue mais quand je me connecte je suis en compte gratuit ,quelqu un à une solution ,car le support de Spotify m envois ici , merci d'avance

osornios

Spotify Star

723 Views

3 replies

0 likes

Account
Premium
  • 723 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cuenta de Facebook errónea (wrong Facebook account)

Hola, Por alguna extraña razón al entrar a Spotify con mi cuenta me aparece el nombre y avatar de un amigo en vez de los míos. En cambio el resto de cuenta (playlists, etc.) sí son las mías. Pensé que sería por tener vinculada una cuenta errónea de F...

Casual Listener

Hola,   Por alguna extraña razón al entrar a Spotify con mi cuenta me aparece el nombre y avatar de un amigo en vez de los míos. En cambio el resto de cuenta (playlists, etc.) sí son las mías....

Massimito

Casual Listener

268 Views

2 replies

0 likes

Account
Login
  • 268 Views
  • 2 replies
  • 0 likes

Being charged for premium when changed to normal

HiThree weeks ago I changed back to a normal account from premium. However today I got an email saying that I am being charged $11.99 for premium when I'm not on premium!Please amend this and refund me! This is rediculous that I can even email you bu...

Casual Listener

Hi Three weeks ago I changed back to a normal account from premium. However today I got an email saying that I am being charged $11.99 for premium when I'm not on premium! Please amend this and...

osornios

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Country restrictions on Spotify Sessions WUT?

Anderson .Paak Spotify Sessions is unavailable in Poland. How dare you record something with artist and limit it only for specif countries?

Regular

Anderson .Paak Spotify Sessions is unavailable in Poland. How dare you record something with artist and limit it only for specif countries?

osornios

Spotify Star

554 Views

3 replies

0 likes

Other
Premium
  • 554 Views
  • 3 replies
  • 0 likes

Charged THREE times? (New subscriber)

I recently got a Spotify subscription and noticed I was charged 3 sepeerate times. Not sure what happened but I was charged $15 instead of just 5. There are 3 distict transactions. Can someone help?

Casual Listener

I recently got a Spotify subscription and noticed I was charged 3 sepeerate times. Not sure what happened but I was charged $15 instead of just 5.   There are 3 distict transactions. Can someo...

thesurfinghamst

Casual Listener

297 Views

2 replies

0 likes

  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelled Premium

Hi there, Couple of weeks ago I cancelled my premium membership... But later when I opened Spotify again it still said Spotify Premium, it isn't cancelled.. And now I cant cancel it anymore. Its like they're forcing me to have premium.

Casual Listener

Hi there,   Couple of weeks ago I cancelled my premium membership... But later when I opened Spotify again it still said Spotify Premium, it isn't cancelled.. And now I cant cancel it anymore....

KingMe343

Newbie

414 Views

3 replies

0 likes

Premium
  • 414 Views
  • 3 replies
  • 0 likes

Solved!! how to switch my 9.99 premium subscription to the student 4.95 subscription?

how to switch my 9.99 premium subscription to the student 4.95 subscription? I am not seeing away to change my subscription

Casual Listener

how to switch my 9.99 premium subscription to the student 4.95 subscription? I am not seeing away to change my subscription

ThaSherman

Music Fan

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

Solved!! Telekom Spotify Option but no premium

Hi Folks, i am a Telekom costumer and had a little trouble over the past months with my provider. Long story and unnecessary to write here! After all the trouble everything just went good and my provider reactivated my contract. Here starts the Spoti...

Casual Listener

Hi Folks,   i am a Telekom costumer and had a little trouble over the past months with my provider. Long story and unnecessary to write here!   After all the trouble everything...

bauerlukas

Casual Listener

577 Views

2 replies

0 likes

  • 577 Views
  • 2 replies
  • 0 likes